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March 2024 by mitch goldberg
I had my taxes done last year by Elizabeth Carleton in the Ronkonkoma office. Everything was fine. I decided to go back again this year. So I scheduled an appointment online for Wednesday at 5:30pm. When I arrived at 5:25pm, she was just sitting down with another customer. I don't know if they were a walk-in or a scheduled appointment. If they were a walk-in, I can't understand why she would take another client knowing that she an appointment with me in 5 minutes. If there was a scheduling conflict, I completely understand, stuff happens. When I tried to explain the scheduling conflict, she said through the receptionist (and I quote) "That's just tough, they can leave their papers here, and I'll do them when I get to it, or they can reschedule". No apology, no explanation, no offer to wait until she had finished with the other client. Not what I expected customer servicewise from a PROFESSIONAL. I understand that it's a busy time of year but... I will be taking my business elsewhere!!!
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March 2024 by joseph desena
I’ve been there twice in the last two days with a 7 o’clock appointment and each time they ask if I could come back at 9 PM or leave them with my paperwork and come back when it’s done I’ve never heard of such thing I will be going to another branch for service
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February 2024 by Tiffany Jakubek
Diane was very sweet tonight and helping us do our taxes. The whole office was very accommodating with our crazy off the hinge 2 year old toddler. They made the whole process painless and provided her with a coloring book and crayons
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February 2024 by Roy Scott
I would say my experience was great but having the worse service I wouldn't recommend going back. I call in this morning to confirm some information and the front desk clerk stated it was very busy which is understandable. Took my information and stated Diane Ugenti would call me back today. Time passed and an hour before they close no phone call. I called back waiting hours for a call back from Diane Ugenti but instead I get she is with client no apologies or even a courtesy call back to let me know she isn't available. I would just say choose which H&R Block you go to cause if you don't set an appointment you are pretty much chop liver and they don't care about you!
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February 2024 by Theresa
Every year I am always provided with Great service from the staff and My Tax Consultant Diane.
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March 2023 by Draci
CAUTION ADVISED. Despite, my tax professional being kind and pleasant enough, I wont be returning because I dont trust that my information is secure, seeing that she fastened the tax return forms for someone else to my packet! Not to mention I had to wait a long time (think about 15 mins) to be acknowledged at the front desk while they finished up what seemed to be a very detailed conversation. When the lady at the front desk finally acknowledged me, she was pleasant though but you're handling sensitive information- I expect documents to be handled accordingly
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March 2023 by Julia Aiello
Great service. Diane really takes the time to work with you and make sure you have the best possible outcome. Highly recommend!
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April 2022 by Marne Alberti
The person i was working with was very nice and guided me through the process well as this was the first time doing my taxes on my own
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April 2022 by Sara F
Not happy at all!!! I will not be going back
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May 2021 by Bob Thurston
Location is nearby, people friendly and professional
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April 2021 by Tanisha Whitley
Very reliable
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April 2021 by prashant basa
The tax consultant ELIZABETH CARLETON is so knowledgeable and she explained each and every point in detail so that I don’t miss any information. I would definitely recommend all.
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April 2021 by A McK
Diane Ugenti, our preparer is excellent and friendly. We always work with her and are always happy. Give her a raise.
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March 2021 by Andrea Saccente
Diane Ugenti tax analyst in Lake Ronkonkoma NY is always helpful and knowledgeable with all my tax needs year after year, she answers all my question and always makes sure I understand I appreciate her time and knowledge with all she does.
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March 2021 by Kathleen Soricelli
Diane was personable and professional. Very helpful
