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October 2023 by Son of North
bad service in Morocco in both city casablanca and Agadir you guys have to provide more training to you workes ?
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July 2023 by nourddine ezzaroualy
One of the worst airlines I had ever seen I strongly NOT recommend this airline company. This is my truly advice to everyone
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July 2023 by Asma Hassan
Terrible experience. Made me pay to reissue my ticket for a flight I already paid for because I missed the original flight that they changed the time of.
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May 2023 by Azeez Abolarin
My family travelled with the airline on July 2, 2022 and one of our luggage was lost. We filed necessary complaint, filled out forms and up till now, 9 months later, they are still giving us the run around. They completely ruined my children's vacation as all their games gadgets were in that particular bag.I don't understand why they can't get this resolved well before now.Of the 2 options left for me, I am using this medium and my last option will be to contact a lawyer to handle this for the family.
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March 2023 by Abdul ali
One of the worst airlines I had ever seen. I booked flight from New York to Cairo. The flight was delayed for maintenance. I lost the second flight so the airline gave me a hotel voucher. The hotel is do dirty and 1 hour from the airport. Finally when I reached my destination, one ofmu luggage missing.i made a report. They gave me a # to contact and an email. The phone number is out of service and the email no one responds. I strongly NOT recommend this airline company. This is my truly advice to everyone
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March 2023 by Richard Schagrin
Despite all the poor reviews, we had a delightful flight on Royal Air Maroc. It was a Boeing 787-9 Dreamliner, great plane. Service was very good and the food was also very good. Found out that they serve alcohol in Business class only. The movie selection was poor.
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March 2023 by Ben Edwards
I had a fine experience. This is a great airline for travelers looking to save money and just get to where they’re going. My checked bag arrived safely, food was adequate, and the long layover in Casablanca was fun. Are the seats super comfy? No, but I don’t care. The music inside the cabin was kind of annoying.
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December 2022 by Dennis Ng
Uses Terminal 1 at JFK and has the worst contractors serving its flights. Bags arrived wet in Casablanca because they left them uncovered in the rain during a delay at JFK.On returning to JFK, we needed to sit at a remote location for nearly 2 hours waiting for our gate to open at T1. They really should use AA’s T8 or at least T7 until that closes. Would it be more expensive? Sure but the experience would be better, which would be worth it as the onboard longhaul product is actually good
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June 2022 by Jeff Mike
Simply corrupt and incompetent - from luggage to customer service to cabin management to refunds and more. Not a good look for Morocco as the national airline - a “shuma” for sure. Read the negative reviews. It will happen to you.
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May 2022 by Min
WORST AIRLINE EVER. Due to COVID-19, the company issued a travel voucher in June 2020 valid for 12M. They said they would refund me when the validity period is over. However, they never refund anything and never respond to emails or phone calls. I lost $1,200. WILL NEVER USE THIS TRASH AIRLINE
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April 2022 by florin cristache
They keep the money since 2020, gave me a voucher that you cannot book online, and nobody answers any of their phone in the US for the past week. The call simply drops!!! Crooks! Maybe a group lawsuit would wake them up, or Port Authority should get them out of JFK.
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June 2021 by Yoneiri Pichardo
Very Poor service, sinceraly I flew from NY to Cairo with a stop in Morocco, was very hard to comunicate with the airlines, no customer services avaliable and cancel one flight automatically I had to reach to reorganize and was very annoying to help, the airplane where very simple even from Morroc to Cairo the seat didn't recline and no TV, no unplug enything...Food was ok, not bad at all.
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May 2021 by gfi papa
My baggages was offload at JFK not Newark .so disappointed
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February 2021 by Alicia Williams
Royal Air Maroc is the worst airline I have ever seen. My husband's flight was canceled to come home and I am pregnant. He was not even notified his flight was canceled. They honestly do not care about their customers at all. When we called they have every excuse in the world. They still have not made this right !!! Really the worst. Take your money elsewhere
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February 2021 by Mohamed Turay
It was 12/20/2020, I was traveling from JFK, NY to West Africa. I traveled with over $10,000 USD. Upon departure JFK Airport in NY. I declared the money with US customs at JFK Airport. Upon arrival in Casablanca, I was instructed by the airport staff to immediately get a boarding pass for the bus and was quickly rushed out of the airport to a hotel downtown Casablanca because the lay over was 15 hours long. On my way back to the airport, I approached customs, and was asked if I had money to declare and my answer was "yes." The customs offers claimed that I never declared the money and that they would not allow me to join my connecting flight unless I talk to their supervisor the following day which was 12/22/2020 and pay a fine which was not disclose to me at that time. They took all the the money I had in my possession. The custom officers informed that the Airline, Royal Air Maroc failed to clarify the process of declaring money to me and Is therefore responsible. The custom supervisor requested I pay a fine of 11,000 USD before I can have my money back. It took 2 additional days of staying at the Airport, not being able to eat, shower, or sleep, and trying to make the supervisor understand that I did nothing wrong and therefore should have all my money back. In fact, I let him know that the money was not mine and was a family contributions for a funeral, of a family member, I was attending. After providing documentation on the transactions made to withdraw the money from the bank and that it was declared at the JFK Airport customs, I still paid 2,610 USD before I got my money back. Royal Air Moroc did not rebook my connecting ticket and i had to purchase a new ticket for almost 700 USD. My return ticket to the United States was also canceled, according to Royal Air Maroc, because I missed my connecting flight from Casablanca. I made phone calls everyday to get my return ticket rebooked. My return date was confirmed 3 days before departure. I had to pay an exchange fee of 45 USD to get my return flight reboked and almost 200 USD in phone calls to get the entire issue resolved. It was my worst travel expense ever! It was definitely the first and last time I flew with Royal Air Moroc. The airline customer service was very poor. Most of the representatives I spoke with were very rude and unprofessional. It seems like once you pay for your ticket, they do not care about you anymore. I would advice every one I know not to ever fly Royal Air Moroc. I would even pay someone to avoid that airline. I would not want someone I consider an enemy to experience what I experienced when I flew Royal Air Maroc. Please DO NOT fly with Royal Air Maroc because you will be sorry you did. You how been warned! The only reason I rarely this one star is because there is no option for zero star.
