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September 2024 by Mark Gui
Worst customer service. Just sit and absolutely do nothing. Ask them any question and the answer would be you can call customer service. Why would I call if you sitting right in front of me. Your customer service. Do your job. Waiting for customer service on the phone is like another hour. Might as well just fired all your employees. Why would you need them. Appointment means nothing. Make and they don’t care.
As for the guard upstairs. Useless. Just sit and put on AirPods and plays with her phone. Someone walks in and says have appointment.
Reply “your name not on here but just go down. (Attitude)” so what’s the guard for?
Update on my review.
Went in today to make an appointment to go to safety deposit box. Ask one of the counter agent “Mohammad Alam” are your phone working ? I have been trying the call the pass 2 days. He ask for my number and said you only called yesterday at 3PM. He literally argue with me and said it’s was probably busy and no one contact you back. I walked in at 10am today, they open at 9am completely empty and said we still busy haven’t have time to call back yet.
Was I suppose to tell you all the phone number I use to call your business.
Mohammad Alam goes on and keeps saying you called once. I said please just make the appointment for me. With an attitude, he makes and say your done . You can leave .
Very very rude. The only reason why your bank is still used by me is because your were the only bank close by.
Please check your attitude and service agents Webster bank. They are suppose to be the face of your establishment and welcome customer. Nothing has change since day one and maybe that’s why your business isnt busy. It’s never busy please just answer your call so we don’t have to deal with agents not wanting to him
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August 2024 by Alma laura Quiroz
Short staff, no one ever answers the phones. Rude rude rude
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August 2024 by Kathline Nicholson
This bank is terrible. Not sure if it’s the location but the fact that an appointment is needed to access my safe deposit box is insane. I couldn’t even get in touch with anyone despite calling multiple times. So, what about the elderly? I can go online and figure out a way to schedule an appointment, but my 80 year old grandma has to ask me to do it for her because this place just has zero guidance on how to do so via telephone. Additionally, they have a VM that they must not check because after leaving a message with my DETAILED call back information- I did NOT receive a call back.
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August 2024 by mee m
I called for appt on Thursday morning at 10 am and no return call yet?
I still cannot believe we need appt to get to my box, try to terminal the box asap
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June 2024 by Cashmira Sethna
Very bad service automated phone don’t work
Every thing is by appointment only but one dosent know where to take an appointment what a shame to say its a bank
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September 2023 by Jhon Adam
One of the worst locations ?
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January 2023 by johanna Rustia
My elderly Mom has been a long-time customer of Webster, prior to that it was Sterling Bank. The bank had input incorrect information on their end and she wasn't able to access online services, she called numerous times to complain about this.The issue was they needed her to come in person to the bank w/her I.D. But my Mom is elderly and has health issues. I finally met w/ Mr. Faridi the bank manager and he offered to visit my Mom so he could personally attest to her information.Thank You Mr. Faridi for your kind act, it's wonderful when a company can go out of its way to help.
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November 2022 by ZARIF ALAM
Go update your bank app make it look better and more easier and extremely safer
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October 2022 by Farha Sabnam
Worst customer service .
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July 2022 by Heidi Bosch
I agree with all the bad reviews. Nobody returns calls. I even left a message for the “director” and he never returned with an answer.Absolutely the worst bankI give it a minus 10
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March 2022 by Mark Singlumpong
Worst customer service. Just sit and absolutely do nothing. Ask them any question and the answer would be you can call customer service. Why would I call if you sitting right in front of me. Your customer service. Do your job. Waiting for customer service on the phone is like another hour. Might as well just fired all your employees. Why would you need them. Appointment means nothing. Make and they don’t care.As for the guard upstairs. Useless. Just sit and put on AirPods and plays with her phone. Someone walks in and says have appointment.Reply “your name not on here but just go down. (Attitude)” so what’s the guard for?
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December 2021 by Saraswoti Thapaliya
If I could give zero stars, I would.I had the worst experience with sterling bank. The level of unprofessionalism baffles me. I asked the banker to withdraw a hundred dollar bill, yet the banker decides to say no. I was fine with this, and I asked for 20 dollar bills, but she said no, and proceeded to say that she needed that bill for her customer. I was honestly shocked. The banker needed MY bill for another client. She proceed to throw loads of attitude at me, and it was very much unpleasant. Even though I gave her multiple options, she still refused and started to argue with me. This is one of the most disgusting environments ever, the employees there are horrible and very hostile. Most likely will never go to sterling again. Worst customer service.
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December 2021 by P2 NitaKash
Worst workers are in this bank I never show like this kind of workers and worst people. Sorry to say but this all indian people..... so I am going to close ac today. And Evan this bank not a refund my deposit amount of locker.....
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October 2021 by Randee Dawn
Been a customer here for over 15 years; the tellers are warm, the rules are simple and I trust them with my money. As for online, I mainly use it to check my account, but I have no issues with that, either.
Update 2020: I moved out of the area and can't vouch for this bank post-2011. It was called Astoria Federal when I made the review, and is now called something different.
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September 2021 by Sange Sherpa
Worst customer service. They don’t wanna help you out. There was an Indian guy manager with an attitude. This is how you lose customers. Better move to Chase, citiBank or TD
