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February 2024 by k p
They finally fixed my issue. The T-Mobile on 125 Street put me on a plan that did not qualify me for a free phone although when they gave me the phone they said it was free. The employee here called the corporate line directly himself and fixed everything!
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December 2023 by wilfredo carpio
The crew attended promptly the costumers
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November 2023 by Trina Lawson
Very long wait if staff is less..but clean store..music pumping and great customer one on one service. They don't rush you to bring down a line. You have their attention. Great job but kill that wait time plzz ?
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October 2023 by Rosa Rosa
Professional staff with a welcoming and helpful attitude that listens to your needs and desires. Highly recommend this place. ?
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September 2023 by Gissel Romero
Thank you Juan for an ABSOLUTELY STELLAR customer service experience at the 147 Sutphin Blvd Jamaica Queens location. After an aggravating day with 4 different “customer support” agents online, Juan was able to resolve my problem in an impressive amount of time. He was very courteous, patient, engaged, and interested in helping me with my problem. He properly assessed the situation and fixed it immediately. Really made a difference and as a result I decided to not end my 15+ year relationship and family plan with TMobil. Thank you again!!
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September 2023 by Marquise Gales-Love
Can you say turned away before rotating the revolving door, If you can't you may just have to voice your concern without taking no as an answer before them trying to shut you down
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June 2023 by Theirno Diallo
The customer service I received from Juan A was very satisfying and efficient
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May 2023 by Josef Wander
After I arrived to NY I needed a local SIM card. I decided to go here, because the location is really close to the Jamaica station. The young man was friendly and very helpful. We solved everything and there was no problem with anything. Thank you. I can recommend.
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May 2023 by Danny Chong
Dishonest sales person. Be aware when you choose plans. I asked $20 tablet plans but the sales person put $30 and $55 plan without a notice. I had to call T-mobile to change it.
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April 2023 by Stephanie Nimmons
Shareeza and Johnathan is poppinn. They speak my language.
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February 2023 by Hilda Kapeles
Went to Whitestone store where felt dismissed. Staff made minimal effort.Then went to Jamaica store which was a tough drive. But at least staff tried to resolve issue. Ultimately had to contact T Mobile by phone which was it's own issue.
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January 2023 by Christopher Young
1st Time Doing Business And I Luv ❤️ The Experience And The Young Lady Who Handled My Situation Was Very Courtesy And I Won't Say Her Name... I Give Them 5 Stars ?
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November 2022 by Richard Logan
Service was great - the lady handled my purchase well and was knowledgeable about what I wanted.
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November 2022 by Stepvone Harper
The best crew in the business knowledgeable and highly motivated and responsible and very professional and friendly
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October 2022 by 1SweetLadyVee
The store is modern and hip. All the representatives are knowledgeable and professional. I asked for a chair and was able to sit as it takes nearly one hour to set up a new phone. T-Mobile offers the best products and services. Everyone deserves to be treated like a valued customer and that’s exactly how I felt!
