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September 2023 by diver7510
The service people and the counter people were very friendly and very cordial. I paid a lot of money for my John Deere 155 lawn tractor repair cost three times more than I paid for it but I was happy that I would basically take home a brand new lawnmower. So long story short, I rolled my tractor off the back of my truck, I hope all pop the hood to see what repair they had done clean on the outside I left up on the hood and to my surprise the hood went flying onto my lawn because it was broken the plastic hinges all the hardware was broken. It was not broken when I dropped it off. But beyond that I can live with the hood being broken because it will stay on while I’m mowing my grass. but how was unpleasantly surprised to find out I did not find any new wiring harnesses that they said they replaced because mice chewed my wires. Everything looked originally dirty. My oil filter was still dirty. They were supposed to give it a spring tuneup. I’m not really impressed with what they charge me for over $1000 .
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July 2023 by Locutus
Recently while ordering low cost Stihl parts this dealership insisted on charging me shipping fees. The shipping fees were actually double to triple the cost of the parts. Basically, the dealer is adding a gratuity to bill. The actual shipping fee for the part based on weight should be around a first class stamp (around fifty cents).Edit 1:Recently went to Runnings and they don't charge shipping / freight for Stihl parts.
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July 2023 by Ed L
Two years ago, I traded in my 8 year old x300 and got a very fair deal on a new x570 (separate review). This spring, I experienced an issue where the mower would run for 10-12 minutes, and then cut out, getting worse each time. Took it into Lafayette store for service. Turned out to be a very tough fix, taking a couple tries. But Logan (Service) and Josh (store manager) stayed on it and even gave me a loaner (delivered on a Friday after store hours, which was amazing!!) until the problem was resolved. Really appreciate their effort and commitment. I recommend them highly for both sales and service!!!
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May 2023 by Thomas N
Go see Jacob! We were able to upgrade a tractor, implements, and two zero-turns this spring. The pricing was better than any other manufacturer and the availability was almost instant! Really great team in Lafayette, keep up the good work! Thanks for all the new toys!
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July 2022 by Timothy J Forman
Bought a 584 with a few attachments. Jacob(hope I got your name right) helped me out. Smooth. Fast forward 7 hours of tractor use. Rear tire falls off. Call over at 2 on a Friday. Get Jacob on the phone. Sent a few pictures. He said more than once "that's not supposed to happen". Came over same day Friday at 5:30 with the 450 to take it back to the shop and arranged to drop off mower until it was fixed. Stuff happens. It's what happens after the fact. Couldn't be more satisfied. Th
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July 2022 by Tom Swart
The sales department was helpful with discussing which trimmer would be best for me even though they are sold by the parts counter.
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June 2022 by Carson Bush
Evetone one was great helped me get the parts i needed was at LaFayette location PS this is Cathy Bush
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March 2022 by Randy Ford
Disposal of my used motor oil for free
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February 2022 by michael fancett
I just would like to say how great they were in helping me solve the problem with a snowblower that I bought from someone else and needed a part for it they went out of their way to locate both parts and got me going again great service and very friendly
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December 2021 by Mike Chellis
The Service department took my old 445 in for my “just not running right” issue. Scott kept me informed as to progress and time incurred. Problem seemed to be cured by changing out a weak governor spring. Happy customer - thanks guys.
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December 2021 by Mick Thorpe
Jacob was very helpful in getting us into a machine that was a good fit and in our price range.
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August 2021 by Arctic Cat
Better service then land pro
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August 2021 by Melinda Feeney
This dealership in Lafayette NY goes above and beyond to help you out. I bought my big lawn tractor from them, bought my snowblower from them, have everything serviced by them and they do a great job! Unfortately I really hit a root and bent my blade and another small part and Josh helped me to get my tractor in and fixed as fast as possible. They are great to deal with and today Josh did everything he could so I could get by tractor back to mow before my grass got too long!
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July 2021 by Tish Evans
More inventory here than at other similar shops, and a truckload arrived while we were there yesterday. Some toys and Deere clothing for all ages as well. Always good parts department staff.
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June 2021 by Douglas Dewey
Great place to get John deere serviced and parts. Parts came in and got my tractor fixed and back to me in a timely manner...great work and no complaints..will definitely keep going back for future services
