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“I love the service and the many options they offer for almost everything. I have always had a great experience.I've purchased my Napoleon 500 grill and my Traeger 885 Ironwood. Both products are great.What has made the bulk of the difference is the service. Everyone is happy to help and not in a weird overbearing way like value down the streetI would like to give a shout out to Jen the manager for always going above and beyond.Thanks guys!! Glad you're in town!”
“I bought a grill that was on sale. It was a great deal on a really nice grill. The workers measure the opening to my suv and needed to take a side tray off to make it fit. The screws were quite pesky and it was taking some work to loosen things up. I apologized for the extra work they had to do, but everyone responded with " it's not a problem at all" Super Job to all of the staff! Thank you so much. I will be seeing you guys soon.”
“I came in a few days ago to get some paint for my bedroom and was immediately greeted and helped by a nice girl with black hair and lipstick (wish I knew her name).I'm impressed with how friendly and professional they were and I'll definitely be returning!”
“A bit pricey but value is a good place to shop for DIYers. Staff is not always knowledgeable on task at hand . If you need help with plumbing, not too many plumbers work at value”
“Amazing experience. Will def. Be returning. As a female going to the hardware store can be degrading, even though I know what I'm talking about. Not here. The staff was knowledgeable and made me feel welcome.”
“Great bunch of guys here. I love supporting local and these guys always know the answer or can help me find it. I can't say enough. Great prices and always great to work with!”
“VALU - “The Boutique for Mans”A place where I had opportunity to buy good tools and receive gentilese from servers.Everytime I am in East Aurora is a time to see this good store.I live in Brazil.Hugs to people of VALU and customers.”
“Great place to get home items, lighting, gardening, stains and paint. Staff is friendly and knowledgeable. Shelves always stocked and prices are very competitive. I prefer valu over home depot or Lowe's.”
“Love the store. Great customer service. Amazing selection of products. Pleasure to still have the ability to go to a real, independent hardware store and get personal attention from knowledgeable and experienced staff.”
“I always go to Hector's for anything I need. Most recently I bought an Ariens snowblower. Everyone there is extremely knowledgeable and happy to help. Hands down, best of this industry, in this area. There is a huge value added of buying here versus the big box stores...”
“Went in this Tuesday night to get more paint for our living room. Was greeted by numerous staff members, that were all very friendly and helpful. They even offered to load my paint into my car on a rainy night (and did). I will definitely return to this location. Great experience! Thanks for going above and beyond!”
“I recently had an incredible experience at Arthur's True Value Hardware in Orchard Park. On my visit, I purchased two chainsaws: a mid-level gas-powered one and a professional model electric version. The same day, I went through three tanks of gas cutting up 26 trees on my property. The performance of these chainsaws was nothing short of impressive, marking a significant improvement over what I was using previously.The staff at Arthur's True Value Hardware were outstanding. Not only were they super helpful, but they were also incredibly educated on the products they sell. They guided me through the options, ensuring I made a quality purchase that best suited my needs. On top of that, they assisted me in getting an extended warranty for both units, which adds an extra layer of confidence to my investment.Choosing chainsaws could have been a daunting task, but the expertise and customer service at Arthur's True Value made it a smooth and satisfying experience. Whether you're a professional or just looking to maintain your property, I highly recommend visiting Arthur's for your hardware needs. Their knowledgeable staff and the quality of their products are what set them apart.”
“The item that I purchased was not the correct one. I took it back and my money was cheerfully refunded. I was also given a list of other on-line purchase sites to see if they carried what I was looking for. Very pleasant experience.”
“If you’re looking for other parts that you cannot find anywhere else, this is the place to go. They have a variety of what you need. Just ask the salesman at the register he will point you in the right direction. Very nice place very polite people he will help you out.”
“Every single time my husband and I have gone into this Ace, we have been greeted with courtesy, humor, and a willingness to assist us with whatever we need. We live in Clarence Hallow. This is our favorite place for home improvement.”
“Excellent service experience. I don't have a way to deliver a big all wheel drive walk behind Toro. Called them and got fast pickup, repair, and next day return all at reasonable cost. FIXED and with sharpened blade runs like the day I first got it. Great to have the machine back in new condition running effortless on my bumpy and often water-logged lawn.”
“Got all of those for like $10.
Decent tools for a fair price.
Although alot of their tools really lack in quality.
Which I guess reflects the price.
Warrantys are pretty nice.”
“I very rarely give 5 stars to almost any store. But this place deserves it and the customer service was beyond excellent. I was never in that store before more than likely I'll be there again. Kudos to Sal”
6:30AM - 4:30PM
5635 Transit Rd, Depew
Hardware Stores
“Had my part in stock at the same prices as online. Did not have to wait 3-5 to have my furnace fixed for a $4 part. Thank you so much since its January in buffalo”
“Service is great employees are fast and friendly. if you order online you can show up same-day and stand at the counter they will get everything you asked for right then and there , Only because the Mrs. ordered it just before we got to the store otherwise it's already waiting for you lol”
8AM - 4:30PM
3650 Broadway, Buffalo
Hardware Stores
“A few days ago I ordered some stone and well it looks like there was a glitch in the system that made it take a few days to process! However when I called it was really easy and I was taken care of that day without any worry at all and everyone was super nice helpful and kind!!!!!”
“IDN is a national locksmith distribution company providing door hardware and locksmith items for their customers. They are NOT however a walk-in customer service operation like a local hardware store, they are actually a distributor and most of their customers have accounts and are repeat daily or weekly customers. Service is good here and the staff are very friendly and knowledgeable. If you happen to be a locksmith or door hardware technician you will enjoy your relationship with this company. They have their own house brand called LSDA which are a great line of products in addition to all of the major brands including Master Lock, Schlage, Arrow, and Kwikset. A good company providing good products and service to their customers!”
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“Brought some pretty beat up spike guns to the ranch a couple months ago. They had them fixed quickly and have not had any issues since. Best service in western NY!”