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March 2024 by Susan Smith
The staff here is always welcoming when I come in, even when I have a lot to clean and do my inspections. They always take very good care of me and some how add to my collection every time.
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February 2024 by Estrella Attanasio
Teresa was great ! She showed me the jewelry and educated me on them. It was a great experience.
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January 2024 by Mike Guiry
Nicole the store manager helped me with a wonderful gift purchase, amazing, informative, lovely. Would recommend to anyone looking for a beautiful piece and great customer service
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January 2024 by Tyreese Greene
Nicole was so wonderful she helped us out find the perfect ring getting a size with the best prices
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January 2024 by Aricka Graff
Very rude people here, I went in to have a necklace repaired that I received for Christmas and it broke on Christmas. I expected to have to have it sent out for repair, the guy was flustered I was there and did not seem to want to help me. When I set the necklace on the counter he grabbed it and it tangled, I said awe man I tried to keep that front happening. As he is yanking on it and pulling the knot tighter he said “well it is too late now, isn’t it?” I untangled it, the correct way not pulling on each side tightening the knot. He then said he will replace it and call some stores to see if they have it in stock and no call back. He just wanted us out of the store. I went to the Catskill store a week later and they were a fantastic help!! I’ve got my necklace on its way to be repaired!
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January 2024 by Valli morano
She was very helpful and as a result we found something special to purchase.
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December 2023 by Erica Pryor
I wish I could give a zero. Just pulled up at 7:58 and they locked the door and started to cover the jewelry. The sign CLEARLY STATES OPEN UNTIL 9 PM!!!
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October 2023 by Ash Silvert
Stopped by today for a simpler wedding band. Because I already have one, I was looking for a simpler one they didn’t want to help me.There was 2 associates in today and I asked one of them to show me simpler bands and she had no interest I asked her if Kay at Poughkeepsie will have anything for me she said she doesn’t know. Great work lol bought my husband’s ring from Kay jewelers if I knew how lousy they are otherwise I wouldn’t have supported
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October 2023 by Donna Kirchner
The salespeople in this location are excellent. I had a horrible experience at Kay's in the crossgate mall. Today I went to this store so they could fix what crossgate was not willing to do. Always a pleasure walking in this store. Everyone is smiling and willing to help you. I will always go to this location...you feel welcomed not like your the problem of the day.
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May 2023 by lino magno
Amazing store with the Staff to match. Clean cool and comfortable. Plenty of selection and if they don't have it, they'll get it quick.
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February 2023 by Kari Becker
If I could give this company a zero, I would. My son bought an engagement ring. Unfortunately, he doesn't need the ring. He then finds out the ring has no value and they won't take it back. Stay away....crooks
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August 2022 by Denna Marie
My husband went in to get a simple box they gave out for free because he misplaced his movado watch box the racist lady said they was no way for him to get a box i know they give out for free. Disgusting service.
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May 2022 by Rachael Snyder
Always clean friendly and bright
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February 2022 by G shannon Ferris
My all time favorite! Many memories and gifts have I purchased with this group. Everyone is polite and professional. Always find a great sale or nice gift. Highly recommend Kay!
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January 2022 by Kenny Layton
I can only give this store half of the stars that can be rated because every time we go there according to Google's hours open then get and they're closed so they need to change their hours and when we get in there I can change the Stars it's disappointing been looking for an engagement ring there for two days and the hours are always wrong
