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November 2023 by Eric Brodie
Excellent experience! Nice and caring people, reasonable prices and wait time. Highly recommended!!!
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November 2023 by Jess Cisco
For years, I have heard good things about Varna Auto Service, but I had a mechanic that I would use regularly. Last year, I needed service but my normal mechanic was too busy to get me in, and so I finally tried Varna Auto. I am impressed. Varna's team got me in quickly and fixed my car's issues in a couple of days, far faster than my other mechanic would have been able to do.Since then, I have gone back to Varna Auto three other times for different needs. Each time, Varna Auto's team is great at communicating with me: when I call to schedule, when they have information about the issues, and when the car is done. Varna Auto is now my go-to auto repair shop.I was recently telling another friend about my experiences, and she told me that her husband and she have been going to Varna Auto for almost 20 years--seems like the secret is out that Varna Auto is amazing.Hope this information helps you decide whether to give Varna Auto a try.JessServices: General repairs & maintenance
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November 2023 by Qori Kharismawan
Had multiple services done at Varna Auto Service including a pre-purchase inspection, state inspection, and brake replacement. The service was top-notch, and the staff was courteous and professional. Thank you for making the experience smooth and efficient. Highly recommend!Services: Brakes
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September 2023 by David Singler
Really honest and do their best to help you. I’ve had only good experiences taking my car there for the past 2 years for multiple repairs. Best mechanic in townServices: Exhaust
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September 2023 by Rachel D.
Varna auto is the only place that can get you in at a reasonable time for a reasonable price, while still doing quality work. My car has unfortunately had a multitude of issues the past few months, and every time I call they're able to get me in either same day or next. Most places around here are booked out for weeks! It's also easy to get to - it's located across the street from a bus stop so it's pretty easy to drop off and pick up, even if you don't have a ride. Best part is, my car is usually ready to go the same day too. Best shop I've gone to in Ithaca so far for sure
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August 2023 by Marina Mann
Varna auto is super accommodating, friendly and reasonably priced. I called on a Tuesday afternoon and they could get me in that Thursday. It was my first time there and they gave me a second opinion on some work my prior mechanic had suggested. After getting a third opinion early Friday morning, they were still able to get my car in again Friday to finish the work they recommended. I am very impressed and thankful because I leave for vacation and need a safe car, just two days later!
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August 2023 by C Kellogg
Highly recommend taking your vehicles elsewhere. Failed to tell me they could not do repairs on the vehicle before they accepted the request to do New York state inspection.The car has previously passed for 2 years with the light the same way it is now, yet they fail it.Also They couldn't replace a license plate light bulb.Still charging me $21.Giving me no 10 day inspection extension.Knowing the inspection runs out the next day.
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April 2023 by Ayla Hodges
I've used Varna Auto for over 15 years and I trust William implicitly with my car. The service provided is excellent and it's always a pleasure to see William and Angie.Services: General repairs & maintenance
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February 2023 by corinne Butler
If I could give this place zero stars, I would. I’ve been taking my car here for almost four years and trusted them with my car care. I noticed that over time, I kept needing to get things replaced and I assumed my car was just not reliable (and even considered trading it in). It was costing a ton of money and as a college student, I struggled to keep up. They replaced my brakes and rotors within the past six months, and I’ve had my brakes changed by them multiple times.Three months ago my car was making an awful sound, so I took it there and they replaced my brakes and rotors. My car has been making that noise again, so I took it somewhere different this time (on my parents’ recommendation, as they had also starting using a place other than Varna auto due to mistrust). According to the new mechanic, it looks like my brakes had never been replaced, nor the rotors. The brakes were completely worn with a hole through them. The mechanics were nice and weren’t going to make assumptions about why it happened, but when I asked, they said it had clearly been improperly installed.I’ve spent way too much money and time here for this sort of care. I will not be coming back.Services: General repairs & maintenance
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December 2022 by Tayler Brooks
I've serviced two vehicles with half a dozen visits at Varna Auto, and have always had great experiences. The folks here are efficient, friendly, honest, and do good work for a fair price. I've been impressed by quick call-backs more than once. Thanks for helping keep my car in good working order!
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November 2022 by joe h
A friend recommended this shop. We were in need of new tires and were quoted a very fair price. We could have gotten the new tires mounted the same day but our schedule was a bit tight so they accommodated us the very next day. Their interaction was very professional, pleasant and informative.
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November 2022 by Liam Zarri
If you work on your own car - they will do any service on the car if under $50 without your permission. This has happened to me twice. When I asked the man running the shop why, he got angry and blew up at me. When I came in for a inspection on another car he failed me because I was missing the glass on a side marker light, even though side marker lights were working and are not included in the NYS inspection list.
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October 2022 by Kelly Chan
This was my first time using Varna Auto Service at the recommendation of a colleague and I had a good experience. They were accommodating to my busy schedule and completed the task quickly. I definitely plan to use them again!Service: Vehicle Inspection
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October 2022 by Tony Zhang
The reason I gave one star is because there is no zero star option. This is absolutely the worst experience I had with car mechanic. Their service is expensive, they are very unprofessional and they rip off their old customers.The check engine light in my car is on. So I brought my car to them. After they did some inspection, they gave me two error codes and told me the ABS system needs to be changed, which will cost $1830+tax. I refused to repair. And then they charged me $216 for inspection.As you already can see, their service is extremely expensive. They charged me $216 for just inspection. The next day I brought my car to Autozone. The staff there did the inspection for me for free, and gave me the same error codes. I also talked with several other mechanics around the town and they say they only charge <$100 for inspection and they told me even Nissan dealership wouldn’t charge $200 for inspection. I have no idea how Varna auto dares to charge $200 for inspection to me.The people there are very unprofessional. What is astonishing is that the Autozone inspection finds another error code, which is related to transmission. And after consulting autozone staff and several other mechanics, everyone agrees that this error code is the reason the check engine light is on. So I asked one of the mechanics to fix the transmission for $200, and then the check engine light is off. The thing is that autozone inspection didn’t use anything fancy. I think they just used a very regular OBDII reader, the one you can buy on Amazon for $40. It is ridiculous to see how unprofessional the people at Varna auto are.The owner there rip off old customers and recommend unnecessary services. Before this incident happens, I am actually a regular customer of Varna auto for oil change, inspection, etc. Even though their prices are slightly expensive but I trusted them for their services. Actually, just before this happens, I had my car inspected there. Back then, they recommended to change the tire. But this time, they recommended to change the brakes. As you can see, they really recommend unnecessary services. Moreover, I now even suspect they might sabotage the car during the inspection so that they can get more money from their customers.I am sorry I wrote this long and bad review. I am the person who usually leaves a good review or just let it go. But I can’t allow Varna auto to keep hurting this community. After this, I will also report them to the local automotive regulations department / consumer agency. If you are also scammed by them, you can contact me.Services: Vehicle Inspection
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August 2022 by Antonia L.
Excellent service! Called today and only waited 30 minutes to get my tired checked and everything went smoothly! Recommend 10/10
