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March 2024 by Justin Mazzone
Amazing company to work with. Very knowledgeable and friendly staff! Appreciate everything you all have done. Love my spa!
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March 2024 by Brian Miller
I bought a hot tub in 2009 and in that time .anytime I have a problem All I have to do is call Mr. Jim Sprague no matter what day of the week no matter if he’s working or not if you have a serious problem in cold weather, they get a hold of him even if he’s not working, he reaches out to you almost immediately and just about bends over backwards to do what he can to help ever time . Best service ever.
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March 2024 by Kevin
Great service and attention to detail. We had a tricky measurement issue and it all went off without a hitch. Loving the new spa!
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March 2024 by Brian Huskey
Excellent spas. I highly recommend A Frame..
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February 2024 by Joel Abdul
I've shopped around and these guys are the most knowledgeable, helpful, and friendly people. I went in with more questions than I want to admit. They were able to answer every one of them.
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November 2023 by Drew Martin
Jim Sprague and A-Frame have the best customer service I've received for any product I've ever purchased. Jim is super responsive and he goes above and beyond to make sure you understand the product. I highly recommend A Frame Pools!
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November 2023 by matthew maciariello
I live 60 miles north of a Frame Imperial Pools. I was recommended by a friend and purchased my first hot tub. The purchase experience was exceptional and I travel the distance when I needchemicals because the associates are very knowledgeable.
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October 2023 by Richard Rose
The people at A-Frame Pools and Spas have been great in every aspect of purchasing our hot tub. Based on our needs, they steered us towards the Georgian model and we couldn't be happier. They advised us on the set-up, taught us about the maintenance, and helped with adjusting the chemicals to get the proper balance. Service has been second to none! They know us by our first names, provide free computer analysis of our water, and are always available to answer our questions and address our concerns. Don't buy a hot tub before checking out A-Frame Pools in Latham!
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September 2023 by Joey Kaddo
After having a pool put in by someone else, they never disregarded me and help me work through all my problems in correcting with all of the issues I encountered. I was so pleased with the service I was provided we purchased a brand new hot tub and have been nothing but happy with our decision. Now we are on a first name basis and recommend anyone who is in the market for a pool cheaper is not better. This company has surpassed all of my expectations From Sales to water testing and service . I think all the members of a frame for all the help they’ve given me and my family.
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September 2023 by Steve Montano
I purchased a Saratoga Spa in 1997 the Excelsior model. It is still in service today with the expert knowledge, service, and parts assistance from A Frame on route 9 in Latham.They are never impatient and return calls promptly. The quality of the many new Spas on the showroom floor appear to carry on the high design and quality standards, with very reasonable prices.Steve
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August 2023 by Kristin Alonzo
We shopped around diligently for the perfect pool for our family. There was not even a question when I met Rich at AFrame Pools. Wow. What an incredibly nice man. Very knowledgeable. Didn’t tell us what we wanted to hear. I am so happy with our pool and wouldn’t have chosen any other place. Highly recommend AFrame Pools!!!
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August 2023 by Gail Warren
I purchased a new EC75A on line. It failed on installation had a leak that could not be stopped. Called supplier and manufacturer they couldn’t help suggested contacting a local dealer. I choose A Frame Imperial as I purchased the pool there 39 years ago. They are still great to do business with. Jim Sprague stepped up and obtained the part on warranty even had it shipped to my home. This service was remarkable considering I didn’t buy filter from them. I cannot praise them enough. Thank you Jim and A Frame for your continued great service. Gail
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August 2023 by Michael Rubino
The staff especially the water testing personnel was very knowledgeable helping me with conquering copper in my water..very thankful.I will ALWAYS go to A Frame for all my needs in the future and will highly recommend A Frame to others.Regards,Mike Rubino
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July 2023 by ABLE Malinoski
From sales, to installation, to continued customer service, A-Frame Imperial pools is simply the best around. John, in particular, was amazing to work with. He kept me informed and helped every step of the way. I wish there was a rating higher than 5 stars, because these folks are top notch. I highly recommend anyone in the market for a hot tub to go see John. You’ll be blown away!!
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July 2023 by Jaclyn Berghela
I got swim toys and life jackets at AFrame. The service was excellent and I would recommend using them for all your pool and hot tub needs. John was an employee who was very helpful in finding the correct sizes for my boys swim jackets . I am looking forward to going there again to get a hot tub for our backyard.