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May 2024 by Eric Y
I had the absolute worst experience at Alex’s Furniture. The customer service is abysmal, with the staff showing a complete lack of respect and courtesy. Alex, the owner, is usually on site, and his presence only makes things worse. He is incredibly rude and dismissive, clearly prioritizing making a sale over treating customers with any kind of decency. His pushy and arrogant behavior is intolerable. Do yourself a favor and avoid this place at all costs. There are plenty of other furniture stores that actually value their customers. He refused to give me a refund after he couldn’t deliver my couch on time and when I showed up to the store he refused to let me know who the owner was and insisted I’ll get my delivery later in the day and I did not. Then I returned for a 3 rd time and he made his employees deal with me cause he refused to admit he was unprofessional and rude
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May 2024 by Nolimit Sayvion
Took my money and didn’t tell me when my couch would be delivered. Tried to get a refund and they claim there is no refund when no where on the receipt it says no refunds
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May 2024 by Shafeek Mohammed
I bin shopping at Alex furniture for years for all my furniture very good quality and price just love Alex furniture. You get same day or next day delivery they service is excellent they staff want very friendly.
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August 2023 by Jahniel Hinds
Delivery came early. Excellent customer service I am a first time customer and I was well taken care of. I even got a free rug ! I will be shopping here again soon!
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August 2023 by Shah N
I'd like to share my honest experience with Alex's Furniture, where I purchased a sectional sofa set in July. My overall rating for this store is 4 stars, and here's why:To start, I must commend the owner for his hands-on approach and willingness to guide us through the selection process. He provided us with a comprehensive overview of the available options, helping us choose a sectional sofa set that matched our preferences and budget. His dedication to explaining the details was noteworthy.While the store boasts reasonable pricing for their furniture, I did encounter a few minor issues during my shopping journey. The owner and manager displayed a degree of pushiness in trying to close the sale, which made the purchasing experience somewhat uncomfortable. However, I do acknowledge that their efforts were likely driven by a desire to offer the best deals to customers.On the delivery front, I encountered a delay of more than two weeks for my sectional sofa set to arrive. While this might be considered standard for such a purchase, I had placed the order well in advance and was prepared for a wait. The delayed delivery was ultimately a minor inconvenience, and I was pleased to see my new furniture arrive in impeccable condition.However, a more substantial challenge arose when one section of the sectional proved to be too large to fit through my apartment door. Despite assurances from the owner that the set would fit, we faced a dilemma. We had to arrange for an additional paid service to disassemble, transport, and reassemble the piece. Had I received accurate information initially, I could have planned accordingly from the start.On the positive side, the assembly of the sectional was swift and hassle-free, and the set itself has held up well thus far. I intend to update this review in the future to provide insights into its ongoing condition.I want to emphasize that despite the issues I faced, I still consider Alex's Furniture to be a worthy option. I may revisit this store for future furniture needs. My recommendation comes with the caveat that there is room for improvement, especially in terms of customer service and communication. I found their approach of trying to sell aggressively a bit overwhelming, and I believe refining their communication skills would enhance the overall customer experience.In summary, while my experience had its share of challenges, Alex's Furniture does have merits, particularly in their pricing and product quality. With some adjustments to their approach, they could easily enhance their service and customer satisfaction.
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July 2023 by National Intelligence
Delivery is not on times and the driver is disrespectful and I realize the big fat guy is the owner and claims he’s only the worker ?! And says I’m call my boss goes downstairs and says an only 50 dollar less prices and I go to the basement and it’s with mold . And the Indian guy the sales also lie for the owner. And the matters are Refurbished matters with yellow tag. A twin matter for 120 when it’s 50 on factory. Buy and you will see once you’ll give the deposit
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April 2023 by Damaris Rengifo
Overall, I highly recommend Alex Furniture to anyone in the market for high-quality furniture at an affordable price. The staff is exceptional, the selection is impressive, and the value for money is unbeatable. I'll definitely be returning for all of my future furniture needs.
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April 2023 by Valentina Gutierrez Rengifo
I recently had the pleasure of shopping at Alex Furniture and I have nothing but great things to say about the experience. From the moment I walked in, I was impressed with the wide variety of high-quality furniture available. The showroom was beautifully laid out, making it easy to navigate and find exactly what I was looking for.
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April 2023 by Andrea Tinoco
Alex Furniture is hands down one of the best furniture stores I have ever shopped at. The staff is incredibly knowledgeable and helpful, and the selection of furniture is amazing. I purchased a dining room set from them and it has completely transformed my space. I highly recommend this store to anyone in the market for new furniture.
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April 2023 by cynical-iker -
I am so happy with my experience at Alex Furniture. The staff was friendly and helpful, and they really took the time to help me find the perfect pieces for my home. The quality of the furniture is outstanding, and I would definitely shop here again in the future.
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April 2023 by Mary Ellen Gutiérrez Rengifo
The customer service at Alex Furniture was exceptional. The staff was friendly, knowledgeable, and attentive to my needs. They were happy to answer all of my questions and provide valuable advice to help me make the best decision for my home. Their expertise and professionalism made the entire process smooth and stress-free.
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April 2023 by eduardo gutierrez
What really stood out to me was the excellent value for money. The furniture at Alex Furniture is not only beautiful and well-made, but it's also priced fairly. I feel like I got a great deal on the pieces I purchased, and they'll last for many years to come.
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February 2023 by Claudia Bayter
We visited Alex Furniture for the first time today. Our experience was very positive and we came away with not only the pieces of furniture we were hoping to purchase, but knowledge about the pieces and how they will work best in our space. Alan helped us and was informative, friendly, knowledgeable and took the time to explain everything in detail. Would recommend Alex Furniture to anyone and will be happy to return in the future.
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February 2023 by Juan Pablo Espinoza
The Best Furniture store in NYC!! They ship my sectional on time, and assembled it! 5 star customer service and the best staff !! 100% recommended!!
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February 2023 by Romaine Fuller
Every single furniture I purchased from this store. So I decided to change the mattress on my bed. The delivery guy delivery the bed at the step of my door and said they are tired. I call to report the matter. After which someone reach out to me telling me that the delivery guys said something was blocking the entrance of my door. I can't believe someone could tell such a lie.
