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March 2024 by Ben Wu
Broke a piece of my car when replacing my windshield
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March 2024 by Coat Rack
There automated phone service is the worst.I can't navigate to a store and get answers.There is no way to talk to someone.I hung up.
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December 2023 by Mel Solomon
We have had 2 windshield replacements at Safelite Ithaca over the last 10 years. The most recent was today. Both times service was easy and quick. On the phone the scheduler took my auto insurance policy number and processed the entire thing. No hassle. I dropped the car off at 9AM and they called me at 11AM. The windshield was replaced and camera calibrated. They emailed me a receipt and certificate of calibration. I think the whole process was handled very professionally. Thank you.
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April 2023 by Vito Brancato
Just had my windshield replaced and they did a great job.
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March 2023 by Bradley Whittemore
I needed to replace my windshield and was incredibly impressed by how easy it was with Safelite! I booked my appointment one day out via my insurance provider and was able to drop off easily. My technician, Mark, did a great job making sure all my questions were answered before starting service. I took care of some work across the street and was amazed when I got the call just 40 minutes later that everything was ready to go. The windshield looks great and I had a phenomenal experience at the shop. Would highly recommend, and thanks to Mark for especially great service!
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September 2022 by Sijan Khan
Tried calling the phone number for basic inquiries about tinting glass and was put on an endless loop by the automated service. Need better methods to talk to actual person at the store
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September 2022 by Charles Faruol
Very pleased, no issues, quick service and pleasant experience...
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September 2022 by Michael Greene
On time, professional and courteous. Great service.
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July 2022 by Iolite “Dollbie” Ocean
Got my Lexus' glass repair here. Quick and easy service, and it looks great.
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July 2022 by Iolite Ocean
Got my Lexus' glass repair here. Quick and easy service, and it looks great.
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June 2022 by Tamika
Super helpful and friendly and fast! Would definitely bring my car back if anymore damage occurs.
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May 2022 by Ted Tucker
Got me in and out. They did a great job! Said it would take 2.5 hours and took less than 2 hours. Fully calibrated Subaru eye sight.
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May 2022 by Thomas Miller
Was 9 minutes late due to traffic. Gentleman at the counter said he had to move my appointment.
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March 2022 by Anton
Truly painless to reserve and probably the easiest major work I've had done on my Prius.From start to finish I was kept up to date -- reservation process was straightforward and easy to understand, technician was professional and let me know when he was on the way and when he started working I received text messages that kept me updated on everything that was going on.Although it's only day 2 of the installation and we will see how long-lasting the replacement was, for right now I have nothing but good things to say -- technician even vacuumed up most of the broken glass inside the car.I will however advise to skip the wiper blades and rain-x treatment upsells; you can get the same from $5 wipes at Autozone and $15 blades on Amazon and save yourself the cash -- takes less than 5 minutes to install new windshield wipers.Services: Installation
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November 2021 by clayton Thurston
Fast and friendly would use agian
