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“Hi I'm a new customer simple checking account I spoke to a lady named Leah she was excellent she help me it was a small problem I had on my statement I appreciate so much it's nice to know the little guys come too thank you”
“I recently relocated to Rensselaer and will be working for a large manufacturer in the area that is affiliated with Sunmark I choose the Brunswick Branch off Hoosick Rd to open a Checking and Savings account I was impressed from the time I arrived till the time I left .. I was assisted by Bri she was Exceptional and I left with all my Banking needs met . I highly recommend this Branch and Sunmark as Go To for all your banking needs !!!”
“As a new member of Sunmark Bank, I entered with hesitation seeking my first personal loan, not expecting approval. Nicole, however, exceeded all expectations, going above and beyond to secure approval. Meeting her transformed what seemed like a challenging day into a positive experience. Grateful for her dedication, she not only provided approval but also equipped me with valuable resources. My encounter with Nicole at Sunmark Bank has truly made a lasting and positive impression.”
“Superb customer service, thank you for all the help today, Debbie (11AM). I will be coming to this branch from now on. You were considerate, empathetic, and knowledgeable on a recent policy change (requiring account # from co-op shared branch credit unions for deposit). Very appreciate of the quick, friendly help!”
“I financed my new truck through bravest credit union and they were great. They have by far the best rates and told me if I ever needed anything to give them a call and true to their word someone always was able to help me out. I would highly recommend using them.”
“I cannot express my satisfaction enough at the tremendously pleasant, easy, and efficient experience I had here. I made an appointment with Matthew to buy out my car lease after Wally's Volkswagen tried to over charge me $2,000.00. Matthew got me a loan for the exact amount I owed, at a very fair interest rate, and had me back to my regular life activities in under an hour. What started out elsewhere as a stressful process was made stress free and even enjoyable by CAP COM's employees. I am beyond grateful.”
“Sean is a great guy and helpful in giving best options etc when deciding to finance my used truck. Love that they are located in my home town of Delmar, Branch is a beautiful new building and staff is polite with a smile. Keep up the great work and look forward to years of banking.”
“I have been a customer since before Excelsior Credit Union merged with CapCom. I do alll my banking there. I am consistently surprised and gratified by the quality of their care and services. I recommend them without reservation.”
“People come on here mainly to piss and moan. Want proof? Look at the 2 reviews Sunmark has received, - 5 years ago and 9 years ago. Each under completely different leadership. Since, Sunmark has expanded significantly, branches have been remodeled for better member services, and their loan process streamlined. Interesting how nobody comes on here to say any of the positives. Miserable people everywhere.”
8:30AM - 6PM
100 Van Rensselaer Square, Rensselaer
Credit Unions
“Alex at north Greenbush cap com has been absolutely amazing. Not only is she friendly but she's quick and can handle every type of situation! She goes above and beyond for her customers. Thanks again Alex!”
“Mr Ralph Carico is the only trader i will advise you to work with, He has the best mining and forex strategies, i have been withdrawing profits for 2 years without any problems, if you need advise on how to go about investing in crypto he is the right person to speak to. Reach out him on Ralph Carico”
“A great place if you need to apply for a loan of any kind it seems their interest rates are lower than Banks and they are very helpful have been a member for quite some time wouldn't change for any reason”
“I had a really bad experience with the phone customer service for Capcom and was super stressed out. I came in and was immediately greeted by Cara at the front desk, she was so reassuring and down to Earth and I immediately became less nervous when she started helping me. She actually figured out the reason I kept having card issues over the last few YEARS that even the people at my home Cap Com didnt take the care to figure out. She went above and beyond to help me fix everything and I am so grateful she was able to help me. I wish there were more workers at Cap Com like her! Thank you so much Cara!”
“I always enjoy coming here this is a great branch, lively group of people dedicated to helping. Haley was a big help in understanding my needs and solving the problem. Merry Xmas.”
“Over the years, I found First New York FCU services to be very prompt and hassle-free. I used their services for an auto loan and checking account. They offered the best auto loan rate at the time and were very prompt to give me the check for my car. I forgot to ask for lien release certificate when the loan was paid off. I even closed my accounts b/c I was not really using them.More than five years later, I walked in to ask for that lien release certificate, with full expectation that it would be long daunting task, requiring several visits, as I was coming back after so many yrs and did not have an active account with them. However, they gave me the certificate literally within 5 minutes of entering the bank!! I could not ask for any better service! I highly recommend them and will be using their services in future.”
“Michelle Maneri has been a big help in solving a variety of technical issues regarding my account. She is extremely personable and professional and made me a loyal customer.”
8:30AM - 5PM
655 Patroon Creek Blvd, Albany
Credit Unions
“My wife and I have been with SEFCU ever since they acquired Saint Peter's Hospital credit union years ago ( HEFCU ) and they were located on Rt. 155 in Pine Bush. And as everyone knows they have now become Broadview Federal Credit Union,but personally, I don't care what they call themselves as long as they keep providing the absolutely awesome customer service that they've provided us with all of these years!!!Broadview Federal Credit Union has continued providing us with excellent service , for example when someone somehow got our credit card number and charged almost $800.00 for basketball tickets in Atlanta , Broadview immediately canceled my credit card, issued new cards to us , removed the charge from my statement, and opened a fraud investigation, and we received our new cards in about 5 business days,IT JUST DOESN'T GET ANY BETTER THAN THIS FOR CUSTOMER SERVICE !!!!!Broadview has had our business for year's now , and we plan on staying, they're wonderful people and we would highly recommend them to everyone.”
“I went. They seemed like every other SEFCU (or Broadview if you like the new name). Helped me make a coffee and the restroom was very clean. Not to busy and had everything done and was on my way with no hassle.”
8:30AM - 6PM
4 Winners Cir, Albany
Credit Unions
“I have been a Capcom member for over a decade. I was a little worried about the merge and am happy to report clear sailing. Each time I visit I leave happy that I do not deal with an "actual bank". I trust they will maintain their increased level of customer service as I believe that is the foundation for customer satisfaction. I am relieved following the merge and so pleased to be a credit union member. I love that they have all the functionality of online banking, but still have the customer service in person .. much appreciated.”
“This is my "local" bank because I work downtown during the week and am in the Empire State Plaza daily. Their hours are convenient, they always have several tellers waiting to help with normal banking deposits and withdrawals (and several others who help with things like loans and such), and they are all super friendly. SEFCU handled my car loan and my home mortgage and both processes went super easy. The only downside to this location is that on NYS payday the place is mobbed! I avoid it that day whenever possible.”
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“I would just like to say I am so thankful that this location has someone as kind and caring as Stephanie Lex. She is the mananger who helped me when I was in a really difficult spot and no one else seemed to care. Its people like her who make me happy that I joined SEFCU. Its her amazing customer service that makes me never want to leave and always want to suggest Sefcu to my friends and family. I hope the company is treating her well. She's one of the good ones ❤”