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December 2022 by Google user
I purchased 2 identical phones from the 109-50 Merrick Blvd location. From the time we got home, my wife's phone started acting up. She plugged it in and it said \\\"Storage dangerously low\\\" WHAT??? Then, a bunch of apps that she has NEVER downloaded not on any phone from Metro, popped up. I called customer service and was told twice that, that is not normal and I should return the phone for a new one. Upon returning, the Manager told me that the apps were uploaded from the email given. I told him absolutely not, and if so, why weren't all of my apps uploaded, I have the exact same phone! They are selling refurbished phones as new!!! Don't got to this place!
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September 2022 by Asad Ali
Helpful
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July 2022 by Sasha Adams
I purchased 2 identical phones from the 109-50 Merrick Blvd location. From the time we got home, my wife's phone started acting up. She plugged it in and it said "Storage dangerously low" WHAT??? Then, a bunch of apps that she has NEVER downloaded not on any phone from Metro, popped up. I called customer service and was told twice that, that is not normal and I should return the phone for a new one. Upon returning, the Manager told me that the apps were uploaded from the email given. I told him absolutely not, and if so, why weren't all of my apps uploaded, I have the exact same phone! They are selling refurbished phones as new!!! Don't got to this place!
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July 2022 by Ashley Adams
Do not shop at this metro pcs. They sell refurbished phones to customers that have been with them for 8 years. When you realize you got sold a refurbished phone they give you all the excuses they can find. Other than using the customers is always right. Especially when you have spent thousands of dollars with this company over 8 years. The 109-50 Merrick Blvd location has horrible customers service. The store manager Miguel is bad for that business. We will be escalating this issue further. ** PLEASE CHECK ALL OF YOUR PHONES/ TABLETS BEFORE LEAVING THIS LOCATION ** IT MIGHT BE USED!!!
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July 2022 by Frosty Gardens LLC
Stay away Metro PCS in the hood is scammers. They lie about upgrades and anything else if they think they will make money. They are basically crooks.
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July 2022 by Mirza Asad
Helpful
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April 2022 by Donna Nelson
Always satisfied
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February 2021 by Nina Massey
Excellent
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June 2020 by Karlene Spencer
The experience was good
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May 2019 by tony king
every time i come here they give me such good customer service
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April 2019 by Ebony Nicolls
they treated me really nice in this store and it always looks clean and smells super good lol
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March 2019 by maria gomez
Amazing customer service, employees are also ready to greet you and give you amazing prices with accessories and phones. Highly recommend and if you just need information there are always ready to answer your questions.
