-
September 2023 by E P.
ZERO STARS. DO NOT USE STORAGE SQUAD. I have never written a bad review, but this might save someone hundreds of dollars. Issues included:(1) Misinformation - I was initially informed of a flat rate (despite my unique circumstances) and was slapped with a $450 bill on the front and back ends. That's nearly $1000 for a service for which I was originally quoted $400. (2) Tardiness - Items shipped a MONTH late. One evening, coming home from a nighttime class, I arrived to a tower of boxes stacked right up against my door. Getting settled was a nightmare.(3) Broken items - of both monetary and sentimental value. (4) AWFUL customer service - I spent a cumulative 20 hours through July and August on the phone, on hold, receiving mixed information, getting passed off to "the manager" (really just hung up on). I wasted so much time trying to contact them.(Not all the employees were awful. If Darius is reading this, he was very kind and tried his best, and if the animal rescue lady is reading this, I hope her animals are doing well, especially the pigs.)Overall, I give 0 stars. Poor communication. Careless handling of items. Horrendous customer service. NO communication between higher-ups and the people on the phones. DO NOT USE STORAGE SQUAD.
-
August 2023 by Winifred S.
LONG REVIEW -- SUMMARY: IT'S NOT YOUR ONLY OPTION, AND EVEN IF IT SEEMS THAT WAY, IT'S NOT YOUR BEST OPTION (pinky promise)I do not normally leave reviews, but after my experience, it would be entirely immoral of me not to share and maybe help others..Storage Squad lures in first years/ first timers, with promises of "an easy, stress free solution for storing their items over the summer" and their over use of the word "free." They made me realize after my experience that none of that is 'REAL'. I should have seen the red flag in the "charge by the item" tag, but I was more concerned with other things, such as booking a flight home, and storing my things somewhere safe. Now seemingly, storing with them would alleviate any concerns of where to put my things over the break, which was the most important thing, plus the ease of pick up on campus all at a supposedly affordable rate. I can now tell you, that nothing is free with them in reality, not even the reservation (TO BOOK an appointment) which cost $35 for starters.No college student has one or two boxes alone to store after spending a full year on campus, and it was in my naivete that I trusted this seemingly affordable service only to end up with a huge bill of $900+!!!!While they carry my everlasting regret, I will say that the people who helped me carry my boxes into the moving van were kind enough.P.s. Reaching them is a also near impossible.
-
August 2023 by Julia S.
I have never had the need for a review of a company, but the customer service and management of our account was so bad I had to for this. For ourMay 2023 pick up I paid extra to have the items collected during a three hour time period. They did not collectthe items during the scheduled time. I paid for the delivery of my son's boxes to be delivered between 9-12pm. This cost an extra $75. We had a confirmation email that we would receive them. Not received. It's 4pm now. We could not get anyone to answer their work line before they closed today at 2pm. When my son's roommate got his delivery at 3, we were told that we were not on the schedule. They cannot deliver until tomorrow. And they are trying to charge me another $25 to bring the boxes up. Do not use this company. They are managed poorly.
-
August 2023 by Google user
36% increase in pricing for the past 1.5 years. Ever since this company was sold it’s been on a downhill trajectory. Please avoid.
-
August 2023 by Marion G.
Zero stars. This was one of the worst customer service experiences I have had. At pickup in May and at dropoff in August, they showed up hours after the scheduled window--even hours after the alater time they asked for at the last minute! We had reserved a room service for the May pickup, where they pick up boxes from the room instead of the front of the building. The morning of the pickup, and within the pickup window, they sent a message saying that they weren't going to pick up from the room at all, but instead would get my kid's stuff from the front of the building. So it's a good thing we were able to haul everything up the stairs ourselves, because there certainly wasn't time to arrange help. We also heard from other students that their stuff never got picked up at all, and one of the dorm maintenance people said there were boxes left in students' rooms with Storage Squad labels. Total fail. The poor guy driving the truck said that he was having to do all the pickups that day alone. That is not acceptable from a management point of view. They should have either hired more staff or had their management team out providing the services they promised.Then in August (today, actually) we had a pickup window scheduled from 10:30-1. It is now 4:10, and they are just rolling up.Clearly, this company has management and staffing issues, and this is not a one-time problem. I cannot recommend this company to anyone. In the spring, we are going to rent a storage locker and a U-Haul, because it would ultimately end up taking less time and being less work doing everything ourselves than using Storage Squad.
-
August 2023 by Curt C.
this is the worst company in the history... do not use this company!!!!! first they left an entire bag of her things out in the street... it took us hours to track them down. they dont answer the phone, they never get back to you. then they charged a fortune and left no invoice or explanation. when i tried to get a call back they held my daughter items ransom, and then did not deliver on the day they promised. worst experience possible! go anywhere else!!! do not use these people.
-
May 2022 by Pamela Dillard
WARNING! WARNING! WARNING! DO NOT store your belongings with this company. We used this storage facility a couple of years with no problem. Then they were purchased by a new owner and there was literally no human customer service except by phone. My son's lock would not open due to rusting or something and it took them two months to do something about helping him to retrieve his belongings. There was NO ONE who would come to the storage facility to help. They WOULD NOT send someone to cut off the lock but THREATENED us with a huge charge if we cut it off. They finally had someone to come and cut off the lock but still charged me for two months storage. This is a horrible company to give the responsibility of storing your belongings. They are crooks. Email after email after email begging for assistance and they simply did not care. My son had to start school with none of his belongings and he went back to Ithaca after the summer weeks before school started. CUSTOMER BEWARE!
-
May 2022 by Debra F.
The absolute WORST experience I have EVER had with a school storage company...and I have 3 college age boys! They never showed up at the designated location to drop off packing supplies and left my son and a dozen other students stranded without notification and having to scramble to find boxes during finals week. Then I called to speak to a supervisor and they refused to connect me with one. And also told me they couldn't deliver any boxes now that the schedule was done. My son ended up getting his own boxes...okay, not a huge problem. They then sent an email two days before pickup, as planned, for the scheduled pick up time. But guess what...? They NEVER SHOWED! In the middle of finals! No call! No email! After business hours! I sent several emails describing what happened and the times I needed for the next day because my son was leaving campus immediately after his last final. I tried to call but couldn't get in touch with anyone and couldn't leave a message because there phone system didn't accept messages even though they say they do. Finally I received an email at 1:45am with a new scheduled time but it was during my son's final and then the time of his flight. When I called them to explain the issue and see about changing the pick up time they said they would try but couldn't promise. I also asked about insurance on the boxes because I was concerned with my experience thus far. But get this...they don't insure if you don't use their packing supplies! So I called around And found Big Red Moving company. They were able to drop everything and pick up my son's boxes with no problems, immediately. I emailed storage squad detailing and supporting my experience and canceling my storage with them...and now they're trying to charge me a cancellation fee. Funny, they had no problems returning that email information! Big Red Storage saves the day! Go Big Red Storage!
-
May 2022 by Paige J.
Trying to get ahold of the company both by phone and email for the past 4 days and they are unresponsive.
-
November 2021 by Janet Davis
Currently flooding at the route 13, Dryden storage unit..
-
August 2021 by Bari C.
My daughter and her roommate used Storage Squad at the end of Spring 2021. Staff was prompt, professional and helpful. We are scheduled to have their belongings delivered to their campus apartment this Friday. I will happily add a star once delivery is complete. If things run as smoothly as they did during pickup we will be completely satisfied!
-
December 2020 by Jamie Yatcha
Trying to break legal commitments. No sense of customer service or reliability. Avoid business with these imperialist monopolists if possible.
-
September 2020 by Amber Thomas
Horrible experience with this storage company. I was told incorrect information by my multiple employees and based on that information, I bought a flight to pick up my stuff at a later date. Then I received an email saying I was going to be charge by a certain date contrary to the info their employees were giving. Tried to contact a manager, they don’t even have a effective and formal way to contact managers about disputes. Never using this company again
-
April 2020 by Angela Shi
Absolutely loved my service! The website and registration, box pickup, etc were all so easy to learn and convenient.
-
April 2020 by Isabella Romano
Great service and very on time! Billy did a great job getting my boxes out of my room.
