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April 2024 by MD ZONAYED MIA
Bot problem
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March 2024 by Sayed Ali
Stupid employers to much slow.They have no attention to any people.i wait 1 hours.do,t go in this branch
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March 2024 by L'mea Lodi
This is quite literally the worst location. They have a QR code queue system, which is fine, however it is not used correctly at all.
The worst experience I've had today is they had us sitting in the waiting area and some rude lady came over asking to see our documents. Why in the world would you allow your employees to check private and very sensitive documents in a public area?
The whole purpose of getting in line, through your queuing method, is so I can sit in a private area with your banker and discuss my matters. It is highly unprofessional and unethical to have us waiting for 45+ minutes, then having us show pieces of our very personal documents in the public waiting area, then berating us in front of other people about the documents we have/ don't have. I don't need others to know which license of mine is expired or isn't, nor do I need people to know how much I make or how old I am. This was ridiculous!
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January 2024 by Rahat Ahmed
If you want to see a banker for something other than a deposit or a withdrawal then good luck. These bankers do not care about the line and will pick and choose whoever they know from the line. They set up a QR code to get on a virtual line but I don't think they check it or use it. I had to wait over 1 hour for a banker to meet me while there were 3 sitting in their cubicles picking out people who they seemed to know. This bank does not know what customer service means. Third world bank.
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November 2023 by Winter
Worst customer service ever. It’s more than worse. Horrible employees. They locked my mother’s account for no reasons. They hire old employees who have no experiences and take forever to serve their customers. I don’t recommend anyone to go there. Make account at Chase instead.
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September 2023 by Isabel Sarita
the worst
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July 2023 by Mostafizur kabir
Excellent customer .
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June 2023 by selim reza
Worst bank and service. They took 7 days to open a business account and they closed this account without any valid reason. The brance manager said they will give my money back within 60days!!!!
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June 2023 by Shayla Sharmin
Very bad customer service. They are very lazy and unprofessionalThey are like to gossip more than work.One of the worst branch I had ever seen.Specially I’m taking about Bengali agents
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April 2023 by Mohammed safiqul Islam
Worst service in this citi bank location. Always just available only one teller and always big line. Waiting time at least 30-1 hr. Don’t recommend this location and bank
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February 2023 by Farah Mah
This bank is notorious for bad customer service. If there's ever a decent employee here, they quickly leave. Only reason I'm here is for my parents who can't seem to let go of their "loyalty" to the people.
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January 2023 by S M
The most unprofessional employees and had to wait more than 30 minutes to deposit a check. But could not. Manager should be ousted.
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November 2022 by Mehr Gilani
Been a customer for over 20 years, got fraudulent activity and account was closed, was informed late on Sat by Online Banking Support team and was asked to reach the branch to activate new account, 5 minutes late and the rep didn't open the door, explained to her about my situation, she just didn't care, had to send money to wife that day Sat., couldn't do it. Absolute unprofessional manner of the rep. Staff, 5 to 7 years ago was good but these new, mostly Local Community's people, need some Crash Courses on Customer Support.
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July 2022 by lameesa reza
Amazing service. Super friendly and helpful staff. Ms.Yasmin the super helpful staff so far.
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May 2022 by Ao Oni
The Bank is Not that specious but still it has some good staff. The air conditioner didn't provide as much cold as it was supposed so the experience was not that great for me that day. The current manager is pretty nice and always will try to help you if you ask. As a financial perspective I cannot give any insight as I'm not a financial advisor.
