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August 2024 by MICHAEL PAVLIK
Very happy with Hertz, always recommend my customers to go there and they are always taken care of. I do not understand the negative reviews, but we are happy with their service and attention to detail. Thank you Tatiana!
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August 2024 by carissa jordan
Originally expecting a positive experience but instead got scammed by a rude employee that knows how to manipulate the situation so they don’t get in trouble for their actions we got there 1 HR late mind you cooperates website clearly states 2 hrs grace period for pick up we accidentally forgot the original card that we did the reservation on we had multiple valid credit cards to use but was told They required original card to insert it to be able to pick up the car immediately our situation aggravated the manager Associate Tatiyana McMillian who rudely said “that’s what you get for not reading the fine print .” Which I found to be a unnecessary & rude statement at the time, we decided that I would stay there outside&my boyfriend would drive 30 mins to get said card they needed while we were walking out, she said “well, we don’t have to hold the car for you” so we disregarded her rudeness once my partner arrived back after driving for a full 1HR we went back inside and she told us that she is not renting the car to us she claims her “boss” told her not too this employee didn’t have the common courtesy to notify us knowing that we’re driving to go get the card and come back to rent the car so she purposely made us waste 1HR of time is of the essence because she can because there is no claims department to talk to they’re not part of the BBB , Took it upon herself to cancel our reservation without our knowledge Or approval Again, because
Her Alleged boss that she couldn’t give us the name of told her to cancel it because of how we spoke to her mind you I waited outside till my partner arrived back with the card. We inquired about how our money from the reservation would be refunded employee was extremely short and dry, and wouldn’t let us speak to anybody other than her told us to call the 800 number and talk to Billing department & when she cancel the reservation . So we asked her to call for us being that we never got a cancellation email in doing so her attitude started to get spiteful, which I have a video of She told me she has videos of us speaking to her rudely which I would love to see long story short She decided to call the police on us because we wouldn’t leave without getting proper information and cancellation regarding our reservation We decided to wait outside again for the the police then arrived they got both sides of the story coincidentally when the
2nd officer went inside said employee was now offering her bosses email & told the police officer she was supposedly on the phone trying to get us refunded mind you at this point this is all we really wanted anyway, but also didn’t want to have to pay the $200 cancellation fee since we didn’t cancel it. She decided to cancel it for us Due to her negligence and her being incompetent to perform her daily job requirements we decided to call our bank & cancel transactions & because of said employee, we had to cancel that credit card before going away on our only Vacation we canceled that credit card. The bank will be disputing the charges hertz made to our account. I hope people are able to read this review to avoid the same horrible experience so doesn’t happen to you , if you have to rent from them we hope you get Nate who was kind and professional but avoid doing business with Mrs/Ms McMillian at all cost she’s a professional scammer gets her joys from ruining peoples days &experiences at said car rental agency this is why hertz has been losing money for years & there stocks have went down because employees like her. Not to mention as a big agency, they have no complaints department when I finally got a hold of a live representative. They told me to go online. They’re not registered Better Business Bureau I understand small business is not being registered but a business like this, not to be registered clearly she knows she can treat people like this and get away with it PS I highly recommend enterprise of Kingston, NY instead I’m not just finished with this review. Ill also being email her Supposed highe
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August 2024 by Marta Gil
The vehicle we booked was not available at the agreed pick up time and they gave us another model. They said it was the same price but they charged us almost $500 more. When we complained, there was supposedly no way for the person who overcharged us to refund the money. There are no managers or supervisors to assist. They won´t answer telephone calls or emails. They never explained their toll policy and I just got an unexpected bill. The woman at the desk is unhelpful, unfriendly and is happy to scam you. This has been the worst customer service experience I have ever had and I would never rent from Hertz again anywhere in the world.
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August 2024 by Laure-Anne Baillon
Horrible company, very unprofessional. We lost our credit card and wanted to use another one but they couldn t change the card on location so we had to call them and wait for an hour, so it took us more than 2h to get our car. Also we had to pay two times, they will refund it but in only 10 days. So if we didn’t have the money to pay 2 times we wouldn’t get the car even if we already paid. One of the person was not nice at all on location even if they couldn’t do anything to help us with their computer. So their system is not working and also the car is dirty. The worst company ever! I really don’t recommend it.
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August 2024 by Mark Hooper
Horrible experience. Ordered a premium car and was given a tiny jetta with interior covered in pretzels, other used food wrappers, dirt, and to top ot off USED DENTAL FLOSS. If you thought that was bad, the customer service was even worse. Was it an isolated incident? Not according to all the other customers who were also complaining. 4 out of 5 customers while there were complaining.
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July 2024 by Kevin Sharp
The car smelled terrible. I received a $250 bill for using the toll pass for 4 $150 tolls. The website lies about offering pick up or delivery aervice.
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June 2024 by Charlie Oliver
If I could give them 10 stars, I would! I rented a car from them for almost 2 months and it was the best car rental experience I've ever had. Tatyana was phenomenal at helping me to decide on which car I should get (she's an encyclopedia of knowledge on cars - I don't drive much at all, so her insights were informative and helpful). When I had car trouble and had to bring the cars in for a trade (both times due to losing air in the tire from nails) she gave me another car quickly and easily (no problems). The cars were fabulous and clean. Also, Nat was just as friendly and helpful (Nat and Tatyana make a great team!). Great experience all around!
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June 2024 by Jackie fischer
Terrible customer service, extremely rude & disrespectful front end representative. Not only was she nasty to me but was nasty to the customer who was being helped before me. They didn't have the vehicle I requested, forced me to pay for a larger vechicle. Refused to give me a price for the larger car until after they had my credit card information. SUV was filthy & had body damage. Unable to get ahold of a manager at this location. I NEVER would have this problem with Enterprise in Kingston.
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June 2024 by Ikshwak Jinesh
The best Hertz location we have worked with till date.
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April 2024 by James Hahn
Friendly staff
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March 2024 by L AD
Above and beyond, 100% customer excellence, Tatiana, Chantel and Nate they all deserve a raise. Highly recommend! Thank You so much ??
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February 2024 by Ms F
I will never rent from this place again the guy was very nice but the 2 women that were there didn’t smile both had dog faces have me very little info on my rental and if u are in a hurry never rent an electric car ?
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January 2024 by Aaron Lazar
Tatiyana went above and beyond! Excellent customer service!!
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January 2024 by Matthew VanTassel
The staff Chantel and Tatiana were super kind and really went the extra mile for me. I was beyond appreciative of them. They were the only great part to a pretty rough day.
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December 2023 by Todd Terrill
Very good people Tatyana is great. Will come here again to rent a car. Nat is very good as well they make a great team.??
