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July 2024 by Michael Leow
Cashing a check was easy, more so with a helpful staff like Isaiah! Need more people like him in the service industry.
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July 2024 by Zedekiah The Servant
Very nice space & very friendly people! I'd recommend simply off the environment & atmosphere!
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July 2024 by Lorraine Wolf
I had a check stolen in the mail for thousands of $ they are running me around 3 months for my money . STAY AWAY
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May 2024 by Jon Van Order
I have been trying to reach this branch for over a week. They never answer the phone - and I am never permitted to remain on hold. I made a phone appointment today and even then no one was available when I called (and they did not call me either)
Very frustrated long time WF customer.
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May 2024 by miltos saratzidis
The best experience I had in a bank in my entire life, please come here and talk to Leyla. She is my favorite person in the whole world!
Go Leyla, we love you Leyla!!!!!!
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February 2024 by Vinny R.
Zero stars if I could. I don't even bank here, cashed out two $500 bonds. Needed a form. Customer service was terrible, made it clear that it wasn't in their interest to help me (also thought it was strange that their records didn't go back a year)?
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January 2024 by Bruce
This is a terrible Bank to do business with. I do business with many banks and this is the only bank that I have had such a hard time. They will not release my friends money after repeatedly going there and presenting the documents on an inheritance that she received. A complaint has been filed with the New York State Attorney General and this bank really needs to be shut down and its entirety. Word of advice do not deal with Wells Fargo. They are the worst bank in the country
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November 2023 by Rapid Agency Corp
Came in for a 5 minute transaction as my home specialist said over the phone. Coming into the branch and the first greet I get is a bad attitude as if my business and presence at the branch was bothering the teller Lisa! Very rude and not customer friendly.Try to open a business account and no help at all. Very poor customer service and a lot of erroneous information fro the supervisor to the business associate!
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October 2023 by aya khodair
I have a Very bad experience with the customer service in lake RONKONKOMA branch .I went twice to open account they are so tough I decided to not open account on this bank!!!
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October 2023 by Mohamed Elshawish
Worst customer service I have ever seen in lake Ronkonkoma branchI will never open an account in this bank!
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October 2023 by Phillip Lupo Jr
Very unpleasant. I understand why they told me I could not cash the check, however, I am an employee of Volkswagen and this particular bank handles their account. I had a screen shot of my identification as I just recently lost it. There was no mention in regards to helping me open an account. I was briefly told I could do it online by another employee before being denied by the teller and bank manager. The experience was just not good and they should re think how they move forward in regards to customer relations policies.
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August 2023 by David Rodrigo Olivares Diago
Excellent customer service, service in Spanish
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July 2023 by Jasmine Hawk
I went to this bank twice during open business hours to open a simple savings account for my child to teach her the importance of saving regularly. Both times I was sent away because they will not see you unless you have an appointment. There were no customers waiting and it was the middle of the day. I stated that there was no one in the lobby and the representative said they were busy doing other work and pointed to paperwork on a clipboard.Turning new customers away to catch up with paperwork is not good customer service.Anyway, I left that branch and went directly to Bank of America and opened a savings account for my child without any issues.
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July 2023 by J J
Honestly, everyone who has helped me at this location has been so very helpful, kind, and patient, with the exception of Lisa. She has been very impatient and unfriendly on multiple occasions to the point I’ll probably let other people go ahead of me if I’m called to her window in the future. Really weird and unkind behavior! Not the worst thing that’s ever happened, but I’d say that Lisa’s poor customer service definitely isn’t up to the standards of the other employees at this location. I hope she’ll learn from the kindness of those around her soon :)
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July 2023 by Sharon Hampton
Awful customer service, the lady was very unhelpful and rude. I’ve been here twice and the first time I was told to make an appointment (which I did) and then I came a second time and I waited for over 30 minutes to receive help while there was a woman just sitting at her desk and then I was still told they couldn’t help me. What a joke.
