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December 2023 by ekim809
Great place, great customer service!!
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November 2023 by S Mahi
Very good customer service.
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October 2023 by T Romeo
Very good customer service.
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October 2023 by Darlene Bowker
We finally got what we wanted but had to be 3 hours in the store with someone who was constantly interrupted and had to get help. Then got home and she forgot to do something else, another 30 minutes. If you go here, ask for the manager who knows what he's doing.
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October 2023 by Ernest Fischer
I go here often as the iPhone leader in fixing the cell phone issues. I can't ever get resolved while calling endlessly T-Mobile Tech support! This Edge phone is only 9 weeks old and still calls go to voicemail and not good for reliability when UPS delivers a damaged open box phone for the 3rd time on 7/25/23 ! REV 5 cell phones were replaced at least three times. These same issues as I anticipated Edge would be an improvement¿ Not the same idiotic digital keyboard continues to type incorrectly! Can't even determine which of the 3 area cell towers operates this device as two are located on Watson Blvd which are at least 500 feet in location BELOW my residence! UPS never responded to my damage claim in July. The Assurance insurance will be replaced again but this football size package will be abused again with these careless delivery services. I even purchased an in store Apple Pro 13 in 2021 and what a nothing but issues & problems galore! So what's the alternative remedy? I tried Verizon, Consumer Cellular, Straight Talk & TracFone. All 5 services were a total waste of promises, time, hassle & expense! I live in a simple wood frame above ground residence. Why does cell service in the north Endicott/Endwell area continue to require old fashioned smoke signals to attempt to make in place of cell calls in this area? Oh, I forgot Time Warner or what's called Spectrum. I had the service that endlessly had incoming calls unsolicited 24/7 that I finally pulled the plug on the entire service over 6 years ago! Now, where's my matches for starting smoke singles as this EDGE cell phone is just another lost cause to inadequate modern wifi technology from calls either received or made incapable to hear the transmission or that I am not able to hear when placed or received at my residence. Yet, I go to the T-Mobile store at Oakdale Commons many times and they can't mimic or repeat these same problems¿ Why?
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June 2023 by Amanda Huften
A&t phones are better than t-mobile t-mobile trying to copy a&t phones and there deals and there plans if anyone has t-mobile phone should go to a&t they are better and cheaper
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May 2023 by k s
Beautiful nee store. Helpful friendly staff will stay with you til your needs are met.
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January 2023 by CTBLUEYES
Big rip off. A Sprint customer for over 15 years. They notified me my phone would not work on their network. Told me i could buy a new iPhone for $400 but when got the bill it was $800.T Mobile has a plan for Seniors called the Magenta plan for $35 a month, but when i wanted to switch out of my $80 a month Sprint said i had to stay with Sprint and still be billed by Sprint! The sleazy sales people are ripping off Seniors!
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April 2022 by Guliroza Sadykova
Dillan was very knowledgable and friendly! Amazing customer service!
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December 2021 by Lorna Swaine-Abdallah
I got excellent customer service from Josh at store #37 in Oakdale Mall. I came in to switch phones and he told me about a program to lower my bills without my even asking. I appreciated that…as I’m always looking for ways to improve my budget!
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December 2021 by Daveyt r9o Sengstockyay
Joshy was wonderful…helped me with my transfer of data, contacts and photos! His patience was so appreciated as it took nearly two hours!!! Thanks again Josh
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August 2021 by Lorna M Swaine-Abdallah
I got excellent customer service from Josh at store #37 in Oakdale Mall. I came in to switch phones and he told me about a program to lower my bills without my even asking. I appreciated that…as I’m always looking for ways to improve my budget!
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June 2021 by Jason Nord
Amazing customer service super knowledgable and friendly!
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February 2021 by Imran Battla
Great customer service.
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September 2020 by Suzy D'Angelo
I've been with T-mobile for about 22yrs...why change when you got a great thing going! Staff extra helpful
