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April 2024 by Kitty L.
the people who work here are rude! I got fake crab that I didn't realize was a WEEK over sale date! I got sick and when I returned it, no apology.. the 2 black girls were talking amongst themselves .. never looked at me but it walking distance. bet your ass I'll be checking dates now
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October 2023 by Brisly L.
Racially discriminated Let me tell you a story what happen to my mom and I while shopping at stop & Shop this afternoon. I never in my hole life shopping at this store thought I would ever have a problem and to write a bad review. Honestly I am very disappointed still in shock that we had to go through all this trouble for a pasta sauce. We were doing self check out because they only had ONE CASHIER OPEN!!! We didn't mind doing the self check out but one of my moms last item after scanning all of them , was a pasta sauce that didn't have a price on it . It kept asking wait for an employee to help you and we had a Hispanic lady who we thought was going to help us find the price. She told us that she would be right back with the price we waited two minutes after not seeing her come back. I told my mom to pay and that I will pay for it when she gets back but after we saw that she started helping someone else . I went to get another sauce thinking that it was going to scan. After we scanned all of my items I left that can of sauce last, and same problem we had with the other. This time it was another lady that was so busy talking on the phone while helping customers out , I didn't put my mind to it. Until she came over and saw that we were frustrated with the sauce not scanning comes and grabes one of the items that we scanned already and keeps telling us that we scanned only one but we scanned all four of them. After I explained and showed it that we scanned all of them. Keeps repeating that no no no. It made us so frustrated that we called her for one thing she comes and talks about something else that we had no problem at all. And has the audacity to make a big show and talk loud about us in-front of everyone and to tell us good night after saying that we didn't scan all of are items basically discriminating us from the start. Please have this lady fired for being the rudest, unfriendly, unprofessional, and disrespectful person. Oct 3, 2023 8pm lady wearing yellow skirt you can see her in the cameras talking on the phone.
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September 2023 by Debra W.
If you shop here, ring up the purchases yourself. There is a good chance you will be overcharged at the register and have to go to customer service for a refund. Check your receipts!
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July 2023 by Mark L.
I really want to like this store because it is awfully convenient for me. But I have to say it is very inconsistent with service and product. Today, I had a problem with the self-checkout. My 20 dollar bill did not register and may have gotten stuck in the machine. The young lady there to assist me wasn't sure what to do so she called for the manager. I waited and waited and I was made to feel like I was trying to steal my merchandise. If they at least would apologize for the inconvenience,. I would be ok with that. But no such luck! Finally got the manager( a young woman who was very pleasant) to finally give me my change back so I could be on my way . This store does have some good employees,. it just needs an upgrade in terms of better communication between employees and customers and a upgrade in the infrastructure of the store itself. The self-checkout machines in my opinion need to be better serviced or replaced with better ones that work!
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September 2022 by Ethan V.
This is a lovely supermarket! This Stop & Shop is my go-to grocery store now, and has been for about six months. Staff is nice, the store is well-stocked and laid out logically. I like the deli specials too, and the produce is fresh and good quality. I love that the store is never too crowded, at least whenever I go. Just a nice place to shop. So why are there some bad reviews? Well several of them are many years old. And reading some of the more recent ones leaves me SMH. One person was upset that staff told her dog wasn't allowed in the store. Apparently she thought they should somehow know it was an "emotional support dog" without which she'd have a nervous breakdown in the cereal aisle. Another person was upset that staff asked him not to jam milk cartons back into the refrigerator sideways. Another reviewer was angry that she had to bend over to get bags at the self-checkout. I guess that's where people are these days with their tolerance for adversity. Anyway I'm not affiliated with the store, I'm just a regular customer who thinks they're unfairly rated on here. Always seems like a good place to me!
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September 2022 by George P.
Some of the clerks that work at the deli section are a disgrace. I have asked one of the Clark's to please wear gloves when handling cold cuts. Not once but twice. Second time I saw her touching her nose with no gloves and then cutting cold cuts. Needless to say I did not take the cold cuts. I would not even touch the pre-cut Coldcut. If they do that in front of you imagine what they do to those cold cuts when no one is looking.
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July 2022 by Amy B.
Catering/Deli Dept. is just amazing! Thanks to Bernadette! She is a gem! The quality, the price, the dependable service, the attitude - fantastic! Also wanted to give a shout-out to Yanay in the Floral Dept. A great guy! Have to say this Stop and Shop in Larchmont is extra special!
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January 2022 by Julien F.
I used to shop all the time at this Stop and Shop. My only reason to come back now is the butcher window: the guys at the window are actual butchers, they know their trade, and they are excellent at their jobs and friendly with customers. The rest of the store has gone down. Most importantly the self checkout is a train wreck: - they process less people than the previous self checkout - there is now less checkout points - the bagging areas are low - forcing people to crouch - not sure how older people are doing this - there is never paper bags... ever I mentioned these to the manager of was very defensive and told me they did this because that's what customers wanted. I don't think he appreciated he had a 10 year customer in front of him who was telling him it's what I don't want. I will come back to the butcher shop, but for the rest Amazon and DiCecco are now my convenient shopping spots. And that's how you lose customers.
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October 2021 by Jim V.
How do you lose a customer of over 30 years? Here's how. I was looking for whole milk in the dairy case of their store in the Ferndale Shopping Center in Mamaroneck, I didn't find any, so I was looking at the other milks, for 2%. The dairy case is very tight , and it's difficult to put the milk back in right side up, so I put milk that wasn't right back in sideways The employee behind the case YELLED at me for not putting the milk back right side up! I told him if that was his attitude, I said I'd go to Shop-Rite, their competitor. He yelled back, fine. As it happened, I was flustered and bought the wrong milk. I tried to go on Stop and Shop's comment line to complain, but it's very difficult to post a complaint. I will eventually get through, and I expect a written apology from a senior manager. But here's something more; My dad was a fire inspector for the City of New York, and he taught me the many ways stores violate proper fire codes. So I'll go the Stop and Shop, look for fire code violations, and contact the local authorities, which might result in nice hefty fines for the store. After all, why not just cost them a long-term customer, why not cost them a thousand dollars as well?
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August 2021 by Melanie K.
I stopped by the meat market today and was helped by Ramel. He offered custom cut filet mignonette for an important dinner tonight. He's an artist and most friendly. I'll be going back!
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May 2021 by Victoria G.
I've never been so frustrated with a store in my life. I am in disbelief that the employee, Michelle Ortiz, had the audacity to scream down the isle after I had already made it almost all the way through the store in such a rude manor. I have a licensed emotional support animal because I suffer from anxiety and panic disorder and I can not go anywhere without him. He is trained to calm me down if he feels me start to panic. Michelle rudely hollered down the isle from the complete other side "Hello?? You can not have that dog in here" as I tried to explain to her he is an emotional support animal and I have the papers to prove it she continued to tell me she does not care and he must go. I'd also love to note that my dog was practically asleep in my arms- he did not make a noise or even turn his head and was never once out of my hands. In the year of having him as a support animal I have never ran into a situation like this AT ALL. Although I have never been asked to remove him from anywhere before, I would be understanding if I was at least asked nicely and treated like a human being. I am disgusted.
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March 2021 by Antoniette Z.
I love this store and understand the bad reviews because there are some staff members that are very unfriendly and unhelpful! But I absolutely love Rhamel Hall in the meat department. He is always so pleasant, professional an expert at picking out the right meat and so very helpful. My 87 year old mother only deals with Rhamel. He is a true asset to Stop and Shop!!! Bravo Rhamel!
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March 2021 by Ann C.
I love this store and understand the bad reviews because there are some staff members that are very unfriendly and unhelpful! But I absolutely love Rhamel Hall in the meat department. He is always so pleasant, professional an expert at picking out the right meat and so very helpful. My 87 year old mother only deals with Rhamel. He is a true asset to Stop and Shop!!! Bravo Rhamel!
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April 2020 by Lisa S.
My mother recently bought blackberries at this Stop n Shop. She's not blind, but has some vision problems, and didn't realize they were moldy. She at them and got diarrhea. I saw the mold on the few she didn't eat. When she went back to the store with a receipt to ask for a refund, they said NO refunds. Not even for food that makes you ill. After we've been shopping here for a dozen years. I will never go back to this store.
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December 2019 by marc f.
Whoeever coined the phrase the customer is always right did not hhis store in mind. Ive been to plenty of Stop n Shops and theyre pretty good. This one the manager, employees simply DO NOT CARE about your experience there. This Monday night,, I paid for my goods late at night and the cashier walked away. I thought she was getting bags for my goods. Literally 5 minutes she came back and said "oh you have to pay 5 cents per bag." I askeed why didnt you tell me that 5 minutes ago instead of just having me stand here. " she gave me a blank look while the manager looked on . I picked up my goods and said.."ill never come back here again" and (this was the kicker)....the manager said "fine". oh...and sorry for tripping and knocking the pile of cookies on the way out.. HORRIBLE! HOW DO THEY STAY IN BUSINESS.