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July 2024 by blackphenix98
Called the bank for help with funds transfer.
Representative after verification of my identity twice, refuse to transfer the funds and further block my online access.
The funds I needed for a business deal.
I feel like this was discrimination based on race.
Worst customer service ever, the manager I ask to speak to turned around and hang up the phone.
Disrespectful.
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July 2024 by Stanley Z Kaplan
Great bank. Always answers the phone, nice people, great terms.
Thank you, Navy Federal Credit Union.
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July 2024 by Alex Hollinger
Do not bank with these idiots at all they do not support the military in any way, and they just tie up your money for months and months, this is the most horrible bank in existence !
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July 2024 by Phil
Brenda was amazing ! She helped explain the company policy (which by the way she does not control) and helped calm me down to help resolve my situation . She simply wanted me to be aware of everything involved. I was pleasantly surprised considering what i had read previous to coming here. Thank you for the amazing experience Brenda !!
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June 2024 by Tamria Abijo
Far but got in and out !!!
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April 2024 by Anthony P.
Can anyone tell me if the branch is open on Saturday's ? I want to stop in to set up a CD.
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March 2024 by A. Dennis-Hickson
I don't care what anyone says, all I'm saying is the entire staff is phenomenal at this location.
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February 2024 by Robert Hancock
Actually in Jones hall not Bowditch hall. Parking lot is adjacent. Go to left of building and go down the stairs to basement.
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February 2024 by Annzada Dennis-Hickson
I don't care what anyone says, all I'm saying is the entire staff is phenomenal at this location.
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February 2024 by W B.
So far so good, opened a checking and savings account, with online access.. received my atm card promptly... Even refinanced my car through Navy federal at a lower rate...
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February 2024 by C B.
Tellers have always been helpful and friendly. Navy Federal helped my teenager open up her 1st checking account. Hours are convenient. Online app is very easy to use too.
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February 2024 by Nathan Thillairajah
For those wondering - yes, this is the closest NFCU branch to the city, and no, you do not have to be a member of the military to access the branch. When you get to the entrance gate for the USMMA campus, the guard will let you in with a valid driver's license (and possible proof of NFCU membership, but I was not asked for this).There was no wait on a Thursday morning and the staff was very friendly/helpful.
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December 2023 by Jamal P.
does this navy federal offer contactless atm ? I don't want to go there and waste my time
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November 2023 by Patrick W.
First its generally a good credit union but their credit card interest rates are very high for a credit union...We use 3-4 Credit unions and they are far higher 18 % than many at 11 % or less. Also they dont credit deposits on depositing and make you wait a few days. Most place if you have $5000 in the bank they dont hold a $100 check two days..Kindy sketchy. People are very very nice but management is a little behind the times in what is normal... If you have near 800 plus fico score most place just review and raise limits where Navy Fed makes you actually have to apply for increases.I dont apply until their rates are 6-7 % less like the other non commercial places.
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October 2023 by Elaine W.
Navy Federal can't find my account when I call, misinformation on the phone and at one of the NY branches wrong info about wait time on availability of deposits, filling out certain forms, when I'd receive checks. Tried to set up a certain type of account, then they emailed me I had a message and message told me they can't talk to me about the account because I was not the owner. My relative called for me and they could not find the account, said it wasn't set up even though all paperwork was sent, and the account that didn't exist, they couldn't talk to me about it because it didn't exist, but told my relative this. Crazy, inept, worst banking experience ever. I drove over hour and a half to get to closest one of their credit union, given wrong information from everyone I spoke to on phone and at the credit union. Nope, they'll be lucky if I leave a $1 in those accounts. Well, I will be doing the minimum with this credit union going forward. Bare minimum.
