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November 2019 by too fat
Good luck getting back your $200 deposit from vehicle rentals. Been calling every few days for 3 months, and they gave a different excuse every time. "Call back next week" "Call back tomorrow" "The boss doesn't work on weekends" "The person in charge is on vacation" The excuses got more & more ridiculous. Are they running a business or a scam? Eventually I got fed up, threatened to get a lawyer and press charges/ issued a chargeback with my bank. Had to go through such great lengths...
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August 2019 by Dinesh Moodley
Don’t use unless you want to get caught without your car. These people close at 11pm - no extensions. Imagine if your fly gets delayed and you can’t get your car.
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August 2019 by Jonathan Spencer
This operation is in an auto repair and used car lot some miles from JFK. When we arrived the lot was so full I had to block the driveway and a woman who was leaving in a shuttle made me to move it so that she could drive out. I didn't have the presence of mind after a 3-hour drive from upstate to ask when the next shuttle would depart then discovered THIS IS THEIR ONLY SHUTTLE. We were then left in 80+ degree heat for a half hour - the airconditioned office was locked - until she came back and took us to our flight. This was a great start to a 13-hour trip, leaving us hot and sweaty.
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August 2019 by Giana Castorani
Not only did we wait over a half hour for a shuttle to arrive to take us to the airport after parking (ended up taking an uber so we didn't get there too late), the pick up was equally as poor. We were given the run around after arrival back home and told to call after getting bags. So we did, then we were told to go outside and find the terminal numbers, since giving the info of the airline wasn't enough, and then we waited for another thirty minutes for the shuttle to come a fifteen minute trip less than two miles from the airport. Once we got to the lot, 3 men stood around aimlessly as we unpacked and dealt with our luggage. The shuttle had been half blocking us into the lot, and when asked to move they said 'Well can't you go around?' Which my mother didn't appreciate since there was a small opening that went over the sidewalk. Terrible experience both drop off and pick uo, you get what you pay for- be warned! I've used a lot of parking places over the years and this one is the worst.
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August 2019 by Dinesh M.
Don't use unless you want to get caught without your car. These people close at 11pm - no extensions. Imagine if your fly gets delayed and you can't get your car. Very rude and inflexible. Additionally, Don't take the chance of leaving your car here, place looks dodgy and not sure your insurers will pay you out if they damage your car. Use a 24h reputable parking for a few extra dollars per day and peace of mind.
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August 2019 by David T.
I rarely write reviews and travel often. This was one of the worst customer service experiences I have ever had. We took a photo of the return ticket when we were given it. We returned at our expected reservation time. We called to be picked up. The first time my wife called, he hung up on her and told her she would not get the car back without the ticket. We called back and he I spoke with him. He had a heavy accent and apparently was more responsive when spoken to by a man....He told us to go to pick-up area "A". We were standing right under the sign waiting for him. He did not park where he said he was going to be and then came out of the van to degrade us that "we were not in the right spot". We went to the van where another family expressed their outrage by the way they were treated. We made our way back to the business and my receipt, that he showed me stated, remaining balanced, $144.23. Right in front of me, he started adding additional charges. I said that I refused to pay any more than what clearly states the "remaining balance." He insisted and so I said I would call the police to retrieve my vehicle. He then backpedaled. What a horrible place.
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June 2019 by Dan E.
Avoid this!!!! Parked our care there for trip to CA. When we flew back to NY, we called at 7 am for pickup from JFK. They are supposed to open then. They didn't pick up the phone for 45 minutes. We finally took a taxi to the lot and the guy said he didn't hear the phone. I asked him to reimburse me for the taxi and he said "call the management." No apology... nothing. The number he gave me for the management was bogus. NEVER AGAIN!!!
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March 2019 by Byron N.
Experience was pleasant and smooth. Shuttle was ready to leave when we dropped our car off. When we returned, our car was clean and ready in front of the office. They have cameras and gates with locks, so the place seems pretty secure. Check your flight times before you reserve, since they're not open 24/7. Would park there again.
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March 2019 by Sally S.
Inexpensive, good shuttle/pick up service, what more do you want? Have used 4 or 5 times and no problems.
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February 2019 by Laura Sermasan
I am using them for more than 2 years and every time I had a positive experience.
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December 2018 by John Torquato
We recently left our car at Orom JFK parking for 8 days. And I am happy to say we were very pleased. The shuttle service to and from JFK was very efficient. The staff are friendly and caring. And the price is definitely right. We will be repeat customers!
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December 2018 by Julia Kharlamenko
I'm surprised by some of the sub-par service complaints .. but i suppose it differs for everyone.
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December 2018 by Hunter Foote
Had an amazing experience. Would recommend to anyone. Very kind and conscientious, though it is a small lot you get excellent service and a fabulous price
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December 2018 by Marisa Garcia
I traveled back in December 2017. I just wanted to say that their service was amazing! very friendly and highly recommend them, & it was very affordable as well! :)
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December 2018 by Jeanne A.
Don't park here! Our car was held 'hostage' overnight due to the limited hours as some other reviews had said. We need to heyyyy home to take care of dogs, so one of us had to stay over night at JFK. When we spoke with the staff in the morning asking them to at least waive the addl day, they wouldn't even consider it. What am awful way to end our trip. Should not go back.
