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August 2024 by Daniel Hussain
went to the dealership in hopes to find a used civic, and the main building directed me to this lot where they keep all their used/certified pre owned vehicles. I worked with Jaimie, and he made the process very easy, allowed me and my dad to test drive the car, and went through all the information he had available about the car, drove off the lot the same day with a better rate I was getting from other dealerships.
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June 2024 by Margarita Diaz
This place is horrible. We have been trying to cancel a warranty that we didn’t need since December 2023. They will not call us back. We initially bought a used car that turned out to be a lemon. Terrible customer service.
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May 2024 by Liza Rosa
I was on the market for a new car however I didn’t feel compelled to buy a car nor was I in a rush. Upon arriving here I was greeted by Jose Nunez and I told Jose I wasn’t in a rush to buy something and I was just shopping around to see what I can afford in my price range and to see what the inventory was available. Jose assisted us showing us cars that pertained to what I was looking for. Jose was very warm and polite. He assisted us in the entire sales process, was patient and ensured we had everything we needed to leave with the car in the same day. The manager of the business was also welcoming and I didn’t sense any red flags that would question the integrity of the business establishment, in fact they were understanding of my budget and my expectations. I ended up purchasing a car from the establishment and had a positive experience. My first car I purchased from another establishment and had a horrible gruesome experience and it made me weary of car dealerships and not trusting them however again this experience was different, much better and overall exceeded my expectations. I’m glad I was able to purchase my second car here. In the future if I have to car shop again, I will definitely go back here or go to where Jose works. Integrity means a lot to me when buying a vehicle and I was extremely pleased with the end outcome.
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May 2024 by Poonam P.
My boyfriend and I got his car here.
Jose was an extremely helpful staff throughout the entire process.
The 2022 Honda Pilot SE is amazing.
The entire family loves the smooth ride.
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April 2024 by Ron
Great experience working with Isaiah, satisfied with my purchase. Good location, great people.
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April 2024 by Onica Bristol
I had a very bad experience buying a used car with my mother from Hillside Honda (Used cars). The salesperson did not explain to me that the tracker they insalled in the car would cost me $1,300. Also he added an extended warranty for $3,000 dollars that I was unaware of. I sat with the manager and he said he would remove the warranty but a few days later I called the company and it is still not removed. My financed amount is now $4,670 more than what I initially planned on spending. I am still trying to get this warranty taken off, but they have stopped answering my phone calls. If this is not rectified I plan on contacting Honda's corporate offices, and reporting them to the Better Business Bureau Service. I truely believe that because we were 2 women they felt that they could take advantage of us and the situation. I am extremely dissappointed with the service provided to me at Hillside Honda
(used Cars) because I have never encountred anything like this before.
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April 2024 by jennifer lazzaro
Mike and his team made the whole process simple and smooth. From our initial interest to picking up the car, they were thorough and explained everything in detail. It was a pleasure working with them.
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April 2024 by Jake Lazzaro
Best in the business!
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April 2024 by S K
I came in here on Sunday and parked my car near the front. I didn’t mind removing the car but he was so nasty. Guy was wearing glasses and had curly hair. No customer service and no sense of how he should speak to someone.
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March 2024 by gamingj 9000
Great experience. Straightforward with pricing, no nonsense fees, efficient at making the deal and doing paperwork. Isaiah was a pleasure to work with.
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February 2024 by SneakerStatus
Update on my review
Esai Jimenez treated me very well, he explained everything related to the vehicle, and the purchase was excellent, the strong point of this dealership is selling vehicles, and quality vehicles, however, in terms of after-sales customer service, It was a disaster, I had purchased an extended warranty, a serious mistake, the vehicles classified as “certified pre-owned” have excellent quality, and in my opinion said warranty is not necessary, I tried to cancel it September 21, 2023, and about 4 months passed , for the cancellation to take effect, and from the day I submitted my cancellation my coverage was already invalid, it took 4 long months trying to cancel, due to several mistakes made it was prolonged and prolonged. My recommendation is not to buy an extended warranty, so as not to have to deal with the poor customer service offered after sales.
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January 2024 by Famous Joe
This was my third time purchasing a Honda, but my first time at Hillside Honda Preowned and it was by far the best experience. From the moment I arrived Steve greeted me and answered any question I had and took his time as I wanted to explore various different vehicles. Mike the sales manager was great to work with and him and the team went the extra mile to fast track the transaction and deliver the new car before the end of day (and snow). Ray at the finance office was friendly and warm. I took extra time to travel down to Hillside Honda and it was well worth it. I could not recommend their preowned department more. Thank you guys again!
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January 2024 by Juan Rosales
Very grateful for having purchased my vehicle from this dealer. The truth is that since I arrived I was treated with great kindness and honesty. Clarifying each of the doubts that I had about the vehicle, it was a great experience for me to be able to count on qualified people, my salesman Jose was very professional, committed and most importantly he explained each of the details to me not only about the vehicle but also on the issue of paperwork, insurance, etc. I also have to thank the used vehicle sales manager. Because without a doubt he was one of the best dealers I have ever been to. Great staff and very efficient people who know a lot about vehicles.
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January 2024 by Not Sure
All the cars I looked at were at or below the Kelly blue book suggested price. There was no need for bargaining and negotiating because the price is already good and the team helps you get what you're looking for. Really low hassle especially for first time car buyers.Steve was an especially good salesman who was helpful, considerate, and friendly. He was easy to reach and follow up with throughout the entire process. You are in good hands at this dealership.
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November 2023 by CESAR'S SHOE REPAIR
Extremely happy with my experience. My salesman Asi Jimenez was very professional, committed and most importantly thorough.We want through the whole buying process in one afternoon, full delivery. Finance, insurance, plates, registration, N Y state inspection and detailing; all for what I believe was a fair price for my 2020 Honda Civic. Also a big thank you to pre-owned sales manager Mike, very professional. He runs a very efficient team.