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December 2022 by Asia C.
This for the atm..I've never encountered anything wrong with the machines. They updated it to dispense different denominations for the bills *finally* which I appreciated. It was quick and easy and there are always many available. As for the shadiness on sutphin, I would use the atm inside the bank around employees if making a big withdrawal or doing anything with cash going from your bag to the machine.. I've had a few uncomfortable interactions with other patrons and felt uneasy and ended up leaving before I could withdraw. Just watch your surroundings. I see why many rather withdraw with a teller here rather than ATM.
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February 2022 by Dr F.
terrible terrible customer service, imagine i was the first customer for the day, damm teler yelled at me like if i am a dunce because my card didnt read at the first swipe
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November 2019 by Norman J.
This particular capital branch is usually crowded. If you are just going to the atm its not bad .but if you are going to see a bank teller the wait is really long. And the line can be almost to the door going out side.no matter what day it is or what time it is when ever I have been there it is always a long wait.my advice to you is only go if you have to use the atm that would be the best choice. If you don't want the long lines and long wait. But it is not a bad bank the teller's are always friendly and courteous when ever I have dealings with them .
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April 2019 by Shimmy Fingers
They have the slowest service to see a teller or speak to an associate
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October 2018 by Donna M.
Whenever I have need to use this branch it is a nightmare. Today, waiting for customer rep. 11 ppl ahead of me and only 1 1/2 reps working. (1/2 is a young lady that is dividing her time assisting the waiting line and flitting about kissing coworkers, and walking around the lobby.) I really do hate this branch. It's never properly staffed during busy times of day. The teller line is out the door with at least 40ppl waiting.
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September 2018 by Kay B.
What's with capital one and weekends?? The service is poor. Weekend and the lines out the door really? You all closing down the other locations customers got no choice maybe I should change my bank. This is so not acceptable ,weekends when customers do business and little tellers.
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February 2018 by Rem C.
This is one of the nicest banks I been to. Well respectful and very helpful. Customer service at its best, especially for the seniors.
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December 2016 by Edmund Rawlins
Fast and quick had no problems
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February 2015 by Victor Cuzo
Very slow service..