Auto Repair in Lansing, NY

“Always upfront brutally straightforward no in between games. You tell him what you need done and he does that if he feels something else should be addressed he mentions it to you. Fair! Also family ran keeping money local”

“So funny story… I hit a beaver on my way to work at 6am. It was raining and dark out, it was February on a warmer day thankfully but they came to tow my car and waited in the rain with me until my ride came. It was super affordable and they are all so nice! Great people and company!!!”

“2024 UPDATE from my previous review draft from 2023 so you can see how far they've come in a year:

John, who's worked for Monro for at least a decade, came in about a year ago and cleaned up the place. The awful staff/managers I talk about from 2019-2023 were finally dealt with. I scheduled an inspection, was expecting the disaster of every year before, so I made sure to call & check it was in the books. John reassured me it's there, and he'll be taking care of the inspection. Sure enough, he was the lone staff manning the location that day.

He got everything taken care of in less than 30 mins. Even noticed something that needed sprucing up & did that servicez I could cry. Never in 5 years with this place did they actually do their job well. I hope they give John proper support staff so he sticks around! He's done wonders for the place.

2023 draft (a one-two star review):

The men working there had mostly been unpleasant to deal with--some to the point of hostile (unlike the guys over at the Elmira Road location, who were nice. Angel, in particular.)

We've been customers at this Triphammer Monro for about 4 years now, and EVERY single time we bring the car in--whether it's for a a safety inspection or service--something goes very wrong.

This year, they scheduled us for a safety inspection, but when we took it in at the appointment time, they claimed their safety inspector was done for the day. So everything we had needed that depended on the safety inspection for got completely derailed. If their service and work was really decent, then we could let it slide...but come on.”