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March 2024 by Amber Trenchard
Love this place best customer service and great products. This is the absolute best place to shop for jewelry and they will take care of you and any questions you might have. Nice friendly staff I give them a 10 out 10 have shopped here for 25+ years they have never let me down. Recommended over any other jewelry place near or far lexis helped me in the Ithaca store apologize if I spelled name wrong but helped me resize my ring very friendly and professional Ithaca Kay's is way better then Syracuse staff is friendlier and really just goes out the way to make sure the customer is satisfied with their service.
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January 2024 by Kelly Randolph
I had the best experience with the Ithaca Kay’s jewelry store. I took my daughter’s ring in to get sized again. First time we took it to the Syracuse store. The Syracuse store was not friendly, did not connect us when the ring was done. The employees were extremely helpful, very nice, real patient and very caring. When I walked in I was greeted right away and the gentleman was more than happy to help me. If you need any jewelry or something repair or sized the Ithaca Key’s store is where you need to go. They deserve to be a 5 ⭐️ ⭐️⭐️⭐️⭐️ store. Great experience looking forward to going back!!
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November 2023 by Ronald W Poole
Great experienceGreat service fixing watch band
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October 2023 by Emily K
Ahlexis was very helpful and had a great eye for jewelry. I wasn’t able to find the exact bracelet I wanted but she found multiple close to it
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October 2023 by Michele Robinson
Truly enjoy all the help & patience from Justin & Tim.. I’ve been a faithful Kay’s customer for 15+ years..
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October 2023 by Nicole Stanton
Ahlexis at the Ithaca office was very informative about the rings and so patient while we tried them all on . We went in very close to closing time because that is when our schedules allowed. She never made us feel rushed. She helped us pick our the perfect rings for our elopement. Ask for her if you need help find the right jewelry for any occasion!
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October 2023 by Mary Sue Gillen
Justin and Tim are awesome! They’ve been so courteous and helpful— going out of their way to help me with all of my jewelry needs! Highly recommend them. Go and see Justin and Tim today!
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October 2023 by Ryan Grover
Ahlexis was an absolute treat to work with. She was both professional and accommodating. Would highly recommend.
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October 2023 by Cassie Hinkle
Ahlexis was so helpful! She helped me pick out the perfect ring for my collection!
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August 2023 by Ashley Barrett
We buy from Kay’s a lot, and I will say I am very pleased with Justin and Tim’s customer service! They are Truly the best!! They listen and treat us not just as a person coming to buy something or not buy something, but as if we have known each other for years, As well as listen to what we are looking for! They are so very helpful and we appreciate all that they do for us! They keep us coming back! So shout out to you both! Thank you for everything! You guys are truly amazing!
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March 2023 by CtoZeus
Justin was extremely helpful, and also incredibly patient with someone like me, who was incredibly indecisive on which watch I wanted to pick. In the end I got what I wanted, he helped me size it, and I am overall happy with my experience.
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March 2023 by Shannon DeGroot
Tim and Justin were amazing and we picked out the perfect ring
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July 2022 by Caroline Cox
Justin and Pat provided first-rate service even though I needed only a new battery installed in my watch. I was impressed by their professionalism and welcoming manner. I should add this is the first online review I have ever written about a retail store experience.
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March 2022 by Mandy Pealo
Dropped off my engagement ring for some modifications which was really hard for me to do because of sentimental reasons but when I picked it up today and saw it for the first time it brought me to tears because it was so beautiful. It's great to have a jewelry store like Kay's that you can go to and know that your jewelry will be taken care of. We have taken several rings there the last few months and Amber was amazing every visit. She takes good care of us and makes sure we are up to date on all of our orders/repairs. We will continue to do our business with Kay's. Thank you Amber!
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March 2022 by Lori Ramirez
Very friendly staff. Mask signs are up but not required. They were very accommodating to me translating for my friends.
