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October 2023 by Aloha O Kona
9/13/23Purchased two large sliding glass doors from Atrium through herzog's. Look forward to getting back to a five-star review but for now we can't use our house as intended, and while the customer service at herzog's is still really good, we're not getting any movement from their vendor Atrium Who makes the doors.Original postYou want to see the difference of good old-fashioned customer service as compared to the box stores like Lowe's and Home depot? Visit Herzog's and give them a chance. The customer service is phenomenal and the staff is knowledgeable. This is going to seem hard to believe, but they actually answer their phones every single time you call them. Good luck getting that from Lowe's or Home depot.I wish I knew about i Herzoggs when we first started our renovation but you can be sure that we will be doing the second portion of our renovation through this Home Center.My experience was with Joe and the paint department and another Joe in the tool department, thank you Herzog's!
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August 2023 by Rita Galchus
Very helpful folks. This isn't your ordinary hardware store. They have a great garden center and a gift shop with unique items. When you need a present for a special person (including yourself) give them a try.
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June 2023 by Billy Dirtbag
Herzogs has a little bit of everything, but should stay open later.
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May 2023 by George Quiles
Shame on you Herzog's and your employees for mistreating poor people at the plaza.I will never do business with you and my company will never do business with you.You have never helped the poor in your community and you harrass and mistreated homeless people,older people, just because you felt like it.shame on you Herzog's.shame on you Ray and Herzog's employees.
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May 2023 by Laura Spencer
Huge Selection Of Everything You Could Possibly Think Of...Great Customer Service
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February 2023 by Craig Brown
Great paint departmentKnowledgeable and polite staff. A tad pricey.
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December 2022 by Don Williams
They sell saws they have no idea about how to work on them they sell junk
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September 2022 by J S
A little more expensive for materials than the big box stores, however the quality of materials is far superior.I find that Herzog's has rare and hard to find items that cannot even be special ordered from the major chain stores.The service was great, very knowledgeable and honest. As a contractor, I will continue to do more business with them in the future.
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August 2022 by Anthony Fabiano
Great local business. My only stop for every home project, big or small. The staff is always willing to try and help me figure out what I need. I’ve been going since I was a kid. On top of that, they always support the community. Not many places have been around over 100 years. Their approach is why local businesses are so important to a community.
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August 2022 by George Wells III
Friendly and helpful staff. What their staff doesn't know they always point you in the right direction even if it's another store. Average prices.
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July 2022 by Henry R
Drove all the way here- just made it at 4:50pm- to get one thing and leave (they say on google they close at 5) but the staff turn me away and tell me they’re closed. Man, here’s to really trying to support a local biz.
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June 2022 by Sarah H.
Unethical and dishonest staff. Purchased wood stain that the manager recommended specifically. $60 per gallon but apparently the BEST!! One week later when I ran out, I went to get more, and was told they have discontinued carrying the product!! This place is why the local business fails! I would never purchase from here again
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December 2021 by nico arze
I go buy a pump and a few pieces of hardware. After I pay, I’m asked if I want a bag. I said no and place the hardware on my pocket. On my way to my truck a man comes to me asking me what I have on my pocket, assuming I stole it. I had to go back to the store to prove I didn’t. Herzog has great costumer service but don’t come to people assuming they stole something without being sure. It’s out of line for anyone to ask me what’s in my pocket or assume something I didn’t do. As a Latino man I don’t appreciate being profiled.
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November 2021 by Lucille Colin
Wonderful Hardware store the best out here the thing I really like is that they are welcoming they don’t greet you at door - there not phoneythey just have this lovely vibe. They know what they are doing the way hardware stores used to be even buying a small screw they know exactly where it is and find the size u need immediately. It’s a pleasure to shop there. !!!
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November 2021 by dan henning
Good selection of stihl and dewalt products