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August 2024 by Chris Gong
First, the gym isn't open 24/7. The gym's air conditioner rarely worked here so it would be terribly hot. Equipment would be broken for long periods. Any time there was a problem, it took forever to get resolved. For example, I remember one time it took a month to replace the yoga mats and there were no yoga mats at all during that time.
There were also just small areas of this gym that smelled terrible, people who go here know exactly what I'm talking about.
Dumbbells were often not re-racked and when they were, they were never organized, it was often hard to find what you were looking for. The same goes for lighter-weight plates, 5 to 10-pound ones.
The only reason I didn't give this gym one star is that the people who work out here are nice and they have good-quality plates/barbells.
Unfortunately, there are not many better options in the Kew Gardens/forest hills area. If you're willing to venture out a bit, I recommend Crunch Fitness in Richmond Hill.
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August 2024 by D.J. Kelly
100 degrees inside, no one puts their weights back, broken equipment, no one cares how long their using equipment for and will frequently just sit on it. Typical New York dump.
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July 2024 by Julius Westbrook
Cancelling is impossible they are SCAMMERS. I went into the office to cancel they lied to my face and continued to charge me. Being on the phone is impossible as whoever you speak to can’t help you and only the manager can who is always conveniently out of the office.
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July 2024 by Dihedral Design
I've been members of Planet Fitness, LA, and 24 Hour. To be frank, this place is a total dump. Maybe the worst gym I've ever been a member of. And yet, I have been going here for years because it is local, but am finally canceling my membership and will rather get more steps to walk to a better gym than deal with them anymore.
I acknowledge this is a basement location with an unusual floorplan, but it needs to either relocate to a better location, or a total refresh. A new AC and ventilation system would be a great place to start. Maybe a fresh coat of paint and new floor? Next, some of the machines are damaged and an accident waiting to happen. The locker rooms are dingy with broken equipment that never gets repaired (ie: the hand dryers that don't all work). In all the years I've been, they still can't figure out how to make a proper cleaning station with adequately stocked towels and bottles (ie: like Planet Fitness does)...not that the questionable clientele who frequent this location would use them, anyways, but for those of us who are respectful, it would be nice.
I'm not sure how 24 Hour is corporately structured...if this is a greedy franchise owner who simply doesn't care, or if it's typical corporate nonsense, but nothing would make me happier than to see a brand with better standards build another location in the area.
I think the only reason I would go back is if they improve and renovate, else they deserve to go out of business.
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July 2024 by Krysia
They have opened up the space and added a ton more machines. You used to have to sign up for machines and wait, when it was Bally's. That is no longer the case...plus many more improvements!
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June 2024 by Ramon Alomar
People are very nice and helpful and they have a lot of equipments and locker rooms is big and clean and shower is big too and clean
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June 2024 by NaNa Y
I work in the 8002 Kew Grades Rd building and our office was emailed to announce yesterday that 24 hours Fitness has bed bugs issue and now today the 2nd floor has that too. this is ridiculous, so I have to post this review:)
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June 2024 by Isabel Nadal-Planell
Better equipment for the most part than better than other gyms in the area. They have big bathrooms with ample shower room and separate private changing room.
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June 2024 by Joan Giacomantonio
Friendly, clean and professional.
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June 2024 by Abdurakhmon S
It has very good fitness equipment and instructors. BUT. They charge you for EVERYTHING. I visited this gym for one week and cause of moving in another place I needed to cancel my subscription. They extra charged me for $60 for NOTHING.
I’m not millionaire to pay for NOTHING.
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June 2024 by Bailey Mullins
This gym does not run air conditioning. It is at least 80 degrees inside on a warm day
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May 2024 by Trisha Soto
Just moved from Florida the front reception was quite unfriendly I was over my payment by 10 days due to a change in my bank and paid in cash I was told that I would not be able to pay my next month in cash and had to have a debit card on file and her team members wouldn’t allow it next time hmmm… struck me as rude but it’s fine granted i said I would connect my card . next there was no ac working the place felt grim and dark the lighting was off half the machines looked rusted and not in the best shape . Everything is pretty close together so I couldn’t even do my set of leg extensions without having to stop in the middle for someone who wanted to pass by . And the worst of all no Pool no sauna or steam room which it’s why I paid for the membership . Guess I’ll be having to travel all the way to Long Island . Honestly made me want to cancel my membership #Sad
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May 2024 by Stacey Pedone
Pretty good gym. A good array of machines: including treadmills, bikes, and upper and lower body machines.
The locker room is clean. There are plenty of lockers, bathrooms, and showers.
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May 2024 by Gonzalo Solorzano
Clean, not to meny people the workers are very professional.
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May 2024 by AVTproductions
Not open 24 hrs
