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August 2023 by Sean Dobreski
Byrne dairy Thompson Rd 90 percent of the time I ask for a milkshake no one knows how to make one and the "people that do know how to" run and hide it's all comes down to pure lazy ness this is at least 10 times within the summer I've been denied a milkshake bc all 3 employees that are working just wanna be lazy todays excuse is ooo idk how to make one and sorry I gotta get these dishes done ( mind u the chick doing dishes was at the register I got in line and she just stops cashing out because she had to get those dishes done right this second to say I'm disgusted is a understatement I'm at this store everyday...
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June 2023 by Roy Catalfamo
Drove to get a sandwich Sunday to Thompson rd store. 11:30 was told I couldn’t get a sandwich for 15 minutes. 2 people working she was disgusted with me because I was asking her questions while she was making wraps for the store. While I was patiently waiting, she looked over the other gentleman and he said it’ll be 15 minutes or so. I left and will never be back to Byrne Dairy on Thompson Road.
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April 2023 by Douglas Magee
Employees and managers are rude.Not going there anymore.
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January 2023 by Cynthia Baker
Byrne dairy on Tipp hill is trash...don't try and call, they answer and put you on hold and forget about you..that's if they answer..not good for business if you ask me. Workers are too busy outside smoking
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July 2022 by Juan B Ramirez
I call them to ask if I could Lawn & mowing care some stores. Pending.Juantlc48 Lawn & Mowing Care LLC.
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June 2022 by Bruce Hunter
The corporate office should look into the management/employees at the Ithaca store! They are unprofessional and rude! My wife and I went into the store last Friday evening for soft serve ice cream. We were the only ones at the counter and waited 10 minutes before a young man (employee) came up and said he'd be right with us. While we waited, we observed several employees who appeared to be standing around. After another 10 minute wait, we saw the gentlemen who was supposed to be "right back" standing next to another employee watching a video on a cell phone. I went up and asked if he was going to help us, and he appeared to be annoyed that he was being interrupted. When he got back to the counter to take our orders, while putting on his gloves, he said "what do you want" in a tone that was EXTREMELY RUDE AND UNPROFESSIONAL! At that point, we were disgusted and said "nothing, we're leaving." With a smirk on his face, he said "have a nice night" at which time we left the store. I wish I had gotten the employee's name before we left, but being disgusted, I did not think of it at the time. After returning home, my wife tried calling the store 8 times and the phone was constantly busy; I'm assuming that it was off the hook, as there were several employees who could have answered the phone - the store was not that busy. We will NEVER visit this store again, and have not only posted our complaint on social media, but we've told everyone we see about the service we did not get.
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May 2022 by Robert Carter
i will be contacting coporate office monday to see if they will react to all the trash on the property including the retention basins they are there to catch water not trash before i talk to them i'm giving them a 5 star it may go down
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March 2022 by Emily Morris
We usually love going to Byrne Dairy, but stay away from the Phelps store, especially if you have kids with you. I stopped at this location with my husband and kids. As we walked in there were 3 employees sitting at a picnic table smoking. An older woman, a small woman in probably her mid 30's and a man probably in his early 30's. The foul language they were using was horrible and the conversation disturbing. When we first got into the store we walked by were sandwiches and food was being made, there was a line and there was a tall female employee preparing food, but slamming everything and had a horrible attitude. As we walked toward the rest of store we noticed one employee at register and a line reaching to back of store. We grabbed what we needed and got into the line, about that time the three employees who were outside came in. The smaller employee went up to the tall girl and said what's wrong. The tall girl proceeded to tell her, but with very foul language. The small girl said does someone need to get (and used a swear word starting with F) tonight, clear as day. The whole line heard it and immediately looked over. The other two employees started laughing and they all (in a moaning type sound) started saying ohh yeah and laughing. The very dirty talk and joking continued. When we made it finally to register my husband asked the employee if this kind of behavior always goes on, especially in front of kids and asked to speak to a manager. To our complete surprise the employee pointed to the small girl, who was basically the ring leader, and said that's the General Manager. As we walked out my husband stopped quick and said to her if your the General Manager you ought to be ashamed. She said nothing and as we walked out we could hear them all start laughing. As a company you should be ashamed of yourselves to have such a foul mouthed, dirty person running one of your stores. Needless to say, even though we loved Byrne Dairy, we will not be back!!!!!!
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December 2021 by RUTH NODECKER
Love your products however you have to look at your staff in Baldwinsville. Especially in the ice cream section. Young gal with reddish hair Was working Saturday around 6 and Sunday around 4... terrible customer service. I will not be back for ice cream.
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December 2021 by Kimberly Ellington
The employees at the Baldwinsville store everyone of them that worked the day shift on 8/31/21 should be fired. Extremely Rude. Extremely unprofessional.
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December 2020 by P
In two different stores one in Seneca Falls, and one in Geneva and customers with NO MASKS. I called both stores and got the answer we cannot make people wear a mask. YES you can and until you do I will not shop at any of your stores again!!!
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December 2020 by Lori Cornell
Byrne Dairy in Brockport has rude employees. It wouldn't let me post without giving it one star-which Byrne Dairy in Brockport does not deserve.
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December 2020 by Micheal Spagnualo
Completely incompetent workers.no manners at all and will letting people in the store without a mask.manager don't care
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November 2020 by Bill Robinson
I just wanted to tell the world and your company that the recently offered deli sandwiches at Byrne is absolutely delicious. My husband, Bill and I kept seeing your adds and just couldn't wait to try a couple. Well when we did, al we could say is wow. I can honestly say that they are the absolute best, most delicious sandwiches that we have ever had eaten anywhere. The mean was so fresh and they didn't skimp on the meat. You had a choice of meats. The bread tasted freshly made and the toppings were not over done, as they are often done in so many sandwich shops. They use so much lettuce or tomatoes just to make the sandwich look bigger when you are lucky to have a few pieces of meat. This sandwich we would put up against the so called best sandwich places ever. Ample mayo and mustard was included. But as soon as we took that first scrumptious bite we were hooked. The flavor exploded. We loved it. And Byrne will always be the first place we think of when we are in the mood for an incredible luscious sandwich. We will and have highly recommended it to everyone. It is the without a doubt the best tasting. Linda and Bill Robinson
