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September 2024 by Norma Hilton
Awesome service
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July 2024 by Patricia Mays
85 degrees out and a desk staff member has door open because he is cold. Don't paying members have right to air conditioning
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July 2024 by Edward Brown
Someone took money from my wallet that was right up on the hook in front of everybody , No cameras . Another member Told me they got into his locker and took cash From his wallet.
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July 2024 by Madeline Jane
Lucky to have this clean, well-equipped gym so nearby. The machines all work and everything is very clean. Have been a member for over 25 years and appreciate the helpful manager and staff. It's better than ever.
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May 2024 by luke
This gym has to be one of the worse gyms in New York state. Things are constantly broken and when fixed its done in a slipshod way, the machines are older than the gym itself, it is always too hot or too cold, always a smell, total lack of equipment and space to the point that it might be illegal to have so many people in such a small place, and to top it all off it’s mostly dirty. Now I cant blame the gym for everything, but maybe they can at least try to make things better ?♂️
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November 2023 by Michael Barrett
The gym’s evening desk attendants regularly allow non-members to use the facility without scanning their membership credentials. I’ve been watching this take place for the last few months. I am a paying member and it’s frustrating because the lost revenue could otherwise be invested in upgrading the free weights and older equipment downstairs (which, incidentally, is often overloaded with non-members during evening hours). Please look into this. Thank you. I am also posting this review under a pseudonym, so don’t bother cross-referencing to a name on your guest roster. Trust me, I pay my dues (otherwise, I wouldn’t care).
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October 2023 by Leonardo Dettler
This is a Nice gym , amazing what is achieved with a small place, equipment is sufficient and in working order almost always , place is clean and staff is helpful , friendly and professional but just one thing......Why? Oh Why? Can you guys not post signs asking members not to be on their cell phones while sitting idly on the equipment??? This is inconvenient and time consuming to the other members .I can see this is worsening trend maybe NY Sports Club should take the lead and do something about it.Thank you
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October 2023 by Christoph Marikovics
Disappointing. Cramped space, no towels. Obvious signs of lack of maintenance.
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October 2023 by Charles Flynn
Everyone is helpful and very skilled … I love this club
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September 2023 by Celeste C.
The customer service is good. However, this location needs to close and gut. It is bad inside, not good for the brand. Planet fitness is 5 star in comparison
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July 2023 by Christophe Mooney
Honestly, I sympathized with this gym for a while, but the truth is it’s horrible. The only benefit is it’s location being so close to my home.Everything is always dirty, from the equipment to the floors. All the machines are ridiculously old; many of them are blatantly broken and those that aren’t are on the verge of breaking. Only having one squat rack is obscene. They had one cross cable machine which broke (of course), and instead of fixing or replacing it they removed it altogether.Members are never the priority at this gym.I and multiple of my friends have experienced the following: freezing our memberships only to find that we’ve still been getting charged months later. No sympathy from admin. for this.I could go on about how poor this place is, but that’s the bulk of it. What motivated me to write this review is the fact that over the years this gym has only gotten worse, yet they saw it fit to increase the price of membership by 33%.
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June 2023 by Astrid Thompson
I have so many not good things to say about the gym that is too long to write. I was trying to don’t give a negative review but there are so many things that I feel I want to share. The classes are good and Zumba on Sundays with Julie is the only reason I went to this gym for so long SHE IS THE BEST. I brought my forms to cancel my membership a few days and I want a cancellation email to confirm that my membership is canceled and nobody is able to provide me that. They said I was going to get a call from the manager and an email, which did not happened.Some people at the desk are rude but other people like Tatiana are great, also the guy from Sunday mornings. I wish your bussiness the best but try to work more organized and care more about your costumers. All the best
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April 2023 by Cindi Rosner
While I have been a member of this club for over a decade, the upkeep of the gym is increasingly getting worse. Weights are scattered on the floor in the weight room. Although there are trash cans throughout the gym, members leave their wipes on the floor -- it's absurd. I even found a piece of hardened chewing gum on one of the elliptical machines.Broken rubber tiles are an accident waiting to happen -- oh it actually did happen when I tripped and fell over them and injured my wrist and knee in an attempt break my fall and not do further damage (i.e. fall on a free weight or bench in addition to tripping over the tile). Not a single person who was there at the time who heard and saw me fall even bothered to ask if I was okay. The redemption here was when I went to the front desk to mention what just happened and the person behind the desk came downstairs to rearrange the tiles so the broken ones would be hidden behind the weight rack and offered me an ice pack.Rules of the gym need to be enforced or there should at least be a presence on the training floor (I gather that's not in the budget). When the gym closes for the evening, at the very least the staff should make sure that things should be put in their proper places so when members who work out in the morning attend they do not have to deal with the "obstacle course" of scattered weights and other equipment on floor. I'm tempted to give one star but the gym serves a purpose, is in a convenient location and I can manage to get a semi-decent workout.
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March 2023 by Ndoc Kolaj
Place is an absolute dump. The guy in the front desk was rude and disrespectful. I asked to cancel my membership and he was glad to do so. They do not treat you like humans they treat you like garbage. Terrible staff. Stay away from this gym at all costs! Read the rest of the reviews and don’t listen to the positive reviews that their own people write, they are fake. A true dump. Sad for the area. Avoid at all costs!
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February 2023 by Nikki Spinola
I am actually quite upset at this gym! I have the passport and have been trying out all the NYSCs in the area & so far this one is the worst so far ! I had really high hopes because of the other NYSCs I have seen. The place itself feels bland and MUSTY. I feel as if there’s no room to do anything. The basement is absolutely traumatizing. It’s so crowded with equipment and people & there’s nowhere to stand during sets. It’s also incredibly hot and gross down there. Feels like there is absolutely no circulation. The cycling room looks nice though. The equipment is rough and old. The entire gym also smells like a mens locker room after a football game. There’s too much equipment in such a small area it’s horrible. If one person were to get sick in here, everyone would that’s how gross the air is. This place needs to reevaluate the location of its equipment and get some air in the basement. The only reason it got two stars is because of the studio upstairs.
