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August 2022 by Vero E.
I come here because it's the closest but honestly they are TERRIBLE lately .You can ask them for something multiple times and they will still get it wrong. And then they get mad when you point out nicely they have your order wrong. Ordered a pint paid for extra cones and they handed me the cones and the bag separately, makes no sense sometimes. This is a small example but other times it's like an original coffee you get Oreo blast o.0Honestly they used to be really nice and welcoming and would always get it right I don't know if they are under new management and the employees have stopped caring, seems like that may be the case it's unfortunate. Because now they are dismissive and give you your order by parts one thing at each window and you have to remind them what you have because they can't even keep up even when it's not busy
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December 2021 by Norman J.
This is not a bad dunkin doughnuts at all,the service is pretty fast and they have a ATM as well. The doughnuts are pretty soft,and there costumer service is decent. Plus this shop has been in briawood for as long as I can remember this doughnuts spot is a fixture on queens blvd.
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December 2021 by Thwe S.
8347 Parson Blvd Dunkin Donuts, lady manager there is terrible. One time she herself did not know whose order was whose, she accused and blamed customer for touching the wrong package where customer was the one who honestly did not move and returned the wrong package. She still balmed. She did not have judgement skills what just happened and accused the customers over her product which costs only like $1. I never seen a person who is unpatient and stupid in food stores. I have complained to customer service and let's see franchiser will give proper training or not.
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November 2020 by Nora M.
This place is the absolute worst.... I stopped going months ago and now go to kew gardens across from the court. Has a drive thru that takes a year... and they never want to give you your order the way you like. I was told that if I wanted less ice my drink would not be filled.... mind you I paid for a large and would go almost everyday. Horrible service. Go to kew gardens Dunkin' across from the court. Friendly service, mostly in the morning.
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October 2020 by Marina E.
I like this place. They are friendly and I have had no problems here the 20 times I have already went. The drive thru is also super convenient! The lines go pretty quick!
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June 2020 by Mary Gail J.
Horrible, if I could give it zero stars I would. I did a mobile order to this branch and when I got to the drive thru they told me that they don't do mobile orders. I told them that I sent my order to them and it went through the app even told me that they received my order. The employees continued to argue with me and tell me they don't have mobile orders. They told me to go on my way because what I was telling them was wrong. I told them that i wasn't leaving because my order was already charged and even till now they told me that they don't do mobile orders. Minutes later an employee finds my mobile order receipt and they started to process my order without saying a word to me. They told me to go to the next window and they gave me my food without apologizing. Worse service ever. Place your orders somewhere else guys, don't want you to have to argue with them and go through what I went through. They literally wanted me to leave and give them my money for free....
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September 2019 by Amber B.
Would give negative stars if I could. Worst customer service I've ever received at a Dunkin location. Cleanliness does not make up for the horrid attitudes of the people working the day shift. Save your money and go anywhere else. Idk who spit in their Cheerios this morning but the attitudes are ridiculous.
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May 2019 by Syed Adnan S.
Welcome to the world of Dunkin Donuts where at times the coffee or your latte will be amazing and at other times you will be wondering what in the world happened. This spot is a hit and miss because there have been few times my order did not come out as good as other times. Major issue in my opinion. hopefully the management will read this and rectify it. During Rush hour, forget the drive through and park the car on the side parking space and go in. it's much faster!
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February 2019 by Steve C.
So slow and incompetent it's a shame this is the only game in town they consistently get orders wrong and it takes well over five mins for them to pour coffee
