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July 2024 by James Monreale
Valu was excellent! Had an unfortunate situation, and they showed up in 10 minutes. Bobby was a huge help and I would highly recommend him and his team.
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May 2024 by Seth K
Absolutely scam artists and I have YET to meet anyone who works here, whether it’s a tow truck driver or one of there several dispatchers, who aren’t all incredibly rude and snarky. Every dispatch person I talk to doesn’t answer for atleast 5-10 minutes and has the absolute worst attitude over the phone when asked ANYTHING that’s other than where can I pay. I’d rate them lower if it was possible. I’ve already attempted to contact their HR and higher management but no one wants to point me in the right direction. It’s almost as if the whole company is in on the rudeness and incredulous unprofessionalism they all portray. Several times vehicles have been held longer and longer to accumulate lot fees. They lie about their hours and when to call. You can tell each one goes home and just yells at their family’s. Highly highly DO NOT recommend
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May 2024 by Matt Marx
Incredible towing service. Bobby was meticulously careful and knowledgeable with the flatbed. 10\10 would call again.
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March 2024 by Scott Irons
2 stars because overall getting the car safe and sound to where it needed to be always happened. However in the manner they did it was completely unprofessional. Starting with the timing and finding where you are at to tow it took longer than the eta that was given every time. Then the driver drives like a maniac as well as having an attitude the entire time making it seem like a burden to do his job. Also the fact with the 1st encounter I had to help the guy myself by driving up his truck to secure it when I would’ve had no problem about it but the guy was just flat out rude. Then the dispatch was even worse with answering the phone as if I was her child calling for money with nothing but complete unprofessional and disregarding tone from her. Lastly when my car was brought somewhere the guy left the tire leaning against the curb which it didn’t do anything to my car nor do I think it would’ve but it just shows a lack of awareness and respect for someone’s vehicle. Mainly what I want to point out is that I dealt with them towing my car 3x in the past week and each time has been the same experience so it seems they have no intention to change we can only pray they do.
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March 2024 by James Emmick
Very nice working with their driver Bobby who towed my One-Ton Dodge Dually with ease. Made great conversation with not just myself but my grandfather. Down to Earth guy who knows what he’s doing.
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March 2024 by Liam Anthony
Chuck was incredibly helpful with getting my car jump-started.
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February 2024 by n n
Chuck was super helpful, towed me down the street no issues!
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February 2024 by Giovanna Deluca
Great service. Chuck was super professional and kind and helpful after a very annoying day with a flat tire!
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January 2024 by betty houseknecht
Very dependable on time very polite driver
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December 2023 by Zach Hayes
Unbelievably unprofessional and awful service. I requested help with a flat tire. I was told a driver would be over in an hour. Just before the hour was up, the driver called to say he'd be a little late. He had to pick up a tool and then he'd head over. An hour after the initial estimated arrival time, he still hadn't appeared so I called him back. He told me he was working on another service and would be over after he finished. I asked for an estimate of how long he'd be, he said he was jumping somebody's car and would be over right after. An hour after that, still nothing. So I called him again. First call went to voicemail. Called a few minutes later, immediately sent to voicemail. I decided to sit tight. He'd only do that if he was right around the corner, right? Shortly after that he marked the service as completed. He never showed up. I called him again to see what was going on. Got sent to voicemail over and over. On the fifth call or so he picked up, yelled at me to stop calling, and immediately hung up. After stringing me along and leaving me waiting for over three hours, I did not expect to be yelled at on top of everything. Incredible.
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December 2023 by Alissa Jenkins
Mother needed a tow and had been receiving spam calls all day she must’ve received two calls at the same time thinking it was a billing company and told them she’s at work and call them later. Apparently she didn’t realize it was this towing company and she hung up the phone. When they arrived they didn’t even open her car to check to see if it was unlocked. He has his radio up SUPER loud and was just chillin in his truck. When I asked him if he was here to tow my moms car he told me “she gave me an attitude on the phone so i checked her car off as completed” MIND YOU he didn’t even get out the car AT ALL I just seen him pull up and ran outside to hand him the key like I was told to do. He told me he doesn’t know why her phone was doing that and that it didn’t apply to him so he wasn’t towing her car because of her attitude. She tried to apologize on NUMEROUS occasions that it was a mistake she thought he was someone else and each time he said no because of her hanging up the phone. Before I could even get off the phone with my mom he drove off and ignored me . WORST COMPANY EVERService: Car towing
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August 2023 by anonymous reviewer
Waited 6 hours for them to arrive. Absolutely insane.
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April 2023 by Betsy Uhl
Felt it necessary to make it known that one of the drivers forced me off the road yesterday in the small town of Trumansburg when he "didn't see" me driving down Main street, even though my low beams and fog lights were on. The dispatcher who I spoke with to complain thought it was funny and laughed and laughed when telling me he saw the tape from the guys truck and the guy said he just "zoned out." This driver could have not only caused an accident, but hurt myself, my passenger, other drivers and even pedestrians as it's such a small well traveled area. Well done val-U auto.
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March 2023 by Shawn Galey
Not honest, they rip people off. Don't believe the positive reviews, they may have been posted by relatives or friends.Service: Car towing
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February 2023 by Scott Hamula
Needed a tow service twice in two days and went with Val-U both times. First was when our insurance company dispatched them for a policy-covered tow of our vehicle. Second, when I needed our vehicle towed to a different auto service shop to have specialized work performed. Since I was paying this time, I shopped around to get the best price and, again, it was Val-U. The call to schedule and the tow truck pickup were both positive experiences. Recommend.
