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August 2024 by Jeancarlos V
This branch stole my wallet, all my money cash, my credit cards and everything, i’ve been calling them, sending them emails, calls again and again nobody has ever reached out to me with a solution, we will take legal actions because at this point it is just ridiculous!!
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May 2024 by Junior Gantus 2nd (J12NC)
This place is a scam. I left my fuel full and they still charge me 60 dollars. When the car itself gets filled with 40. They are scammers don’t work with them. Trust me!
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April 2024 by Brent B
First was the bit of a wait. Then our turn, we get told they don't have the type of car we reserved and the only car they had was a compact car. I said that was fine but I didn't want to pay the price for the higher level car and get a compact. They said that would require a manager to approve, and there would not be a manager in for several hours ( how can you operate without a manager on duty?). Of course no one has time to wait hours for a manager, so we chose to rent the compact at the higher rate as opposed to sitting and waiting on another car to come in or a manager for hours. The car was fine for the rental time. After the rental we tried to get in touch with someone who could adjust the bill, but no one ever responded back to any of our requests.
I just chalked it up to a life lessen learned, always pay for the cheapest rental car and let them "upgrade" you for free because they don't have the type of car you rented. At least you cant get downgraded.
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April 2024 by D Indo210
*DO NOT USE THIS COMPANY * We waited OVER two hours in line. Once we finally got to the counter they aggressively attempted to get us to upgrade our vehicle on our dime. Latter we found out they were out of the vehicle we had rented and had to upgrade us for free. My car rental was 125 , we took nothing extra and were charged 385. When questioned they stated it was taxes and fees. I asked for a receipt and they said the printer is broken they would email it. The receipt had 64 dollars in prepaid tolls and 84 for insurance we declined. The car was great but there isn’t any point two hours in a hot line and unwanted, unapproved extra charges are ok.
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January 2024 by kashmire moore
DO NOT RENT FROM THEM!! Horrible company and charged my card for fuel when they gave me the car empty! You cant even get anyone on the phone! They are a scam. I will never rent from them ever again.
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July 2023 by Erminia Leite
Whatever you do, never rent a car from Advantage Car Rental in Orlando. Charged my card three times what I booked it as, never answered the phone for myself, Priceline or my credit card company the entire time I had the rental. I returned the car and explained the situation and the employee started laughing when they saw what employee checked me out, because apparently he overcharged 3 more customers just that same week for add on's they specifically declined. Now miraculously, after the rental is returned, the manager finally calls me to tell me that since the car is returned and the contract is closed there is nothing they can do about how much I was charged (coincidence? I think not!). Disgusting fraudulent company!Update on Advantage Car Rental, who now only gave me back 100$ of my 250$ deposit because they LIED and said I returned the car on E when I in fact returned it with a FULL tank. Shameful.
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December 2022 by Barbara Orfini
I am upset I have to give them one star. Do not rent with them regardless if you have to drive yourself from home. I am not exaggerating, they are useless, do not return Emergency phone calls, they lie about extra charges, the car broke down, i had eight emergency calls to them, I'm now home and they still haven't returned the call. just do not under any circumstances rent from this establishment.
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November 2022 by Jaqqi Allen
DO NOT, I repeat DO NOT rent from this company. This was absolutely the worse experience I have had with a car rental company. My flight arrived @10:15pm as expected and while on the plane and taxiing to the jet bridge I filled out their registration information to help "expedite" the check-in process. I followed the instructions of the text which was to text when you have gathered your bags from baggage claim. I texted as directed at 10:38pm. The bus arrived around 10:55p and the driver told me the office was closed. All the other car rental agencies did not have a car so I opted to call them first thing in the morning. When I called they said my reservation had expired. At this point I am infuriated. To add to it, they charged me $50 for a "No Show". After endless calls of trying to get through on their line and a couple of escalations, they have denied giving me a refund for something I should not have been charged for. I have given this company ample time to make their wrong right. I have never posted a review and I plan to warn everyone I can about this company.
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September 2022 by Adam Straus
The reviews are very interesting. I used to rent from Advantage years ago and stopped because the hassle just wasn't worth the savings. I just checked a price for a rental coming up because rental cars have become so expensive. However, once I read the reviews, I see that the company has not really changed so I think I will not go back. It seems unfortunate that a company can't seem to streamline their process and get it together. I also notice that the business has much less locations than they used to. Maybe it's a sign to change and up your game.
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September 2022 by Jessica Duran
Their website and all the emails said they closed at 11PM and when we got the shuttle as my husband was on the phone with them the shuttle tells us they are closed at 10:30 ? Unacceptable we were traveling an hour and a half away and we’re stranded because they false advertised their time. Do not recommend.
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July 2022 by Jessica Godinho
They charger me more than what was on the website. I've pay 2x for the insurance. Pay on the priceline website $52 for insurance and when I arrived on the front desk they charged me more $59 for the insurance because they say the online insurance wasn't full coverage. The car advertised at the time of purchase was not even an option. They charged me extra for fuel too.The ad said $98 total + fees and in the end I paid $255, and I have the receipts to prove it. This is absolutely not ok.
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May 2022 by Eloise Pastore
DO NOT RENT A CAR WITH THEM!On the day I rented the car, the car stopped working, it had a tire problem that they refused to fix, and they don’t have a direct contact to talk to them and the road side assistance said it wasn’t their problem.You’re paying to be treated like garbage.They also charged me $105 for 35 minutes late on the return when they should have the grace period. Which when I return the car they said I would have an email about the return which never happened, when I saw my credit card bill I called them and they said it was too late for resolving the issue.They don’t resolve any issues.The car was dirty and it smelled really bad.
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November 2021 by Ruth R.
One of our employees rented a car at the location in College Park, GA. The printout said our charge for 3 days would be $239.48. They charged the company card $533.14. When I called to find out why we were charged an outlandish amount, I was told too bad, you are S.O.L. by the management. I disputed the charge with the credit card company. Will not do business with you again. YOU SUCK BIG TIME!
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October 2021 by Aaron Sicherman
Marissa at Tampa airport was great. She gave us a free upgrade to an SUV and she helped me with a concern I had about using our EZ Pass from New York for the tolls.
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August 2021 by Cozy Ambiance
Booked a car online and when I went to pick the car up I was told that I need to pay $75 + Tax on top of what I already paid, for under 25 charge. When I told her that it doesn't mention any under 25 charge on the website she said that I probably booked with a different website so it didn't show. The attitude of the lady wasn't very apologetic either. She just couldn't give a s*** about anything. Would never go back to them. I'd rather pay extra next time and book with someone decent.
