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March 2024 by Chris costa
I went for a passport renewal. My first time renewing. I did read online how, but still ot 100% sure. The lady there was very helpful and patient. Excellent service
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February 2024 by S. C.
My package has been kept hostage there for a week. I live in SC, and my stuffs is now stuck in Yankees land. What the heck are these people doing ?
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February 2024 by M M
There was a letter that was sent to my 86-year-old grandmother and I usually put a couple of dollars in there for her tell me how the letter got there mad late and on top of that they took the money out how do we know well if there was a letter sent out and it was open you would have notified and put it labeled stating that it was an open letter and you guys would have not accepted it like that so guess what someone from your location took the money thieves?
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February 2024 by I “Blessed” Wing
Fast service but bad neighborhood. Highly patroled
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December 2023 by Kevin Pelrine
One would have a reasonable expectation that the USPS would maintain consistent hours for the shipping windows at locations in the same neighborhood, but nope! Be advised that they close at 3:30. The Austin St. location closes at 5:00.
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July 2023 by Sochuiwon Priscilla Khapai
I was quite worried by the reviews, but my experience there was smooth and pleasant. The lady at the counter (Arora) handled my package well and she was very polite. Leaving this review because I think the bad rep is unfair.
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March 2023 by Ade E.
On 3/15/2023 I decided to run a "simple errand" in between working. I brought in one small box to return to Nordstrom's (digital return slip in personal mobile device) and a middle sized box "untapped" to return to Macy's (return slip was located in personal email).I explained the request(s) at hand to the representative (UFN: 358212-0202 ) who's body language was immediately unwelcoming and annoyed. The representative whom serviced me wearing a head wrap around the head and shoulders (refused to share her name) on 3/15 @3:09pm Clerk #5, UFN: 358212-0202 was incredibly rude, argumentative, condescending and kept talking down to me. The USPS representative stated that I needed to package -the already packaged-items I'm requesting to have sent back to merchant and that "I" needed to purchase tape there @USPS because one package needed to be tapped up. I immediately responded calmly and I told her (rep-UFN: 358212-0202 ) that I understood and said "Let's do it! Where can I buy the tape? Let me know what I need to do in order to send these (2) packages off, so I can pay & get on with my day. The rep suddenly became incredibly dismissive, uncouth and argumentative. I immediately asked if I should leave because she's given the impression that she didn't want to assist me with my request. I had to practically beg the (rep-UFN: 358212-0202 ) to do her job which required scanning the digital return slip for the Nordstrom package from my mobile device. The (rep-UFN: 358212-0202 ) became irate and began yelling. With the attempt to embarrass/humiliate me, (rep-UFN: 358212-0202 ) yelled to the customers in line behind me saying "she's not listening..." while proceeding to speak down to me as if I was a little child, peasant/beneath her (rep-UFN: 358212-0202 ).However she was extremely polite and soft spoken to all of the non-black customers. I've never experienced this type of rudeness and discriminatory type behavior. She the (rep-UFN: 358212-0202 ) continued to keep yelling to customers behind me saying "she's not listening" while failing to explain to me, what my shipping options were. The (rep-UFN: 358212-0202 ) carried on as if "I" was an employee there at USPS and that "I" was suppose to be the expert of the shipping options, labeling and costs. The (rep-UFN: 358212-0202 ) had packaging tape next to her arm and insisted that I purchase a roll of tape because the top of one of my boxes (Macys)was open on the top. She the (rep-UFN: 358212-0202 ) could've provided writing labels & courtesy strip of tape for my package, provided the cost for transactions and allowed for everyone to proceed on with the evening. Instead she wanted to prove a point to me, someone to whom she's never met but made up in her mind to attempt to make me as the customers/consumer seem "less than." Rep-UFN: 358212-0202 clearly has a problem with Black Americans. Rep-UFN: 358212-0202 metaphorically used white hand glove service to ensure that her non-black customers were on owned that they are a priority. Rep-UFN: 358212-0202 made it a priority to be polite, soft spoken, attentive & courteous to her non-black customers. Given the broken English that was delivered through out this awful USPS "customer service" encounter. She's not American & has adapted the discriminating ways of its history. Thanks USPS! Here's a Major Suggestion/Resolution: Since the pseudo-human beings whom work in these customer service/agent roles, despise working a heavily customer related role and having empathy of any sort. Why not cut out the middle man?! Please take these USPS, workers @13869 Queens Blvd, Jamaica, NY 11435-9996 out of their misery! Please "Close This Branch"-or-Bring in the robots to conduct business. The fake "customer service" isn't working. If I could give this place less than 1star...I would. Again, please close this location.
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December 2022 by Natalia R.
Just avoid it at all costs! You will loose your nerves, patience and money here! Customer service??? Invisible
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August 2022 by Libra Scorpio
This is my local branch, and it is a small branch. The staff is friendly and helpful. Often there is a line, but it usually moves efficiently. I'm pleased with this branch
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March 2022 by Emanuella Drummond
The lady who’s works here is extremely rude and lazy. They denied to receive my drop off package because it was already pre paid. Ridiculous and disrespectful.
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December 2021 by Elaine Zhang
Filed a complaint for clerk#25 customer service issue on USPS official website. When I dropped off my package, clerk#25 purposely ripped off my package tape in front of me and rejected to send it. I had double tapes on the package and sealed nicely. She insisted I buy a new tape or go home put more and bring it back. Unprofessional behavior! She needs to be re-trained to be qualified for her job!
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December 2021 by Lisa
Went to do a drop off. The lady named Wendy with the blonde hair was sooooo rude !!! She yelled at me for a mask saying you better be wearing a mask if you’re coming to talk to me. I went and got a mask. Then as I entered back in a guy went and asked her for a piece of paper. She said she ain’t have any -.- then when I got back to the counter she’s like lemme see if this is even for me before we go any further. Then she made me haul the package around to the door. She didn’t want to collect it from the door. I had to push it completely in the door then she took it. Idk if she was having a bad day or what but a police officer that was filling out a shipping label said don’t feel bad she yelled at me countless times for a mask. She doesn’t love her job and it shows. Don’t get a customer service job if you don’t like dealing with people. Plain and simple.
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November 2021 by Diane C.
I've been living at 86-25 Van Wyck 511Expressway for 2 years my mail continues to be open in my mail box I have complained before and it's still happening something really needs to be done about this I understand it's a federal offense to open people mail .
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November 2021 by Sergio Salazar
Absolutely rude and unhelpful people every single time. Instead of helping you they are rude and unprofessional. Worst post office in queens.
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September 2021 by Elizabeth Mishler
Wendy is so helpful and great! I witnessed her giving advice to an elderly woman, taking the time to make sure the woman understood when her package was supposed to arrive and who to contact if they didn’t. She made an average trip to the post office very positive!
