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May 2023 by Patt Joseph
Great mechanics, very reasonable pricing and accomodative scheduling
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February 2023 by Maureen Vastbinder
Great people, service and price!!
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November 2022 by Charles Faruol
Terrific Service, Very Impressed with the Thoroughness, Would Definately Return, Highly Recommended!!
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November 2022 by Brittany Dawson
Amazing people Pat is a great guy and is very fair on pricing!
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November 2022 by Allen MacNeill
Always ask to talk to Pat, who is fair and polite.Services: Exhaust
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October 2022 by Heather Sharpsteen
Always upfront brutally straightforward no in between games. You tell him what you need done and he does that if he feels something else should be addressed he mentions it to you. Fair! Also family ran keeping money local
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October 2022 by Cynthia
Requested a heater core flush and received a radiator flush. An inspection and registration was also noted on the invoice as being due. The car is registered out of state and inspections are not required.
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June 2022 by Meldina Muminovic
I called today June 1st 2022 to see if i can bring in my car for diagnostic testing because every other shops in Ithaca are all booked for the next two weeks explained to the guy what lights are showing on my dashboard and also I was trying to explain to this unprofessional rude guy that when I’m trying to drive the speed of my car will not go more then 8 . I was trying to ask him if car battery is dying and that’s that reason I don’t have enough power so I can just buy that and replace it so I can make it to this shop , he replay's back with his loud rude voice it could be 100 things ,then he screams for me to have my car towed to them . I may be Foreign female and with accent but I would never have my car towed to this shop for any car repairs after this .this place is RACIST ,RUDE and UNPROFESSIONAL , I would not recommend them no anyone .
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June 2022 by Cynthia Barnik
Requested a heater core flush and received a radiator flush. An inspection and registration was also noted on the invoice as being due. The car is registered out of state and inspections are not required.
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July 2021 by Andrea Blackfoot
Love Phoenix Auto!! Pat and his crew are the best in town! They are knowledgeable, fair, reasonable and have a great reputatiom!!
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July 2021 by Jessica G
Brought my truck in for an inspection, they took a pry bar to the frame and busted a hole through it, then wanted me to pay them to fix it. I will never do business there again.
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June 2021 by Dmitri Novgorodsky
A truly harrowing experience. My car's alternator broke down last night. I called AAA, and the person who came to tow my car recommended Phoenix Auto. Dropped the car off and called them this morning. Got immediately screamed at, "Why are you calling me when I just came in?!!!” I explained that I dropped off the car last night and needed to have it fixed soon. - “Just stop!!! Stop right there!!! I need to go to the yard and look at your car! If say ONE MORE WORD, I am done with you!”. I called the towing service that recommended Phoenix Auto last night. They concurred that I probably should not be screamed at... and recommended another place in downtown Ithaca. I called the other car service and explained the situation. They replied (politely and professionally) that they could take the car in and get the alternator fixed by the end of today. Got my car re-towed to another place. At additional expense, but I had a bizarre feeling that people who didn't start their business relationship with me by yelling would end up doing a better job. Sure enough, the car was ready to go by 12:15 pm. My first "experience" with Phoenix Auto and, needless to say, the last one. I have never encountered such rudeness and unprovoked insolence towards a potential customer before .
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June 2021 by Donald Poch
Been a long time friend and customer. Always reasonable and knowledgeable.
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June 2021 by Jerry Robinson
Pat and Charlie are great mechanics and very reasonable prices! Can't ask for more I've been going there 17 years
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May 2021 by Deejay Steffy
Excellent customer service fixes it right the first time awesome
