October 2020 by Angela W.
I went here to take care of the final payment for a family member. The space contains counters and shelving filled with other merchandise. I'm not sure if it's apart of the store or it belongs to someone else who shares the space with them, but it is located right inside the entrance, which you would bypass in order to get to the window and conduct business with the pawn shop. They accept cash only. No card. I'm honestly not sure how long this company has been in business, but I'm guessing a long time. When I walked up to the window there were two ladies behind the window, no smiles were given, which is fine, but no greetings were issued either. Not even a dry "hi, how may I help you?", was said. Just a blank stare....o...k. If you listened really closely, I'm sure you would've heard the crickets. I told them that I was there to make a paymentwent and they looked at each other and asked for my I.D. I handed it over and waited. The older of the two ladies, took my card and went away. She asked me a couple of questions and then told me to come over to the other side. To get to the other side, I had to leave the store, go outside and into another part of the store which was next door. This part of the store had two doors for entry. I went into the store and what ensured was a back and forth annoying dialog between myself and the lady. Prior to my coming here, I've personally dealt with her once already to gave all the information to take over the account and she was far more pleasant than she was on this day. She asked me what was the name on the account, so naturally I gave my name. She looks on the computer and nothing shows up. So she asked when did I come here, I told her when and before I could finish, she cuts me off and goes back to looking at the computer. Taken a back, I said to myself...oookaay. She then asks, who was the account under, so I gave her my family members name, then she asks for the date of birth. With all this information she still wasn't able to pull up the information. I repeated the information back to her (the name and date of birth) and told her that it was originally under their name. She waved her hand in the air as if to dismiss me, at least that's how I felt and then said I should've said that first. I mean...I thought I did, but again, I said ok and said nothing else. I'm sure at this point she realized that she was coming off as a little nasty or maybe not, because she toned down when it came time to talk about the payment. I mean, that's what I was here for. She told me the amount I can pay now or later which included the interest. With how this visit was going, I didn't want to come back, so I decided to pay the whole thing. So I told her I would come back because I had to go to the ATM. Another customer came in before she was done with me, who I guess she's familiar with, because the reception that was given was a total 360 from what I received. It was all hi's and full of sugar. Interesting. After I had the money in hand, I went back. She was still dealing with the same customer and was just finishing up. When it was my turn again, the attitude of the earlier moments were gone and in its place was the a new more pleasant one. A little Jekyll and Hyde kinda thing, split personality maybe. I was confused, but just wanted to get out of there. I gave her the money and she offered me a pen. That was nice. I thanked her and left. This was my last time coming here and I wasn't even the one who did the original transaction. Customer service goes a looong way with me. In any business, you have to learn how to separate your emotions from your business and they're just not there yet...at least not IMO.
