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March 2024 by Naomi Harrichan
Poor service
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February 2024 by Mishka Faifman
Those expecting a driver to be professional, courageous and actually care a tiny bit about the customer, please avoid this company at all costs. Unfortunately, I had no choice as the vendor shipped the product using Pilot Freight and I had 2 deliveries from the same vendor using the same freight firm. The 1st delivery of 3 vanities was not a pleasant experience but at least the driver placed the load where I asked him to place and not 60 ft from the house as the driver insisted and was hesitant to cooperate. 2 out of 3 vanities came with broken pieces (assumingly from shipping) so the vendor sent a replacement. Today a driver texted me his ETA, I was waiting for the driver but missed his arrival by 2-3 minutes. By the time I stepped outside and asked the driver to place the load on the front porch or near front porch, the driver was already done. He said "I put it by the garage". When I nicely asked to move to the front, he ignored my request, and left. Not the end of the world, but next time I will simply refuse delivery by this company.
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October 2023 by J Y
They subcontract with Amazon and it is the worst delivery service company. They were supposed to pick up on Wednesday then change to Thursday from 11 to 1. They never showed up by one. I tried calling customer, service, and dispatch and nobody ever picks up. Now it is 3 PM still nobody showed up.
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July 2023 by Chinyere Igwe
Hands down worst company ever. Broke my tv on delivery and then refuses to pick it up for the return. Do yourself a favor and use any other company!
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May 2023 by Wanda Gonzalez
Pilot delivered the stove on the day I needed and the time was spot on. They also removed my old stove with no problem. I would recommend this company to others based on my experience!!
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February 2023 by Coquille Houshour
I had a bunch of problems getting them to pick up my return. When they came to pick it up, the pickup information was wrong and they were impatient and wouldn't wait for me to figure out what happened. They grabbed two of the boxes (one was open) and left. When I realized they had grabbed the wrong box, I ran after them, but they were already gone. I called the company immediately to say they grabbed the wrong box and that the box they had grabbed had an extra leg that I needed for the other tables. The person I spoke to said they would have their guys deliver it to me the next day. They didn't show. I called back and they said that they had boxed it up and shipped it out. I was very upset and they said they would call the distribution center where they had shipped it and request it would be sent back. I kept calling to check on the status. Shawn was the person with whom I spoke to most often. They never once called me with an update. Finally, two weeks later when I called, Shawn told me that there was no extra leg in the box originally and said he had no reason not to believe his guys. I was distraught. How is it possible that he could suddenly deny everything that had happened and suggest I was lying. I am a teacher and had to write a grant to get these tables for my students (my family funded most of the grant). Now I can't even use one of them--I've had students sit at it because I don't have enough tables and it keeps falling over. I am disgusted I was treated like that by Shawn. He somehow decided he couldn't be bothered anymore, denied the conversations we had, and basically said I was lying. What do I have to gain from lying? I'm completely disgusted with this company and will also be filing a complaint with Amazon.
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January 2023 by l w
The delivery date was orginally dec 29. Changed it to January 10. No notice except through a tracking app which claime it called me to confirm. Never returned a response to my email. Delivered the couch yesterday. Were rude and told us that they weren't paid to bring it in the house. Left the boxes outside the front door. Sams club needs a new carrier!
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July 2022 by Mike
Got yelled at and disrespected by the dispatcher. The drivers called me and i told them to ring my door bell and someone would sign for the package. They rang no bell and the person who was home didn’t sign for anything. When i called about the package they said someone came down and signed it. COMPLETE LIE! When i call the dispatcher and explain what happened she told me, “you shouldn’t have said someone would sign for it, it’s your word against my drivers and i will believe my drivers over you, we are done here go figure it out with the merchant it’s your problem now.” As i got home thinking my package was gone, i noticed they have left it outside of the lobby door, not even inside the building, they left it outside without getting a signature or anything. Disgusting service, and that dispatcher was a horrible person i wish i got her name.
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June 2022 by Daniel Furrey
Driver was polite & respectful, but my product was damaged. Reached out to them multiple times, but unresponsive. If I had my choice, I would pay double the shipping to avoid this company.
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March 2022 by Sarah M. Dharma
Pilot Domestic Pickup Services, JFK and nationwide: you absolutely need to notify customers in advance if the person(s) picking up inside of an urban apartment building will not be wearing any sort of mask whatsoever, since your most recent pandemic update, dated September, 2020, indicates that all such employees will continue to wear masks, even if customers do not. Because I have lung cancer and prior to that, already had autoimmune diagnoses, my brother, staying with me full time since 2020 to help, since my condition has progressively deteriorated, had been ready to put on his new N95 just before the exchange with your employees. However, we are both horrified that the employee entering building after building had no mask at all. Forget whatever mandates are lifted, especially in NYC: you should know better. I am now wearing a mask inside my own apartment, even though my brother was masked, since this is the first not-masked worker we’ve seen inside a non-commercial space, and I literally have fought off infection after infection for the last year plus from whatever residual microbes my brother has brought back into my small apartment after far safer, fully-masked interactions. It’s the already sick people that are STILL at HIGH RISK, and as a global freight and logistics company, you should know already know that the very recent lifting of mandates has far less to do with there being less risk for EVERYONE than with restoring economies. Your customer-facing employees need to STILL be masked for you to make any absurd claims about having “a trusted network of global partners.” Updating your stupid website, or verbally warning consumers at the very least, would be far cheaper, since it’s already clear that as a business entity, you are among the most shameless. How dare you. Pilot Freight JFK wants sick people exterminated/out of their bottom line
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October 2021 by Paul
It’s a week and they can’t find my package they have no idea where it is and they do nothing about it. Their answer to me is just cancel it and re order it and then tell me it happens all the time. The company that I ordered from can’t even get in touch with them. Any company who uses them should reconsider and use a company that knows what they are doing because they don’t.
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October 2021 by Indigo Blossom
Terrible company they are horrible. I never seen such lack of care in a company.
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October 2021 by Color For Gold
They are the worse they are not helpful at all to their customers they are so rude and won't even give you a time that the delivery is coming. They block numbers and keep giving us the run around about our order I don't understand why these people are so unprofessional and rude to people that they are delivering to. It's really that bad no matter who we talk to it's the same.
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July 2021 by Ashley Cabarcas
This company is HORRIBLE. When you finally do get a hold of them, they’re extremely rude. Customer service is NOT their priority and apparently neither is delivery. Not only did they break my tv bringing it here but cancelled my pick appt 3 times. They called me 10 minutes before the first appt window closed saying their truck “broke down”. I wish I could post the video of them bringing in the house. Call Walmart and ask to switch shipping companies or don’t order large things online from them.
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July 2021 by ana cristina sani
Had a delivery appointment set for yesterday, waited for 4 hours , did not receive anything or any info about the delivery. Could not track using the tracking number and had to spend 1 hour over the phone trying to find out what’ was going on. After the 4th call finally was able to find out that they have no idea of when I will receive my shipment. Very disappointed!
