Capital One Bank is a reputable financial institution that prioritizes the health and safety of its customers. Due to the ongoing COVID-19 pandemic, the bank has temporarily closed select branches, but customers can still access ATMs at any open branch, including those in external vestibules available 24/7. Additionally, the bank's ATMs can be found at select Target® locations. Customers have consistently praised the excellent customer service provided by the bank's staff, with Gansham, Ali, and the onsite security officer being particularly commended for their polite and helpful demeanor. The branch's staff, including Miss Annette, have been noted for their guidance and assistance, leading customers to recommend the branch to their friends. While the ATMs have generally been reliable and efficient, with customers appreciating the recent addition of different bill denominations, some have expressed concerns about the safety of using the ATMs on Sutphin, preferring to conduct larger transactions with a teller instead.
Horrible. Tellers are slow and rude. Not at all helpful Lines are always very long and tellers are constantly getting up from their stations to take breaks. If not for the ATM's I would never visit this Capital One branch.
November 2024
Why on Sunday I can't access the AMT warning if u need ATM don't go to this branch on Sundays it closed I'm passed. Negative stars
June 2024
This is absolutely ridiculous, the atms are closed constantly. Despite being fully functional, they simply don’t allow you entry after hours. This has caused myself and others a lot of issues over the past few months. Regardless, the people inside are great and have provided me solid service.
