-
October 2024 by Ely “Ely” Nathan
My experience with the Lia Honda Of Kingston service department was fantastic! I cannot overstate how pleased I was with the service. Not only were they much faster than they predicted but they also were extra attentive, very professional, very kind, and they washed my car for me even though I didn’t expect it or need it. I apologize for not remembering the full name of the gentleman who helped me but I believe his first name was Dennis
-
October 2024 by Sherry Tesler
My recent service experience was great. Susan Kelly was friendly and explained what needed to be done. She is probably the reason I continue to have my car serviced at the dealership. The reason I gave 4 stars instead of 5 is because Honda has switched to using AI when I called to set my appointment up. I don’t appreciate it at all.
-
October 2024 by Coleman E. Briggs Sr.
Don Munson, Jared Stoutenburg, super! Don Munson gave me fast and great service on my Vehicle. It also was easy and convenient for me!
-
October 2024 by Joseph Jastrab
Mark Wertheim expertly guided me through the strategy for very complex set of repairs with patience and refreshingly good humor. I appreciate the time taken for me to download the information on the recommended repairs. I find Lia Honda much more expensive than other shops, though.
-
September 2024 by Rich Towne
I had 2 of our cars serviced last week, my Civic Si on Thursday and my wife's CRV on Friday. Mark Werhteim is a very nice and professional service center person. Robert Munson is also very helpful. There is also a woman, who sits between them, that is also very helpful. Everyone who works here at Lia Honda in Kingston is always very helpful. I also think the people who actually do all the service on our vehicles are very good too !
-
September 2024 by Roger Armstrong
Great service Rob does a great job at the service counter my SUV always comes out nice and clean after the car wash that they perform after every service.
-
September 2024 by Stephen P. Coelen
Susan Kelley did a great job keeping me informed of what my car needed (beyond normal servicing, mice mess under the hood). Great job!
-
September 2024 by Laura Brant
Excellent first time getting my new car serviced at Lia Honda in Kingston. Susan Kelly took excellent care of me from start to finish.
-
September 2024 by Richard Curcio
When I get my 2023 Civic sport serviced or if I have any questions, I always ask for Mark Wertheim. He’s my go-to person for his knowledge and dedication to helping others and to his great work ethic. I had a small issue and Mark made sure to do everything he could to get the job done quickly and efficiently. I’m so glad Lia Honda has him there to help all the other customers as well as me.
-
August 2024 by Tyler Archer
I'm relatively new to the area, and this was my first time visiting this particular Honda service center. Robert Munson was my service advisor, and he was both friendly, professional, and very helpful. The maintenance I needed done was finished in a timely fashion, and Robert also gave me a thorough rundown of my car's current condition, as well as parts and service I might need to look out for in the near future. It was all very much appreciated. I don't think I've had a nicer experience at any other Honda center I've been to honestly! Will definitely be coming here again for any future maintenance I might need!
-
August 2024 by jim greene
Sue Kelly was very friendly and informed and helpful. She definitely has been doing this customer service for some time as she knew what she was doing with great customer interfacing.
Making me feel in good hands!!
Sincerly,
JimmyG
-
August 2024 by Lisa V
As many others, I have had a pretty tough year with things beyond my control. Robert Munson and his team went above and beyond to relieve some of the stress, and Robert wrote a handwritten, personal note of encouragement beside the demonstration of care. I have been a Honda service customer since 2017, and have NEVER had a bad service experience. I am always greeted warmly on arrival. And when I needed a same day appointment that day, they took me right in. I was back out in two and a half hours. It was an amazing experience.
In this time when so many employees just do as much as they need to to tick off the boxes, the Honda team proved to have empathy, showed they cared, and actually did something to bless and encourage me. Robert, Sue Kelly, Mark Wertheim, you are truly special, and I feel blessed to be your customer. Thanks for being so human!
-
July 2024 by J Frank
Dennis Raskin, at Lia Honda in Kingston, is a very kind and helpful service associate. It is always a pleasure to see his smiling face
-
July 2024 by Adriana Pirez
Robert Munson, is a very dedicate, professional, friendly and trustworthy mechanic auto repair and service with Lia Honda in Kingston, NY. Always willing to give advise and guidance in the care of my CRV car and with my family’s cars. He makes every visit to the dealer service shop a true pleasure. I am so grateful for his knowledge and kindness. Great service. Thank you.
-
July 2024 by Barbara Volk
Franco is very experienced, friendly, and very communicative on the status of service at all times. I always go to him when Ibring my car in for service.
