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February 2024 by Clement Francis
A typical bank
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January 2023 by Dans
Terrible service with Chase been with this bank a year and a half and nothing but trouble I was with Citibank for 29 years never had a problem time to switch banks
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December 2022 by Victoria
In desperate need of solid management and proper training. Not even halfway decent customer service.
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September 2022 by Stephen J. Schneider
Love my Chase ?
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August 2022 by Avanta G
A customer harassed me in the parking lot and in the lobby. The teller not only stopped him, but gave me tissues and a lollipop. Thank you so much for making my day better, and helping me.
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November 2021 by Shimanto Mohammad
Bad service
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May 2020 by Matt Morton
They don’t care about small businesses. PPP roll out was horrible. Not one local business I know got approval from them. Will be moving my account as soon as possible
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March 2019 by Crystal G.
This branch is racist and disrespectful i went there and they helped everyone else before me. They acted like I wasn't even there. Continued to hold conversations with their coworkers cracking jokes and laughing while i continued to wait until i finally got up and left.
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March 2019 by johnny wu
Very nice people
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February 2019 by Yang Liu
The staff is really nice. They help me get back my lost paycheck.
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January 2019 by steven hornyak
I thought for sure when over ten years ago I got into bankruptcy with my credit union which mind you was no fault of my own, I would not know when or where to start or begin. Then several years ago The members at Chase took me aboard and gave me a chance. Before I knew it I established a family relationship with them like my former bank and since then been relying on them if I needed moral support for any financial reasons necessary.
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December 2018 by Rong Dang
Christopher has been really helpful and considerate. Best service and highly professional.
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June 2018 by Jyoti Biswas
I was using the drive through atm for around two years. One day I went to withdraw cash from debit account, but cash did not dispensed from the atm, and my account was debited. I reported it to customer care, but no help.
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April 2017 by Ali Mir-Moghtadaee
With ATM drive-up and drive-up banking!!!so convenient for all..
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June 2016 by Darren R.
Absolutely horrible experience... I visited this location to make a withdrawal. The female working at the counter did not even make eye contact with me and said "ok enter your card, and enter your pin" ... No problem so far.. Then when I had told her the amount I would like to make a withdrawal for ($1500) she asked for my I.D and told me to fill out a withdrawal slip... Still no problem yet until she then studies my drivers license for a few minutes and asks me to re-sign the deposit ticket, because my signature apparently did not match the signature on my drivers license which she was at this point holding facing her.. Then after studying my signature and drivers license , as well as scrolling through my account while avoiding to make eye contact with me.. She has the audacity to ask me what exactly I needed the money for... I have never been treated or questioned in such a way when visiting other chase locations throughout the country. The entire process to make a withdrawal took 15 minutes, and throughout the entire experience the employee still avoided eye contact. I work for a company that's #1 priority is customer experience. This is an example of what not to do with your customers, I was treated as if I was a criminal trying to take money out of someone else's account when in reality, I was only trying to take my own money out of my own account. The employees at this branch located at 2001 Nesconset Highway in Lake Grove, NY should be trained and coached on how to treat customers the right way. There are many other banks in this country that people can choose to bank with..
