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September 2023 by S P.
Great bank. The bankers here are very friendly and helpful. Since it is a small branch, they usually only have 2 bankers available to talk to. However, they are great! Andrea is terrific and very knowledgeable. This location is convenient if you drive as they have parking in the back. All in all, a great place for your banking needs.
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June 2019 by Silvia T.
I must talk about my experience with a rude and nasty employee She was hitting and punching another person She is violent and very nasty to say the least She will punch and hit anyone This kind of animals should not be hired or work with other humans They are well dressed but behave like wild animals There was also another employee with this person And they are crazy and need to be fired! Both of them! Nasty attitudes all they care about is money not about you or others as human beings This employees both are Hispanic I would never do business with this bank Now that I have read this reviews and personally know what kind of nasty employee they hire!!
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January 2018 by Suraiya P.
This bank deserves no stars. The manager of this place is some Dominican lady running this place a bodega in Washington heights. She looks like she's ready to fight with anyone and everyone. I just don't understand how a bank can hire someone who looks like so angry ready to go HAM on you for even asking a question? I mean i would love to see a pleasant face and not feel like i am about to get into an altercation. And the way she treats her employees it seems like they all are scared of her. I could be wrong she might be a great boss but by the walking in and judging some situations i can't help but assume. Another issue i had was with providing some many documents they still managed to put an incomplete address for my debit card. When u asked the manager how many weeks it takes she said two weeks. I mean in 2018 it takes 2 weeks to get a bank card? I get international standard shipments in 5 business days u gotta be kidding me! Then she tells me that the address is wrong and i have to wait another week for the card. I'm like u guys can expedite the card for me. No we can't was her reply. And then she said it will be a $25 charge. Umm hello why the hell will i pay ur bank $25 for ur screw up? At last she still was in such a hurry to even finish hearing what i had to say and walked away. Till now i have no clue if the address was changed and when i will receive my card. I withdrew all my cash and will be going to TD bank or other real banks where customer service is blissful! TD bank gives u a card on the spot!
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January 2018 by Ramesh Lama
I'am business customer, i decided to closed my company account because manager changed Mr.Omar Baptisma is best manager.....
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October 2016 by Milton P.
Where do i begin? to sum it all up - Do NOT bank here. this is the worst, most incompetent, and not user friendly bank EVER. -their employees have no idea what they are doing and are unprofessional. -the online banking tools are aweful and make everything difficult for the customer, constantly making them go in to the branches. -BE AWARE of the Indian lady who works there. she is horrible, rude, and unprofessional. -Advice: i just opened a TD account online. this took me 5 minutes and the employees at the branches are SO nice, welcoming, and accomodating. - I warn you, DO NOT BANK HERE. Try B of A, Chase, or TD.
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June 2016 by Anthony L.
This is the absolute worst Bank I have dealt with in 20 years. Terrible over the phone customer service and a horrible online platform. Dont even get me started on the people that work there, you would think they were carwash attendance based on their knowledge of banking. TERRIBLE BANK!!! STAY AWAY!!!
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January 2015 by Steven C.
I just had a minor meltdown from a unbelievably incompetent bank teller at this branch. She took 8-10 minutes just looking at her screen, not even acknowledging me through out that time I was standing there. All I wanted was a withdrawal. After dancing around in front of the window, did she blurt out some excuse for it being slow. ABSOLUTELY UNPROFESSIONAL! Take your business else where.
