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September 2022 by Matt Fitzgerald
Booked our move through American Van Lines and was contracted to NE Van Lines. Not nearly enough truck space was allocated and was left to move 30% of our belongings with a U-haul, movers prioritized moving clothes and other materials over furniture, which was a major error.
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March 2021 by Nick Fettinger
Untrustworthy and unprofessional. Mistake number 1, I booked a move through a broker which in turn landed me with this company and no other options due to a restrictive timeline. Thankfully my belongings all made it to were they were going, but I was charged 60% more than my estimate from the broker (despite having no change of items being moved from my estimate). Mistake number 2 was not getting the driver's promised to get weight tickets (required for filing military move expenses) in writing. He later attempted to charge me $85 for fraudulent weight tickets which were clearly not for my belongings, and when attempting to resolve the issue with the business owner he continually argued that they do not ship by weight and accused me of attempting to fraud the government. I've already filed a BBB and FMCSA complaint, but want to ensure that anyone considering this company (or using any broker) knows the risk they're taking. And one more reason to not trust this company, in order to attempt to confuse their unhappy customers, they also ship under the business names Nautilus Capital Management LLC and On Point Moving. I thought maybe I just had bad luck or caught this business at a bad time, but looking at all the negative reviews and experiences, it's pretty clear that this company has made a habit of taking advantage of those in unfortunate circumstances.
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July 2020 by Bj Pelzer
The packers are often thieves! Do not..do NOT use this company! When packing up our deceased mother’s household in Liverpool, NY......entire abundance of family heirlooms were stolen. Stolen from a dead woman ! Numerous sterling silver and mother of pearl, bone and antler serving pieces. Most sterling items were custom made and had an initial of a family member ..another generation, on handles, dating back into the mid 1800’s. They will never be passed onto my children, or my brothers children, or grandchildren etc ever again...,All because a guy ( or guys) thatwere packing up the house to ship to s.calif saw monetary value Andi instead of packing and itemizing ....slipped those treasured pieces out of mom’s house and into their own car.. with the time in shipping fron northeast to southwest....the theft wasn’t discovered for several weeks and police saidtoo late to claim.. SHAME!! Stolen from a dead woman! Rot in hell Northeastern!
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July 2018 by Jessica Diaz-Spangler
Moving is stressful to begin with but involving Northeastern Van Lines made it worse. Long story short .Gave me an estimated cost of $550. I told Mike where I was moving from and moving to. Told him the furniture, items and roughly how many boxes were being moved. I expressed my concern of the price at the end being changed. He reassured me that the price quote he gave me would basically be it. Day of the move .The price Mike quoted me wasn't on the paper I was signing. It said $687 and when I said something about that price not being told to me, the head mover said well after looking around and the distance, this is more of a $1500 job. I was caught off guard and didn't know what to say or do. At that point, the other 2 amatuer movers and I say that because the 1 kid carrying my boxes nearly dropped them because he wasn't paying attention, started loading a few of my boxes. I then made the decision to just cancel the job because this was $1000 more than anticipated. Now, I understand the driver wanted to be reimbursed for his gas and tolls which was $54 but I only had $25 on me to give him. When I told him I didn't have the full $54 he then decided he would hold my boxes hostage until I gave him the money. Things got heated with my husband and oldest son. It got very uncomfortable and I just wanted to get my boxes and have him go before things got worse. I gave him the $25 I had, he gave me my boxes, and they left. I'm writing this review being completely honest. The owner will probably have some smart-aleck rebuttal for it but I don't care. When I called other moving companies they did quote me 1500 to $1,600 but at least they told me that from the beginning. I felt I was baited in to getting them to move my furniture and maybe they thought they would corner me and I would be forced to use them. I'm happy to report that I was able to secure a moving truck for this Saturday and anyone I have told this horrible experience to has volunteered to come help us move. Everyday Joes like us sick and tired of being ambushed. Hard-working people just trying to get by and do what they got to do being taken advantage of. Nice try but it didn't happen to us. You could take this review seriously or you could chance it and use them and if you do I hope your experience is better than then ours.
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April 2017 by SERVICE MASTER
DO NOT TRUST THESE PEOPLE!
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April 2017 by Victoria Lemons
LIARS, LIARS, LIARS!!! This poor company makes it bad for ligitimit companies who apply appropriate customer service and best business practices. Michael Boston refuses to take professional responsibility for the inadequate workers under his poor leadership. SCAM SCAM SCAM
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April 2017 by Rob Newell
They are a scam! They take your deposit and then do not show up. They underbid jobs just to get you under contract, then do not live up to the deal. They didnt show up on moving day!!!I
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April 2016 by James Carter
These guys are great! Use them!
