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January 2024 by Kay S.
This is a very appealing store. I wish that it was a store where I would feel welcomed. I just can't get past the rude and unwelcoming staff. It is truly sad that they make no effort to be friendly or helpful. The beautiful atmosphere is soured by a sense of hostility. As someone said in another review "I really want to like this store" but it's not happening. Too bad.
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November 2023 by B. L.
There are not enough staff to field calls. Placed on hold on phone for over 5 min each time. Keep getting script wrong from doctor's office. Should have been a 90 day supply with one refill. They issued as 30 day with one refill. WHY??? Also pharmacy tech gave out another person’s meds to me. Didn’t realize until a few days later and had to go back and rectify. I have been a customer since 2007 and am sadly disappointed with recent level of service over the last 3+ months. My prescriptions have all been moved to a different neighborhood pharmacy.
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August 2023 by Christina W
Always call a week ahead to get my prescriptions renewed but for some reason I always end up having to wait when I arrive for them to pack my prescription on the spot. The people are nice but I hope they can fix this issue so I’m not wasting my time.
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July 2023 by John S.
They are a full-service pharmacy that has served the community for decades at 2 different locations. Taking the time to question when they feel that the Doctor's script may not work well with other drugs you are taking. I moved out of the neighborhood and they diligently fill my needs by mail. Really dedicated staff.
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July 2023 by Christopher Marianetti
The fav pharmacy in the neighborhood. Everyone so helpful and friendly.
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May 2023 by Jacqueline
i truly cannot express just how grateful i am for the help that i received from the staff here. i’ve had a stressful past few days trying to get my prescription sorted out under a tight deadline, and frank’s pharmacy was able to work with me and my provider to get my medication filled without disruption.i’ve literally reached out to DOZENS of pharmacies in the area, and none matched the kindness and care of the folks here. the medication i need can be really stigmatized, and it was so refreshing and such a relief to have someone on the other end of the phone/counter treat me with understanding and patience instead of contempt. thank you SO very much!
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April 2023 by Nick Katz
They treat you like a person, not a random, replaceable customer.
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April 2023 by Rachel KS
Personalized, friendly experience, all staff are kind and helpful. They will get you anything you need.
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January 2023 by Parash Shrestha
"I had a fantastic customer service experience at Frank's Pharmacy. The staff were incredibly friendly and helpful, they went above and beyond to assist me with my needs. I was impressed with their knowledge and willingness to take the time to answer all of my questions. I highly recommend Frank's Pharmacy for their excellent customer service and overall great experience. " Bill was so polite answering my questions and queries". I never had this kind of experience in other pharmacies. I am happy that I chose Frank Pharmacy for my medication. Thankyou for the wonderful customer service BILL .
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January 2023 by Joly Zakaria
Hi, I am reaching out as I have gotten my medication from franks pharmacy for our 5 years. I am not sure who is in charge anymore but first of all I called to ask about my medication and if it’s available and they told me yes and to pick it up. After picking it up turns out they didn’t give me the medication I called about. I called the second day and they told me they filled my medication and I should pick it up. They gave me a medication bottle that has someone else name on it and it’s not the correct dosages. I went to the store to complain and not once did someone apologize rather they were being very rude after which I no longer wanted to get my meds from here and as for the prescription. The pharmacist was super rude and when I questioned her about my refill she did not want to explain to me and also said that since I already got my refill even though it was the wrong medication. Very disappointed
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January 2023 by Jarin Ahmed
Every time I go now the women at the pharmacy counter is rude and doesn’t want to help with any questions. My daughter went because they gave her medication with someone else name on it and they never apologized and was also rude to her.
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December 2022 by Scott B. Rosen
I fully support using local pharmacies for all my prescription needs and Frank's is a wonderful example in Jackson Heights. Sonia is absolutely the best employee and its worth going to Frank's just to have her expert care. Highly recommend Frank's!
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September 2022 by stephanie bedoya
The best service ! Great place
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November 2021 by Maria K.
Very slow service and disorganized. Hard to believe people have left positive reviews especially since they do not wear masks at all and work in a pharmacy. What is really upsetting is how unreliable they have been with medication refills. What put me over the edge is that a woman who works there on Saturday laughed at me when I shared my concerns about a medication mix up. I get that she does not need me to be a client there and can laugh at me but I believe that people should try to do their jobs well and not dismiss concerns and flat out be rude.
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September 2021 by Kriton Dolias
Convenient, friendly, what else do you need from your local pharmacy.
