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February 2024 by MaJ Dee
I recently visited the Foot Locker at Smithhaven Mall in NY to pick up a couple of pairs of Air Force 1 Pandas, and I couldn't be more pleased with my experience. From the moment I walked in, the staff was incredibly welcoming and helpful. They were knowledgeable about their products and guided me straight to what I was looking for.The store was well-organized, making it easy to browse through their extensive selection. Despite it being a busy day, I didn't feel rushed or ignored. The staff ensured I got the right size and even offered insights into how to best care for the sneakers to keep them looking fresh.Checkout was a breeze, and the overall atmosphere in the store was very positive. It's clear that customer satisfaction is a top priority at this Foot Locker location. I'm thrilled with my new Air Force 1 Pandas—they're exactly what I was hoping for, and the shopping experience made it all the more enjoyable.Kudos to the team at the Smithhaven Mall Foot Locker for their exceptional service and for making my shoe shopping experience memorable. I will definitely be returning for future purchases and highly recommend this store to anyone looking for great sneakers and even better customer service.
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February 2024 by Luke Seifert
I can’t believe I’m actually typing a review but my experience was awful. I am a footlocker employee from another state, and I was disgusted with the customer service. I asked about a shoe that came out that day, and an employee said in front of me they hate when customers don’t have a picture of the shoe they’re asking for, and said how do they expect us to know? It is your job to be up to date on new releases, as it is mine back in Maryland. The employee I talked to also did not know how to use the handheld device we are taught to use. I’ve never been mad leaving a store let alone from the company I work at.
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December 2023 by Sabrina St. Martin
Returned shoes.
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December 2023 by Sabrina St Martin
Not bad. Weekends a bit crowded. Nice sales if they have your size
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October 2023 by Patriot The Penguin (Bottlesgonewild)
I looked online for Brooks brand shoes and it showed that Footlocker carried them.They didn't.We bought them online instead.The employee was very nice and helpful to us.
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October 2023 by RTM “obdewl'l X”
Great staff of young people who know there stuff.
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September 2023 by Susan Lombardi
Had what we needed kids are great in this store
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September 2023 by Annagram54 P.
I ordered a pair of sneakers from Foot Locker online. To avoid shipping charges, I opted to have them sent to the store. I received email and text notifications that the shoes were delivered to the store and that I should wait for the store to contact me and tell me when I could pick them up. Two days have gone by and no notifications whatsoever from the store. I tried calling the store about 6 times. No one ever answers. Likewise, I tried doing an online chat on the Footlocker site. I asked to speak to a live agent. I was told to wait. Nothing. No one responded to me. So I'm off to the store on my own. These shoes better be worth the aggravation. Will never order from Foot Locker again.
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May 2023 by M V
They changed there name it wasted 30 mins of my time
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April 2023 by Victor D.
I really wanted these New Balance 2002r and the worker did a really good job in selling it to me. He asked many questions to help in my decisions like what color scheme outfits do I usually wear and such. In the end I decided to pass but good experience.
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February 2023 by Khrome Souls
I came to this specific foot locker which 25mins away from me because they didn’t have at bay shore location I went to order the shoes from in store because I needed for an event asap. a kid there went to find the shoes in the back there were not there. I asked to order it he passed it off to a girl where she took my order she really wasn’t paying attention because she quickly took my order and put in the wrong information she got everything right besides my address the most important sent to the wrong address no my package is missing long story short don’t shop from this location they are not reliable and not attentive and they’re not properly handling shipments I was the only one in the store at this time and didn’t get good service so I’m inconvenienced to back to this location to fix it long story don’t shop here or order anything because they’ll take around you around the world just to realize the put the wrong address and your package is missing I don’t know her name or else I would’ve put it
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January 2023 by nation n
Purchased a pair of shoes that were over 100 dollars a few days ago , They were worn once, and are coming apart at the seam. Went to exchange them because they were clearly defective and they didn't have them in stock . The manager refused a refund. Heard one of the associates say it happens so often. Terrible customer service.
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December 2022 by Obrien Christine
"Excellent location much too choose from very helpful staff.
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October 2022 by Travis A.
Shoe selection is lacking in comparison to other stores in the same shopping mall, staff and management is incompetent. Avoid!
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September 2022 by Aaron Oneill
I bought a pair of air jordan 13 retro for my son he wore them a few times and they started coming apart at the seams brought them into the store in Lake Grove on Saturday sept 17th before 12pm to see if they could exchange them ...The girl behind the register told me that it was wear and tear and wouldn't do anything the sneakers were 150 dollars and lightly used definitely defective and foot locker wouldn't stand behind the product they sold.called customer service and was given the run around for about 4 hours they couldn't produce a Manger to speak to kept putting me on hold until they finally hung up on me the customer service representatives name is Nathanael Jose I will never purchase anything from foot locker again