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February 2024 by william ..
terrible the customer service has no clue what they are doing and i see billboard that they are 4 out 5 and that why i went there. LIAR!!!! your the worst bank in the HV and should be sued for the false lies
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January 2024 by Sharon C.
Processes are extremely slow in matters of troubleshooting. Opened accounts and never received debit cards. Had to call numerous times. Fraudulent charge made to credit card and customer service rep did not handle case properly. Fraudulent charge was reported to the credit bureau after it was acknowledged as unauthorized. Spoke with three reps and problem still exists. Issued new cc with unauthorized charges still present. Was told by third customer rep to pay fraudulent charge because it would take another month for their below par processes to rectify the issue. Displeased and as soon as issue is resolved will look for other options. Choose a more proficient credit union. I do not recommend MHVFCU to anyone.
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January 2024 by Alexandria Perry
Mrs. Theresa at the main desk is always SO helpful and kind. She especially goes out of her way to help and does it with a smile and kind voice. This has been my bank my entire adulthood and I have never seen her on/have a bad day. She is a ray of sunshine who makes all feel welcome!Love my home bank
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December 2023 by Keith Baxter
Have been doing business here for a long time, very nice/helpful people.
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December 2023 by Larry Balestra
I recently applied for a used car loan through them as their rate was very good. I was helped by Adam Shapiro and Logan. Both were very helpful and made this process almost seamless. Adam was very patient and answered every question with information that was so helpful. Logan handled all the financial details, again with courtesy and a sense that you mattered. I have had good experiences with MHVFCU before and this was no exception.
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December 2023 by Ben Buchsbaum
I worked with Celso and his team to open business accounts and lines of credit. They were a pleasure to work with. Five Stars all around.
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December 2023 by Sophia Lane
Recommended by a family member for their low auto loan rates. Not worth the hassle. After nearly a month of back and forth with multiple incompetent staff members, they never sent the payoff check to my previous lender. I am fighting collection on the other loan. Beyond that, I can't access my online account, and their password reset and chat feature are both down. Their phone system takes over an hour of wait time to get someone, which is only open during regular business hours. It is so bad I am considering going through the refinance process again to get out from under these people. Avoid them!
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November 2023 by Bubba W
I'm leaving a Five Star Review, sadly I can't leave more stars. Theresa Higgins, Morton Blvd MHVFCU is the most professional employee that I have ever had the pleasure of being helped by. She was smiling when I met her, and the smiling never stopped. She enthusiastically assisted in my banking. She explained the process thoroughly, walked me through all my needs! She deserves a million stars!
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November 2023 by Corey B.
This financial institution does not even deserve one star. No one knows what they are doing. Do not put your money here. You can not call and speak to a human. When you do get a human they do not know how to help you. I have been with this credit union for 30 years. I currently live across the country and they can not help me. I have money there that they couldn't help me get out. This place is horrible! Go to Ulster Federal Credit Union. They know what they are doing there. MHVFCU SUCKS!
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September 2023 by Annemarie Furey
Bank manager Angela Bilyou provided exceptional customer service to my father today.
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July 2023 by Tracy Hadsel
I took out my first car loan back in 1987 with MHVFCU and have been with them ever since then. I have been a loyal member because of their knowledge and willingness to bring you the best possible service which has always been superb. I had some business today and was greeted by Rose to help me with my transaction. She was very efficient and extremely friendly. She is an asset to MHVFCU!
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July 2023 by Richard McDonald
Had a great experience applying for and receiving a personal loan. Theresa was absolutely fantastic, very knowledgeable, thorough and kind.
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June 2023 by Byron B.
Bryanna Blatter is a great asset to MHV. A fraud problem was handed to her and she told us not to worry she can handle it. She was warm thoughtful and reassuring. she made us feel like we were her only member she had to work for. It made us feel like family. Thank you Bryanna, it was a pleasure. Byron
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June 2023 by Joyce Greenough
30 min wait on 3 different lines . When I finally got to the right person she gave me incorrect information and was curt.This was a very disappointing experience. The branch on Hurley is much more customer friendly.
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June 2023 by laura kaiser
Sherrill at extension 3170 is Awesome !!She recently helped us payoff two major loans and had all the right answers to all our questions. Definitely a great asset to MHVFCU !! We appreciate her, thank you Sherrill!!!!
