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“Bought a galaxy s22 ultra here 2 months ago. They allowed me to test the phone right there in person for however long I wanted. 2 months later and the phone still works like new, no issue what so ever.”
“I came to to this store for a warranty exchange, max was so helpful on explaining everything to me and helping me fully set up my new device.came out with a brand new galaxy watch with my new phone. Highly recommend asking for max if you ever visit this store”
“The staff were great! I definitely appreciate the help from the store manager, Samantha as well. She was amazing!! They were able to help me out with my service and I ended up walking out with a new iPhone and Apple Watch. I’ll definitely refer this location to friends and family.”
“Solid experience from Frank and the team at this location. I was able to get a detailed explanation of my current services and how to resolve hotspot connectivity issues.
Professional, Courteous and Informative.
Well deserved 5 Star experience.”
“Victor and Kerneil are two of the best customer service reps... Victor was really professional on the phone and Kerneil broke down everything for me inside the store!”
“James hooked me up. 5 stars! Like an idiot, i accidentally dropped an allen key wrench set on my phone screen. Screen wouldnt turn on. Found this place nearby around 3pm. Had my phone back by 7pm. I was lucky the parts they needed were available. I'm sure it normally isn't that quick, but James hooked me up. Phone like brand new.”
“Today was the best phone purchasing experience I have ever had. As long as im in nyc and need another phone, I will be going back here. The associate is truly kind and knows what he's doing. Just the best. ?”
“*holiday business hours 2023*Thursday 11/23 *closed*Friday 11/24 .. *09:00 am to 08:00 pm*Saturday 11/25 *10:00 am to 08:00 pm*Sunday 11/26 *10:00 am to 07:00 pm*”
“Thank you so much for helping me set up a new phone plan with you all and being able to pay my bill easily through the mobile app. T-mobile is a great phone network to have with great phone deals and features. Also you all have a good variety of different phones and accessories to buy and use.”
“What an amazing experience with Ahmed, he came highly recommended and I saw why.. he is super personable, takes his time with you and answers all of your questions! The process today for handling my new lines were a total breeze. 10 out of 10 experience!”
9:30AM - 9PM
9207 165th St, Jamaica
Mobile Phones
“First and foremost I would like to thank you to employee at this MetroPCS store. Very good representation for the company. He went above and beyond my expectations to help me. Yesterday The store closes at 8:00 p.m. I walked in at 7:58 because somebody stole my phone and they were able to break into my phone and access all my personal information and they were able to get PIN numbers and Verification codes for my bank and there was nothing I was able to do about it because in order to do something I need to get a verification sent to that phone. But to make a long story short, the employee of that store stay until 8:45 p.m. and make sure we were able to cut off the access that the person was having on my phone. It was kind of difficult to suspend a line without the phone or any other info but he made three attempts, and we still probably would not be able to get in if it was not for the knowledge that he has and his brains that he utilized and was able to bypass everything that the person did to block me out of my phone and he helped me. And I wish I had money on me to tip him but I didn't but tomorrow I'm going to go back to buy him dinner because he probably saved my paycheck this week so thank you sir I appreciate you. God bless you and your whole family bro from the bottom of my heart bro thank you”
“(Translated by Google) Jocelyn is THE best she is going to help you in everything I lost MY phone and She recovered all good service(Original)Jocelyn es LA major ella te VA a ayudar en todo perdi MI telefono y Ella me recupero todo buen service”
“This was the best experience I've ever had at spectrum the location on Jamaica Avenue 164-10. My mom went in to move her service and Kevin the customer service representative that assisted us was extremely professional, knowledgeable kind and thorough. You need more representatives like Kevin in all of your spectrum locations. Thank you Kevin for exceptional service ?? ??”
“Amazing customer service, employees are also ready to greet you and give you amazing prices with accessories and phones. Highly recommend and if you just need information there are always ready to answer your questions.”
“They were so helpful and helped me switch my phone while the other store wouldn't even do a web search for me. I am happy that I got to change phones on such notice and was able to get the items needed.”
“My Grandmother is really in that age where's she's just grumpy all the time but the young Lady Darlin gets her sweet side I appreciate the help will be back soon”
“On Thurs Oct 27th YourRepresentative named Escoban gave my brother & I excellence service. He works out of the Metro PCS/T-Mobile Store located on Jamaica Ave & 162nd St.He went over & above to make sure my brother had a good phone (Samsung A13 5G) that was affordable & some what easier for my brother to adjust to.My brother & I were very pleased. We will gladly recommend Escoban @ MetroPCS on 162nd St & Jamaica Ave.”
“Its was really nice experience I love how they took care of me lady and the gentleman it's very helpful and also they give you great price for the any phone highly recommended!”
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“Overall the experience wasn't bad. I was provided with excellent service from the person who seemed to be in charge of the store. He showed me a variety of phones in my price range and didn't try to sell me anything above that. My only complaint was with his employee. She didn't have a friendly attitude and was on her phone the entire time. Honestly it seemed like customers request were a bother for her. She needs to redo her customer service training.”