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February 2024 by pat cianciulli
Wow, customer service was terrible.
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November 2023 by Angie Smith
I needed to update from my iPhone 12 and stopped by this AT&T retailer. The gentlemen that worked there, Prem and Brian, were very helpful. That got me such a better deal on a new iPhone compared to the Apple store. They also got my monthly bill lowered by showing me other options in service that AT&T offers that I was never notified about before. While I was there, another customer came in and said she moved to CT but rather drive down from CT to get help from Prem with her phone because he’s always so helpful and knowledgeable. They helped set up my new phone, update my AT&T account and got a new satisfied, loyal customer. Really appreciate all your time and patience today, Brian and Prem. Keep providing amazing service. Thank you!
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October 2023 by harriet suvall
We dealt with Prem ( Larchmont store) on our previous two iPhones and he was very knowledgeable and nice. We just bought the new Iphone15 pro, and he knew the product well and did all the transferring of data and dealing with any tech issues that we didn’t know about. He was gracious with his time with us. Highly recommend!
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October 2023 by Gurpreet Singh
Prep was very helpful with our family . He helped to make transactions very easy
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November 2021 by Ian Ralph
The store representative (Prem) was not customer oriented. I needed to ask all the questions, to which I mostly received short answers. Inventory was not great. I had to insist on staying in the store to transfer my old phone's data. The store was not clean or tidy. I am happy with my purchase, but I would not recommend this store.
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August 2021 by Micky-Mireille Solano
Ashamed on the associate who did not cheçk the phone if it was working before leaving the store and ashamed on the other store who did not want to help me out without paying him..the Sim card was missing...!!!
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April 2021 by Edward Bennick
Staff needs to be educated
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June 2020 by Peter Miller
Stay away from at & t. Their internet 4g is unreliable and slow.
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February 2020 by Jimmy Hunter
Byron is the best customer service representative you have. Knowledgeable & quick!! ☺️
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November 2018 by Jason D.
I value my time very much especially when I have to deal with services like at&t or government offices... so just based on this, I give this store 5 stars. Most of the time, you'll walk into an at&t store to sit there for 30 minutes before you talk to someone. Not here. It's local, family owned and operated and gets what you need done. And if they can't do it, they don't "bull" their way into it or out of it. Accessories are expensive but I don't buy them there. That's how it is everywhere... any store. But the guys that work there are awesome. The store could use some cool displays and better interactive tech to engage customers.
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November 2018 by Wit Derby
Very helpful, friendly, knowledgeable. Quick in and out to transfer line, get SIM.
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October 2018 by Nor R.
Watch out...this guy totally overcharged my spouse for some simple accessories. He took a customer that had no tech skill and sold a cable and a charger for $35 each...I believe it was the second time he did this....
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July 2018 by Lez Rudge
Be very wary of Prem - he promises a lot but was sneaky with my wife and made her sign up for a plan without properly informing her, we only realized months later that we owed ATT money because he improperly signed us up.
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June 2018 by Juan Rosenberg
Very bad attention. The guy working there isn't helpful at all and doesn't even know what he talks about.
