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February 2024 by Rontoria 2.
Went to the Lake Grove branch, manager there doesn't have a clue on how to handle customers. Capital one online has been good except for this once, opened a new checking account and the next day they froze all my accounts, spent two hours trying to get this straightened out. Not happy.
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February 2024 by Louise Antzakas
People very helpful and very nice. Transactions fast and easy. Thank you all. ???
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December 2023 by Jeff N.
This bank has terrible policies and terrible customer service. They limit you on the amount of DEPOSITS (yes I said deposits) that you can do monthly on their app. You get to a branch two minutes after they close and ask to do a deposit and they say they'll get fired if they let you in. They have a high minimum balance or they charge you a fee for holding my money. Switching as soon as possible.
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December 2023 by Tom Brown
Megan, went above and beyond her job duties. I would definitely recommend coming in here and talking to Megan she is definitely top-notch
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October 2023 by Josh
Absolutely the best. Always there to help me with making credit card payments.
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October 2023 by Josh Opray
Absolutely the best. Always there to help me with making credit card payments.
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September 2023 by hunter szeli
Went in to open up a new account/debit card and after a long time of struggling with customer support online, we got in and out in 20 minutes thanks to their employee Matt. He was super friendly and informative and I’ll definitely come back if I have any more issues.
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August 2023 by Alice Anderson
The bank is fine but if you call the number listed you get a person in a large noisy room with an accent that is hard to understand. Frustrating. Also frustrating, how few banks are still open.
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July 2023 by Srishti Singh
Do they know how to pick up the phone?
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May 2023 by Henry V.P.
What is going at this branch in Lake Grove? yesterday morning went there 4/28 to take care of something, waiting in line with 4 other people and no one is taking care of us while the manager playing, laughing, talking around with the the other co workers, we couldn't' believe it. So BAD. I'll make a video next time.
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April 2023 by Carly Rose Palazzolo
This location is one of the few that still have assosiates you can sit down with. I worked with Jennifer who was absoultly lovely. She helped me and walked me through my online banking set up and helped me with an account. It was a great experience! Quick and easy. Thank you Jennifer!!
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November 2022 by K L.
Closed the 4 branches surrounding my house, forcing me to deposit a check online. It then said it was going to take 8 days, because of a holiday, to get the check to clear, even though it was a capital one check! I then tried to stop the online deposit so that I can drive 35 min to the nearest branch to cash the check and they said they couldn't stop the online processing. They'll be holding over 2k hostage for 8 days. When it finally clears I'll be shutting down this account and opening one with a bank that cares about its customers.
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September 2022 by Alan and Susan B
If anyone is interested in moving their funds or opening a new account I would highly recommend not going to Capital One! They have closed numerous branches and over taxing branches that have been left open by not increasing employment. I just spent 40 minutes at this branch, which has no drive thru anymore, where only two Tellers were working out of approximately ten Teller counters. The line was wrapping around the branch when I arrived and when I left. I am seriously considering taking my services to TD Bank where they will give me free checking (Capital One changed my free checking to their 360 account which I vant even get check registers with) and a local branch that had Tellers in it and a drive thru.Horrible, horrible service since closing so many branches and changing their business profile.
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August 2022 by Lil Johnny Boy
Computer always down in this branch, time to move on!
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March 2022 by Ralph Maia
The person that helped me was extremely friendly and helpful. My transaction was fast and easy
