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July 2023 by Aamir Jagdeo
DO NOT DO BUSINESS WITH THIS COMPANY!!!First they over charge my credit card then a month later charged me an addition $51.46 for the use of $14 Whitestone bridge toll- they said it included service fees!!AGAIN I REPEAT DO NOT DO BUSINESS WITH THIS COMPANY!! THEY WILL RIP YOU OFF AND KEEP CHARGING YOUR ACCOUNT WITHOUT YOUR KNOWLEDGE!ALSO HAS THE WORSE CUSTOMER SERVICE WHO KEEPS TRANSFERRING THE CALL AND PUTTING YOU ON HOLD FOR NO REASON!NEVER HAD THIS ISSUE WITH UHAUL!
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February 2023 by Manny Garcia
Customer service is great .the truck was a little bit dirty
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July 2022 by Marisa Norman
This location Tried to Charge for things that I should not have been charged for. I didn’t return the truck on full because I didn’t receive the truck on full. I actually brought the truck back with more fuel then I received it with which was easily visible on the in/out contract. When I called to complain the lady says oh I didn’t look at the contract I just assumed you got it on full. They also charged me for a extra day when I actually brought the truck back on time.
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July 2022 by Fuchara Flood
100% quality They are the best love them
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November 2021 by Matt T.
Absolutely horrible, never rent from this awful company. They make you promises about trucks and can't deliver then want YOU to drive 20 miles out of your way to get the vehicle which probably isn't there either. Worst. Company. Ever.
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August 2021 by Dalston Francis
reserved truck but received it a day earlier , truck was very clean and was comfortable. no issues whatsoever.
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July 2021 by Ruth
I was scheduled to pick in another location and told the night prior to speak with Kevin at the JFK location if I wanted to pick it up early. I was disappointed to find out I had to drive to a further location on the day of my move, but Kevin really took care of us. He was super friendly and made the drive well worth it.
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January 2021 by Garry Phillips
Very professional and courteous staff, the gentleman today went above and beyond to help us.
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November 2020 by Brett Pietzak
Takes to long just to get gas
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August 2020 by Glenda Nelson
Excellent costumer service
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July 2020 by Lord R1C3
Worst Penske location. The manager and staff are extremely unprofessional. Would rate them 0 stars if I could
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January 2020 by David Simmonds
Not the best location as compared to other Penske sites however staff is friendly and helpful
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December 2019 by Film Play Live Brian R.O Dickson
Made reservations, arrived from Los Angeles after a 30$ uber ride, was told they dont have the van. Do not rent here..they will not help in any way
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November 2019 by Henry marquez
Always great service
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October 2019 by Goodas4JA
Best rental ever. I signed up online and then went to the facility to pick up my truck the process took less than 10 minutes. The staff members were very friendly and took the time to explain and answer all of my questions.
