Aerie & OFFLINE Store at Smith Haven Mall is highly praised for its friendly and helpful staff. Customers frequently mention the excellent customer service provided by employees such as Ang, Stephanie, Afifah, Gianna, Kayleigh, and Gabby. These staff members are known for their kindness, initiative, and willingness to go above and beyond to assist shoppers. For example, Ang helped locate items that were hard to find, while Stephanie and Afifah quickly set up transactions to save time for busy customers. Gianna demonstrated great customer service by checking the back for missing items and helping with rewards account sign-in. Kayleigh and Gabby received compliments for making customers feel comfortable and checking in regularly during fittings. The staff’s efforts create a welcoming atmosphere, making shopping enjoyable and efficient. Customers appreciate the staff’s knowledge of style, sales, and stock, along with their proactive approach, which often results in a positive shopping experience. The store is described as well-organized, with staff ready to assist even during busy times like after Black Friday. Many customers feel confident returning to this location because of the great service and friendly environment. Overall, Aerie & OFFLINE Store at Smith Haven Mall is a place where customers receive attentive, kind, and professional service, making each visit memorable.
Kayleigh was helping me today in the fitting room and was so incredibly kind! Thank you for making me feel so comfortable!
May 2023
I felt so comfortable in there! The employees were all so sweet! Gabby helped me today in the dressing room and kept checking up on me, I appreciated that a lot!! V
July 2022
so so so happy!! my friend and i were shopping for outfits for a harry styles concert and were met with enthusiasm from laila. sooooo many cute options so we will definitely come back
