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February 2024 by Arnus M.
Avoid save yourselves. Parking - free Staff - Friendly Tub and sink were unclean. Killed two roaches in the bathroom. Bed mattress was broken, the support it had when sitting on it caused it to bend like a salt shaker in the middle of a piece of wet bread, Water was cloudy and gray. We left after 15 minutes. Save your money.
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February 2024 by Derrick K
Hotel seems a little dated, but the place was very clean, the staff was pleasant and quick in response. Room was very spacious, clean and comfortable. Had a great night's sleep. Pillows are too soft but o had 4 so I used them all and to top it off their FREE breakfast was very
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February 2024 by Michelle Robbins
This room was perfect. It is an older building, but that's what gave it character. The beds were very comfy. And albeit old, the room was CLEAN and well equipped with the necessaries. There was the noise from the road, but it wasn't awful... it's NYC...
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January 2024 by Donna Mayo
The best. Convenient to everything. Everyone is helpful. ThanksRooms: Rooms are always clean. Always operating refrigerator, microwave, TV etc.Safety: Never seen any safety issues. The steps and ramps are always clear. Especially during bad weather.Walkability: You can walk to the supermarket, restaurants, laundry etc.Food & drinks: Plenty of different food choices.
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January 2024 by MIGUEL CASADO CASADO
Very goodSafety: All good
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January 2024 by Key Maldonado
Thankfully it was just an overnight stay, you hear everything from street. They have signs announcing they are remodeling and noise starts at 11 but they started working at 7:00 am. A good thing was the included breakfast and parking lot.
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January 2024 by Esther Salgado
All employees demonstrated an excellent customer service. The housekeepers were very friendly., good breakfast. I will definitely book this hotel again. The parking lot was a bonus!
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January 2024 by abraham garcia
Great
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December 2023 by Russ Barnes
We particularly enjoyed the new spacious breakfast area and the attendant was on the ball.Rooms: Rooms are always nice and comfortable. Your staff does a great job .
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December 2023 by Wesley Freeman
They don't tell you about the $250 accidental fee on top of the room rate until you check in ... being unprepared you can understand how this would be a shock to the wallet ,!! Better transparency would have changed my review but because of the lack of and surprise of being $250 I'm leaving this ratingNoteworthy details: Close to highway and location
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November 2023 by Mahdi Molla
I recently had the unfortunate experience of staying at the Best Western Jamaica Inn for a two-night stay, and I feel compelled to share my overwhelmingly negative experience.My troubles began on the first night when I discovered a bedbug crawling on my bed. I promptly notified the front desk staff, who, to their credit, moved me to another room. However, my relief was short-lived as I woke up the next morning with a bed bug bite, leading me to question the effectiveness of the hotel's pest control measures.To add insult to injury, my morning breakfast in the hotel's dining area turned into another nightmare. As I was eating my meal, a cockroach crawled up my arm from the table I was sitting at. This unsanitary encounter left me utterly disgusted and questioning the cleanliness standards of the establishment.In my frustration and disappointment, I decided to request a refund for my two-night stay, which had set me back nearly $500. Despite the severity of the situation and the clear negligence on the part of the hotel, the process of obtaining a refund proved to be an uphill battle. After numerous discussions with the hotel manager, I was begrudgingly granted a refund for only the first night, totaling about $200.As a long-time Best Western customer, with close to 40 nights spent at various Best Western hotels in NYC over the past two years, I can confidently say that this experience at the Jamaica Inn was the worst by far. The presence of bedbugs and cockroaches, coupled with the unsatisfactory resolution of my complaint, speaks volumes about the overall hygiene and management of this establishment.In conclusion, I strongly advise against staying at the Best Western Jamaica Inn. It is a disgrace to the Best Western brand and a clear reflection of inadequate management. My hope is that potential guests will be spared the misery I endured during my regrettable two-night stay.
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November 2023 by Tanjum L.
The worst Best Western in all of Queens! The whole place is crawling with bedbugs. I informed the staff of this and they didn't seem all that surprised. I get it, it's New York, expect some bugs but imagine my suprise when I'm eating breakfast and a coach starts CRAWLING up my arm. I lost my appetite, I couldn't stomach leaving my food out or eating on the premises. Everything just looked and felt dirty. I've stayed at other Best Westerns in Queens before and it doesn't even compare. This hotel felt straight out of a horror movie. I was there only for a night and I couldn't find any other options, it was so bad I was very much contemplating just sleeping some where in Penn station, it couldn't be worse than this.Noteworthy details: Bugs and the surrounding area of the hotel is dirty
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November 2023 by Miguel Molina Arteta
Great location to visit Manhattan without breaking the bank. The neighborhood is quiet, never felt unsafe walking from Briarwood subway station to the hotel. The hotel is dated but everything worked fine and my 6-night stay was just fine here. The breakfast is good and quite complete. Nothing to complain!
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November 2023 by Alyssa Litzo
Got stuck having to be in New York for a long layover and this was literally the worst hotel I've ever stayed at, and we were only there for 8 hours. To make it worse- it cost me over 200$ for the night! Lol! There is no sleeping here at all- the traffic is insane with zero sound buffering. Hotel was old, and not clean. Basement rooms, metal grates on the windowsill- dirty underwear outside the window. I'm shocked best Western even puts their name on this building.
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October 2023 by John Hermida
Older building but the cleanliness of the rooms and location is good. The staff is super friendly. This is a great location to stay if you're a tourist.... Quick, easy access to the subway stations to get around the city. I stayed with my spouse and two kids. This is a good value and location!
